The course is structured around a series of management topics and features work based projects, discussion forums, interactive activities and case studies. It aims to develop general business management skills so that participants will be able to lead a high performing work team. Content includes essential skills, key measures, risk assessments, effective delegation and decision making techniques. During the programme, participants attend a total of eight interactive discussion forums. These forums will include an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas. Programme units: Management Perspectives and Roles - The challenge of management; What does a manager do?; Managerial job types; Essential management skills. Management Perspectives and Roles - The challenge of management; What does a manager do?; Managerial job types; Essential management skills.anaging Finance - Sources of finance; Measuring performance against budget -Variance analysis; Key management measures - Profit- Return on capital employed- Asset or capital turnover. Managing quality - Total quality management; Approaches to quality management; Getting it right first time; Process of planning and control. Managing People - How to communicate and get the job done; Effective and responsible delegation; Dealing with difficult people; Managing teams. Managing Health and Safety - Managerial duties under the Health and Safety in Employment Act; Risk assessment and avoidance; Ensuring everyone has a role in health and safety management. Managing Health and Safety - Managerial duties under the Health and Safety in Employment Act; Risk assessment and avoidance; Ensuring everyone has a role in health and safety management. Operations Management - The operations function and strategy; Planning and scheduling work; Reviewing and assessing operations. Sustainable Management - Principles and challenges of sustainability; Introduction to triple bottom line and sustainability; How to do a sustainability audit. Management Decision Making Control - The nature and types of problems in managerial decision making; Models of decision making; Steps in effective decision making. 8/3hrs plus module assessments 2400
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
- The challenge of management; What does a manager do?; Managerial job types; Essential management skills.
This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
- The challenge of management; What does a manager do?; Managerial job types; Essential management skills. 1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
Sources of finance; Measuring performance against budget -Variance analysis; Key management measures - Profit- Return on capital employed- Asset or capital turnover.
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
Total quality management; Approaches to quality management; Getting it right first time; Process of planning and control.
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
How to communicate and get the job done; Effective and responsible delegation; Dealing with difficult people; Managing teams.
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
Managerial duties under the Health and Safety in Employment Act; Risk assessment and avoidance; Ensuring everyone has a role in health and safety management.
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
The operations function and strategy; Planning and scheduling work; Reviewing and assessing operations.
This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
The operations function and strategy; Planning and scheduling work; Reviewing and assessing operations.
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
Principles and challenges of sustainability; Introduction to triple bottom line and sustainability; How to do a sustainability audit.
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
The nature and types of problems in managerial decision making; Models of decision making; Steps in effective decision making.
1/3hrs 400"
less

"The course is structured around a series of Human Resource management topics and features work based projects, discussion forums, interactive activities and case studies. It aims to develop human resource management skills in the areas of work/life balance, industrial relations, recruitment and selection, mediation and training.

During the programme, participants attend a total of eight interactive discussion forums. These forums will include an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.



Manage Human Resources Services
1. Determine Strategies for delivery of human resources
2. Manage the delivery of human resources services
3. Evaluate human resources service delivery4. Manage integration of business ethics in HR practices

Manage Workforce Planning
1. Assess supply and demand
2. Develop workforce objectives and strategies
3. Implement initiatives to support workforce planning objectives
4. Manage and evaluate workforce trends

Manage Recruitment, Selection & Induction Processes
1. Develop recruitment, selection and induction policies and procedures
2. Recruit and select staff
3. Manage staff induction

Manage Performance Management Systems
1. Develop performance management systems
2. Implement performance management systems
3. Co-ordinate formal feedback processes
4. Co-ordinate individual/group learning development plans

Manage Remuneration and Employee Benefits
1. Develop organisations remuneration strategy
2. Implement remuneration strategy
3. Review and update remuneration strategy

Manage Industrial Relations
1. Develop industrial relations strategies / policies
2. Implement industrial relations strategies / policies and plans
3. Manage negotiations, conflict and disputes

Manage Rehabilitation or Return to Work Programmes
1. Analyse claims
2. Establish rehabilitation / return to work program
3. Monitor / evaluate rehabilitation / return to work program

Manage Mediation Processes
1. Develop mediation guidelines
2. Prepare for Mediation
3. Settle dispute through mediation
4. Finalise and review mediation

8/3hrs plus module assessments 2400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Determine Strategies for delivery of human resources
2. Manage the delivery of human resources services
3. Evaluate human resources service delivery
4. Manage integration of business ethics in HR practices

1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Assess supply and demand
2. Develop workforce objectives and strategies
3. Implement initiatives to support workforce planning objectives
4. Manage and evaluate workforce trends
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Develop recruitment, selection and induction policies and procedures
2. Recruit and select staff
3. Manage staff induction
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Develop organisations remuneration strategy
2. Implement remuneration strategy
3. Review and update remuneration strategy

1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Develop performance management systems
2. Implement performance management systems
3. Co-ordinate formal feedback processes
4. Co-ordinate individual/group learning development plans 1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Develop industrial relations strategies / policies
2. Implement industrial relations strategies / policies and plans
3. Manage negotiations, conflict and disputes
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Analyse claims
2. Establish rehabilitation / return to work program
3. Monitor / evaluate rehabilitation / return to work program
1/3hrs 400"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Workshop topic areas:
1. Develop mediation guidelines
2. Prepare for Mediation
3. Settle dispute through mediation
4. Finalise and review mediation
1/3hrs 400"
less

"The course is structured around a series of sustainable management topics and features work based projects, discussion forums, interactive activities and case studies. It aims to develop general sustainable business practice skills that will enable participants to review business operations and review or develop a sustainable approach. It is designed as a first level programme and is a taster for managers who may wish to progress on to a further qualification.

During the programme, participants attend a total of eight interactive discussion forums. These forums will include an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Programme units:
• Introduction to the development of Sustainable Business Practice
• The Business Case for Sustainable Business Practice
• Techniques for developing a Sustainable Business Practice approach
• Implementing a culture of change
• A review and audit
• Action planning
• Implementation Project Activity – ‘walk’ round 2 given organisations
• Implementation Project Activity – developing the project plan 8/3 hours plus module assesments 2400"
less

"The course is structured around a series of management topics and features work based projects, discussion forums, interactive activities and case studies. It aims to develop general business management skills so that participants will be able to lead a high performing work team. Content includes essential skills, key measures, risk assessments, effective delegation and decision making techniques.

During the programme, participants attend a total of eight interactive discussion forums. These forums will include an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Programme units:
Understanding Financial Statements 1 – including P & L, Balance sheets, Interpretation

Understanding Financial Statements 2 – including Cash flow Statements,
Financial reporting (a)

Understanding Financial Statements 3 – including Financial reporting (b),
Investment decisions

Managing Financial Performance – including Cash flow, Cost centre management vs profit centre management

Managing Budgets 1 – including Budgeting, Pricing & costing

Managing Budgets 2 – including Creating a budget statement, Analysis of variance

Managing Budgets 3 – including Forecasting & managing forecasts, Managing project budgets

New Approaches to Financial Management – including Triple bottom line management, Investment decisions, Ethical financial practices
8 sessions (3 hours each) plus module assessments $2400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
- Including P & L, Balance sheets, Interpretation
1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
including Cash flow Statements,
Financial reporting (a)

1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including Financial reporting (b),
Investment decisions
1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including Cash flow, Cost centre management vs profit centre management
1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including Budgeting, Pricing & costing
1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including Creating a budget statement, Analysis of variance
1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including Forecasting & managing forecasts, Managing project budgets
1 Session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including Triple bottom line management, Investment decisions, Ethical financial practices
1 Session (3 hours) $400+gst"
less

"The course is structured around a series of management topics and features work based projects, discussion forums, interactive activities and case studies. It aims to develop general business management skills so that participants will be able to lead a high performing work team. Content includes essential skills, key measures, risk assessments, effective delegation and decision making techniques.

During the programme, participants attend a total of eight interactive discussion forums. These forums will include an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.

Programme units:
Plan and Review Administration Systems
Key workplace organisational principles
Develop operational an recording systems
Customer Service

Manage Projects and Teams
Develop team awareness
Create project systems
Apply Performance Standards

Manage Business Document Design and Development
Standards business documents
Business reporting requirements
Produce business information for management

Establish and Maintain a Workgroup Computer Network
Determine current and anticipated future network requirements
Report major problems and consult computer experts in accordance with organisational policy and procedures
Provide training for staff in using the network in accordance with needs

Manage People Performance
Allocate Work, tasks and deadlines
Assess outcomes
Provide Feedback
Manage Follow-up

Manage Finance
Payroll
Budgets
Presenting financial reports

Manage Meetings
Prepare for Meetings
Conduct Meetings
Follow up Meetings

Manage Professional Development
Develop or apply performance standards
Conduct performance appraisals
Develop action plan for performance development
8 sessions (3 hours each) plus module assessments $2400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including
Key workplace organisational principles
Develop operational an recording systems
Customer Service


1 session (3 hours) $400+gst"
less

"
This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including
Develop team awareness
Create project systems
Apply Performance Standards


1 session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including

Standards business documents
Business reporting requirements
Produce business information for management


1 session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including

Determine current and anticipated future network requirements
Report major problems and consult computer experts in accordance with organisational policy and procedures
Provide training for staff in using the network in accordance with needs

1 session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including

Allocate Work, tasks and deadlines
Assess outcomes
Provide Feedback
Manage Follow-up


1 session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including
Payroll
Budgets
Presenting financial reports


1 session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including
Prepare for Meetings
Conduct Meetings
Follow up Meetings


1 session (3 hours) $400+gst"
less

"This workshop is an interactive discussion forum. It includes an overview of the topic, group activities, discussions and an opportunity to review work based projects. Participants will also hear from some experienced local professionals with expertise in the topic areas.
Workshop topic areas:
– including

Develop or apply performance standards
Conduct performance appraisals
Develop action plan for performance development
1 session (3 hours) $400+gst"
less

Through a set of connected and practical customised tools, you will learn to collect data, identify specific issues and explore opportunities for new ways of doing things. Whether your company is small or large, this programme supports you to examine the four key dimensions of sustainable practice (environmental, social, political and economic). Your will create new insights that inform a change and action agenda for business.

This 12-month programme and its associated tools are delivered through a series of group workshops plus one-to-one advisory time. It is expected that businesses spend on average an additional five hours per week on the programme outside workshop time.

Workshop 1 - 90o Tools – Business Case
Workshop 2 - 180o Tools – Footprint Audit
Workshop 3 - 270o Tools – Supply Chain and Procurement
Workshop 4 - 360o Tools – Business Repositioning and Reporting

Key Benefits:
- Confidential and personalised data linked to your business objectives
- An holistic and connected approach towards implementing sustainable solutions
- A partnership between Sustainable Practice 360o that raises the capability and competence of your staff in addressing sustainability issues
- Innovative foresight to explore end-to-end solutions for maintaining ecological life –support systems on the planet
- A future-focused commitment towards corporate responsibility
- Long-term cost-effective solutions for business sustainability
- Enhance your profitability

Programme investment: $4,000 +GST
Programme participation for up to two staff at the series of workshops, and up to five hours one to one discussion and advice.
less

The Diploma of Business Excellence will provide participants with an understanding of the key elements of modern business excellence, an introduction to best practice, insights into the characteristics of high-performing organisations and a toolbox of new skills to apply in their own organisation or workplace.

Participants will understand the scope and scale of business excellence, be confident advocates for high performance and have the competence to know where to begin when driving effective interventions

Learning forums
You will attend eight interactive discussion forums presented by experienced local professionals. These forums include an overview of the topic, group activities, discussions and an opportunity to review work-based projects. Each module builds on your own experience, together with case studies and exercises.
(To qualify for a diploma you will need to pass all eight modules, however it is possible to enroll in single sessions).

Programme module Units
1. Introduction to the principles and practice of organisational improvement – the pioneers, the gurus, the consensus. A team international consensus
2. Setting standards and achieving compliance – audit and the ISO international series. Environmental standards & sustainability. How they apply to your business. Or do they? Case studies & group debate.
3. Characteristics of high-performing organisations.
The national and international champions – what they look and feel like. How close can we come, what are our biggest opportunities for improvement? A benchmarking exercise to take back to your own organisation.
4. Assessment – diagnosing an organisation’s strengths and opportunities for improvement –validated best practice & the Baldrige criteria. Asking the key questions, providing actionable feedback, identifying cross-cutting issues & your big opportunities.
5. Planning for improved performance – systematically turning opportunities into action. Line of sight mission to metrics. Why purpose and values matter. Group exercises with immediate business benefits.
6. A best practice toolbox – TQM, Lean, Lean Sigma, Systems Thinking. Minimising waste and variation to drive business success.
7. Change management & action planning – using your skills, knowledge & experience to implement effective improvement projects. Execution is everything.
8. Review and reflection. Networking opportunities. Local champions. Where next for you and your organisation?

Duration: 8 sessions of 3 hours plus module assessments

Total Investment: $2,400+GST(course material included)
less

This programme is for decision-makers and individuals interested in leading change. It provides both strong theory and practice through projects where the social, economic, political and environmental implications that underpin sustainability, citizenship and enterprise are being implemented. It will focus on global change, trends and issues, social responsibility, big picture thinking and the need for future focused leadership. Graduates will be able to apply their learning through leadership in communities and workplace environments and recognise, adopt and where necessary, instil in others effective practices that do not cause harm to nature and support sustainable community development.

Participants come from a wide range of enterprise and include small business owners and consultants, professional and health service providers, manufacturers and education providers. Delivery of this course is highly flexible and is worked out individually with each business.

• A systems approach to sustainable practice - Why unsustainable practice has occured and how systems approaches yield more success in change
• Implementing sustainable practice - The “how to” using success stories based on best practice methodologies
• Social media technology - Implement social media in an organisation
• Evaluating sustainable practice - Evaluate the effectiveness of a sustainable practice project’s intervention
• Industry project - Research, collaborate and implement sustainable practice in a chosen project
• Special project or implement sustainable practice in business or community

Duration: Three Years Part-Time. Designed for people in business or full time work, this programme is offered through blended delivery (class time by webinar and block courses blended with self–directed learning) over three years. All lectures and course material is available on-line at any time the participant chooses to study. All participants are given access to the course material through the moodle platform. There are webinars twice a week where the 'classes' gather to share information and network. The block courses are optional, but highly beneficial.

The time commitment to attend over three years includes an annual three-day block course (held in Wanaka [Accommodation costs for the block courses are not included but we make efforts to ensure everyone is appropriately accommodated at the budget level that suits the individual.]), a two hour weekly webinar held on a weekday evening and between two and five hours a week out-of-class time. Support is provided through comprehensive on-line material and phone and online access to tutors. Online and distance delivery is entirely congruent with sustainable practice and particularly relevant in Otago where great distances can be involved. This method of delivery also makes this ground breaking course available to businesses throughout the southern region.

Location: Wanaka/Queenstown with distance options available

Fee: $1,800 (Per Year, Part-Time)
less

Adding Sustainable Value (ASV) is New Zealand's leading programme for businesses that want to leverage sustainable practices to drive their success. Delivered by accredited Natural Step advisors, this programme enables businesses to understand sustainability as a driver for innovation, efficiency and business growth.

ASV is not all about being green; it's about improving the bottom line by aligning your core business brand proposition with sustainable practices in a way that drives innovation and competitive advantage. ASV applies practical strategic planning tools and a robust framework to integrate sustainability with existing business development objectives.

Key Benefits

• Develop a business and brand strategy that integrates sustainability across core business activities to drive innovation

• Reduce risks and costs as you target new market opportunities

• Understand the impacts of your business, the relevant drivers of change and the areas where the most effective gains can be made

• Establish a simple, smart framework that offers a tailored response to your particular business situation

• Gain a Certificate in Sustainable Practice (Level 5) or Graduate Diploma in Sustainable practice (Level 7), accredited by New Zealand Qualifications Authority, or use credits towards a higher qualification.

What’s Involved

This programme runs over a six-month period and includes:

• 4 x one-day group workshops delivered by The Natural Step’s accredited team of advisors. Bring up to four people along!

• Expert guest speakers and peer-group learning

• Professional mentoring and support between workshops

Previous graduates of ASV include people from a wide range of enterprise including small business owners, right through to managers of large, high profile business units. This course is transformational for many businesses and graduates often seek to continue study in the field of business sustainability.

Fee: $2,964 (plus GST) less

Description

The Diploma of Office Management aims to develop your skills in the areas of Administration, Finance, Projects - Teams and People Performance.

During the programme, you will be required to attend a total of eight interactive discussion forums. These forums will include an overview of the topic, group activities, discussions and an opportunity to review work based projects. You will also hear from some experienced local professionals with expertise in the topic areas.
(To qualify for a diploma it will be necessary to pass all eight modules, however clients can enrol in single sessions.) CPD 32

Programme module units
Manage Business Document Design and Development
a. Standards business documents
b. Business reporting requirements
c. Produce business information for management

Manage People Performance
a. Allocate Work, tasks and deadlines
b. Assess outcomes
c. Provide Feedback
d. Manage Follow-up

Plan and Review Administration Systems
a. Key workplace organisational principles
b. Develop operational and recording systems
c. Customer Service

Manage Projects and Teams
a. Develop team awareness
b. Create project systems
c. Apply Performance Standards

Establish and Maintain a Workgroup Computer Network
a. Determine current and anticipated future network requirements
b. Report major problems and consult computer experts in accordance with organisational policy and procedures
c. Provide training for staff in using the network in accordance with needs

Manage Meetings
a. Prepare for Meetings
b. Conduct Meetings
c. Follow up Meetings

Manage Finance
a. Payroll
b. Budgets
c. Presenting financial reports

Manage Professional Development
a. Develop or apply performance standards
b. Conduct performance appraisals
c. Develop action plan for performance development

Duration: 8 sessions of 3 hours plus module assessments

Total investment: $2,400+GST (course material included) less