Overview
Once a problem has been identified, analysed and a 5 Why or Brainstorming session has been completed, it is important to act quickly!
This is where Low Cost / No Cost improvements add value in 3 ways.
1. Quick wins get team members participating in business improvements.
2. Quick wins provide a rapid workplace lift and a immediate reduction in frustration.
3.Quick wins create an addition for more small initiatives which act on each other like compound interest.

Benefits of this course
This course will:
- Provide managers, supervisors and staff with confidence in running simple projects
- Provide a standard structure for managing projects
- Allow practice in facilitation and delegation skills
- Develop team accountability and ownership for improvement
- Standardise and improve current systems and processes

Content
- Quick win project planning using PDCA (Plan Do Check Act)
- Simple project management tips – Action Planning and Managing by Date
- Setting goals and measuring outcomes
- Staying on track – follow-up on projects
- Implementation and “chocking” of solutions
- Recognising successful completions of projects


Who Benefits?
Managers, Supervisors and Staff

Duration
2 Days

Cost of Programme:
$2100
Excluding GST and Expenses less

Description
A sustainable Lean culture is achieved when the Leadership team is committed, disciplined, well planned but most of all ACCOUNTABLE!

The BUSINESS ACCOUNTABILITY MATRIX (B.A.M) is a business planning tool that clarifies internal accountabilities, targets - then holds Leaders & team members ACCOUNTABLE for DAILY, MONTHLY, QUARTERLY actions and activities that deliver desired short, medium & long term goals.

How does it work?
B.A.M is a facilitated process that builds layers of accountability and responsibility within a leadership team. At the completion of the B.A.M process, departmental & individual deliverables are set then cascaded throughout the business providing a planned pathway that drives the delivery of productive outcomes – internal KPI’s, goals & targets.
It takes (at least) 6 facilitated sessions create a B.A.M plan.
Success requires the FULL commitment and participation of the Leadership team.

‘BAM’ Benefits
Simplifies and makes tactical and operational planning 'real'
Powers up the Leadership Team with clear accountabilities and deliverables
Provides a proven measured pathway that deliver success
Engages and involves ALL team members
Removes anchors that are weighing you down
Opens continuous feedback and honest communication
Drives continuous business improvement (in a planned and organised way)

Duration: 2-4 hours per Week. Over 6 - 10 weeks (depending on current state of each business)
(Can also be delivered in one 5 day block)
Cost: $6,000.00 less

The Communication & Information Flow
Delivery: Facilitated In-house Workshop

One of the greatest wastes that exists in business today is communication and information waste Does anybody look at it? NO! Does anybody measure it? NO! Does anybody do anything about it? NO! Are people frustrated by the lack of it? YES! Does it constantly cause errors and mistakes? YES! Does it create multiple inefficiencies? YES! Is it core to a productive workplace? YES!
So it is time to understand the scale of the problem and develop strategies to improve it!

This session is the first of potentially MANY training, coaching and problem solving sessions depending on what is identified as a result of this process.

Outcome: Once the issues are defined and understood the business can drive and deliver improvement.

1. Eliminate or streamline wasteful and ineffective information or communication flows. The output of this would be - improved measurement, business rules, standard operating procedures, improved reporting etc.

2. Training people in communication core skills - Running effective meetings, giving instructions, delegating effectively, developing a communication plan etc.

This is a tailored Workshop.

Duration: 1 Day

Target: All Leaders and Managers

Output: The Communication & Information 'Spida-Flow'

Cost: $1750 + GST & Disbursements less

Objective: To build a practical system for measuring and improving what matters.

A Key Performance Indicator (KPI) measures how effectively a company is achieving key business objectives.
Companies use KPI's to evaluate their success at reaching agreed targets.
Without regular and objective feedback about progress, companies are at the mercy of hope and chance.
With good performance measures, companies can make the right decision at the right time to pursue results and not waste time, money, effort (and even sleep) in doing so.

At the conclusion of this facilitated management workshop the management team will adopt an effective internal Data Management / Analysis System

Workshop Content:

1. Establish specific business Goals and Objectives
2. Define 'Critical Success Factors' (CSF's)
3. Establish business KPI's that align with the CSF's
4. Establish how measures are to be calculated
5. Set up data collection procedures and processes
6. Design the visual management process (e.g. balanced scorecard or dashboard) tailored to meet audience needs
7. Prepare data for analysis
8. Educate data collectors
9. Educate data receivers
10. Set realistic Goals and Targets (using S.M.A.R.T)
11. Standardise the data management system
12. Prepare an Opportunity of Improvement (OFI) system to collect and prioritise team improvement ideas

Duration: 5 Days (either as one single block or split into sessions)

Cost: $8,000.00 (Excluding GST and Disbursements) less

An internal quality system is critical to the success of any business, as it ensures that the deliverables produced, meet the requirements of the customer.
If internal quality systems are not standardised, robust or effective, businesses run the risk of costly rework, customer claims or worse still the loss of key customers or accounts.
Often internal quality systems are taken for granted. Teams become complacent, the checks and balances become robotic ticks and signatures on a piece of paper.

Quality is everybody’s responsibility!
This series of workshops and coaching sessions aim to create ownership for internal quality systems resulting in measured productivity, improved team morale and most of all customer satisfaction.

OBJECTIVES:
To define quality ‘measures that matter’ and depict these visually.
To coach teams to deploy improvement initiatives that increase the accuracy and effectiveness of the quality process.
To impress upon the team why individual ownership of the quality system, quality monitoring (of inputs), quality in process (control) and final quality assurance (of outputs), is critical to productivity and customer satisfaction.
To educate teams in RCA (Root Cause Analysis) tools that identify causes of repetitive poor quality.
Identify, prioritise and implement robust counter measures and solutions to quality problems.

Duration: 6 Days (incl. training, coaching, assessing)

Cost: 10K (excl. GST and disbursements) less

Interested in planning, facilitating and leading a Lean Thinking culture change?

By the end of this programme, participants will:

Understand the role and responsibility of a Lean Instructor.
Be ready to launch and lead workplace change.
Learn how to engage team members in improvement conversations.
Learn how to plan and prepare for focused improvement.
Be able to facilitate and coach Lean Thinking tools and techniques.
Be able to facilitate and manage a 12 Step FIT (Focused Improvement Team) project to deliver a safer work environment, timely delivery to customer, improved quality performance and/or productivity gains.

Content:

Day 1. Lean Thinking, the BIG picture.
Understand what Lean Thinking is, how it works, how to lead, facilitate and manage people change.

Day 2. Lean Thinking just got real.
Learn how to train and coach Lean Thinking tools and techniques, ensuring people remain engaged.

Day 3. Lean Execution.
Prepare to facilitate and manage a 12-step focused improvement project.

Duration: 3 Days

Cost: $2250pp. Excl. GST.

Who should Attend: Business Owners, Department Managers, Key Business Leaders who wish to be able to train, coach and implement Lean Thinking.

Post Programme: Participants will have an opportunity to collaborate after 3 months to share project outcomes. less

Workshop Goals:
1. To ignite the ‘ideal’ process conversation
2. Map the end to end process (top line)
3. Identify and prioritise waste (‘it doesn’t flow as smoothly as it should’)
4. Improve and document core process ‘excellence’
5. One team, one clear and consistent source of truth (SOP)!

The Outcome:
1. Clarity, diminishing frustration, improved accuracy!
2. Planning forward (focused improvement opportunities)
3. Timeline and owners for actions
4. Develop measures that make a difference
5. Target 50 - 60% of ‘excellence’
7. One single source of truth that is measured and monitored (SOP developed)
8. Agree next improvement steps

Opportunity Cost:
Initial facilitated workshop $900 excl. GST + disbursements
Duration: 4 hours.

Next improvement steps to be costed separately once defined. less

Mapping excellence is one thing, implementing and delivering improvements requires planning, organisation and discipline.

Workshop Goal:
1. To review agreed actions
2. Train and implement the RIC (Rapid Improvement Cycle) framework
3. Prepare a team to drive process waste elimination

The Outcome:
1. Educate the team in RIC
2. Define the problem/s or opportunity
3. Build RIC teams
4. Review waste
5. Generate ideas for rapid improvement
7. Define the measures that matter
8. Set up stakeholder reporting process

Opportunity Cost:
Initial facilitated workshop $900 excl. GST + disbursements
Duration: 4 hours. less

This course will provide skills for those involved with the planning and scheduling of daily work.
During this programme, participants will learn:
1. How to collect data and analyse information to improve the accuracy of planning and scheduling work.
2. How to construct a planning and scheduling model, including the development of principles, rules and standard operating procedure
3. How to integrate the new planning and scheduling system into an existing system
4. How to communicate the planning and scheduling system visually and verbally to a team
5. How to manage, measure and monitor planning and scheduling effectiveness.
Who Should Attend: Managers, Planning Managers or key staff members who are involved in the planning and scheduling of work
Duration: 2-Days
Opportunity Cost: $2500 + GST
Delivery: Workshop or In-house Training less

An increasing focus on business growth combined with ever changing customer expectations, has created the need to investigate process and performance change to enable companies to become stronger and more competitive in the future.

Series 1. 4 Workshops.

In series 1, participants will learn how to break down current processes and identify issues that cause chaos, fire fighting, blame, poor quality, declining sales, lost productivity and dissatisfied customers.

Series 1. Start building a foundation for process excellence.
Workshop 1. Investigate what your customer sees in you, your products and your service.
Workshop 2. Learn how to map your internal / external value streams and identify the waste.
Workshop 3. Learn how to measure and analyse failing or wasteful processes.
Workshop 4. Learn how to identify the root causes and create an improvement plan to build future business excellence, process by process.

Workshop duration: 4 x 5 hour workshops over 3 months.
Opportunity Cost In-house: $5000 + GST and disbursements.
Opportunity Cost Public Programme: $1200pp + GST (min 6 - max 12 participants)
Workshop Type: In-house or Public Programme.
Who should attend: Owners, managers, supervisors or key staff who are responsible for building future business excellence, process by process.
Post workshop actions: It is expected that participants will apply learnings post workshop and share outcomes at the next workshop. less

An increasing focus on business growth combined with ever changing customer expectations, has created the need to investigate process and performance change to enable companies to become stronger and more competitive in the future.

Series 2. 3 Workshops. Find the flow and 'lock the gate!'
In series 2, participants will learn how to engage team members in an improvement conversation that will allow them to start re-building, monitoring, standardising and sustaining processes that build future business excellence.

Workshop 1. Learn how to measure the processes that matter and engage teams in visual and verbal process performance conversations.
Workshop 2. Learn how to facilitate small improvement teams, present data to stakeholders, implement change powerfully and successfully.
Workshop 3. Learn how to 'lock the gate' in other words standardise and sustain robust processes that deliver future business excellence.

Workshop duration: 3 x 5 hour workshops spread over 3 months.
Opportunity Cost In-house: $5000 + GST and disbursements.
Opportunity Cost Public Programme: $1200pp + GST (min 6 - max 12)
Workshop Type: In-house or Public Programme.
Who should attend: Owners, managers, supervisors or key staff who are responsible for building future business excellence, process by process.
Post workshop actions: It is expected that participants will apply learnings post workshop and share outcomes at the next workshop. less

When kicking off with Continuous Improvement, 5S is a great place to start.
5S is a physical and rewarding process, it gets the team involved in driving change, it stimulates conversations and generates multiple rapid improvement ideas.

5S is a process the allows the team to construct, improve, maintain a clean, organised and productive work area. 5S also exposes errors, internal waste, ineffective work processes, inefficient time use and equipment related issues.

By the end of this program, participants will be able to:
- Explain the origins of 5S
- Discuss the benefits of 5S with others in the team
- Design a productive work area based on 5S principles
- Plan for the implementation of 5S
- Introduce and embed 5S changes in the work area
- Lock 5S standards to prevent bad habits returning

5S Workshops.
This series of practical workshops provides participants with the knowledge and skills to implement 5S progressively, ensuring robust, productive and sustainable outcomes are achieved.

5S Workshops 1. Introduction to 5S.
What is 5S? Origins of 5S. Benefits of 5S. Conduct a 5S assessment. Plan to implement 5S.

5S Workshops 2. S1 Sort - A place for everything.
Prepare, implement and manage Sort activities, identify and eliminate 'clutter.'

5S Workshops 3. S2 Set - Everything in its place.
Prepare, implement and manage Set activities, organise the physical work area and activities.

5S Workshops 4. S3 Shine - Cleaning with meaning.
Prepare, implement and manage Shine activities, establish routines, disciplines and habits.

5S Workshops 5. S4 Standardise - Lock the gate behind you!
Maintain routines, disciplines and habits through measurement, education and documentation.

5S Workshops 6. S5 Sustain - Continuous Improvement.
Prepare for continuous improvement, 'raising the bar!' Capture results and prepare for workshop 7.

5S Workshops 7. Celebrate 5S outcomes and share success.

Workshop Duration: 7 x 5 hour 5S workshops spread over 6 months.
Workshop Type: Inhouse or Public Programme.
Opportunity Cost In-house: $10,000 + GST and disbursements.
Opportunity Cost Public Programme: $1800pp + GST (min 6 - max 12)
Who should attend: Owners, managers, supervisors or key staff who are responsible for delivering efficiency through workplace organisation.
Post Workshop: It is expected that participants apply learnings post workshop and share outcomes at the following workshop.
Final Workshop: It is expected that participants will prepare for and deliver a 20 minute presentation highlighting 5S improvements implemented and the productive benefits. less