How to Handle Difficult Conversations in Difficult Times
Categories: Business Sustainability, Managing Resources
Service available in: Auckland, Waikato, Taranaki, Wellington, Canterbury, Otago, Southland, Northland, West Coast, Bay of Plenty, East Coast, Hawke's Bay, Manawatu Wanganui, Marlborough Nelson Tasman
Description
Research shows 60-80% of all difficulties in businesses stem from strained relationships, not deficits in employees' technical skill or motivation! The success or failure of every business or organisation hinges on the quality of its communication. And the conversations that we have are pivotal t more
Research shows 60-80% of all difficulties in businesses stem from strained relationships, not deficits in employees' technical skill or motivation!

The success or failure of every business or organisation hinges on the quality of its communication. And the conversations that we have are pivotal to building relationships. conversation.

Leadership, performance, handling conflict, staff retention and customer service all rely on how well we communicate.

This interactive workshop gives you practical, easy to implement tools & strategies that will take the guesswork out of how to handle difficult conversations with ease.

Topics will include:
Mindset, Emotional triggers, Defusing conflict and Giving feedback

One & a half days or 3 half days (both options with time in between each workshop)

Topics Include:
• Developing the right mindset
• Preparation and outcomes
• Creating the best atmosphere
• Giving and receiving feedback
• Different types of Body Language
• How to ‘read’ a situation so that you respond NOT react
• Phrases that trigger conflict & those that defuse it

Learning Outcomes:
By the end of the workshop you will know how to:

• Remove barriers to holding difficult conversations
• Identify and defuse emotional triggers
• Respond appropriately to negative criticism
• Communicate so others feel heard and want to listen
• Create clear boundaries and expectations
• Show empathy and emotional resilience.
• State Creation’ – appearing confident even when you fear confrontation
• Write a ‘script’ that can help defuse even the most difficult situation
• Moving on once the dreaded conversation has been held
• Seeing different perspectives to help you build and maintain rapport
•Writing an Action Plan for moving forward

Cost of Service :- $4,250 +GST
In House - Minimum 6 delegates. Maximum 12

A follow up session is recommended 2 months later. (Not included in the cost of the above service) less
Contact: Gail Page
Email: gail@positivepathways.co.nz
Phone: 021902616
Website: http://www.positivepathways.co.nz
IMPROVING RESILIENCE, EMOTIONAL WELLBEING & MENTAL HEALTH
Categories: COVID-19 Support
Service available in: Auckland, Waikato, Taranaki, Wellington, Canterbury, Otago, Southland, Northland, West Coast, Bay of Plenty, East Coast, Hawke's Bay, Manawatu Wanganui, Marlborough Nelson Tasman
Description
We’ve all experienced disruption, uncertainty, and radically changing working conditions due to COVID-19, and these ever-changing circumstances have severely tested our resilience and emotional wellbeing. It’s normal to experience overwhelm, uncertainty, and heightened stress levels, but how can more
We’ve all experienced disruption, uncertainty, and radically changing working conditions due to COVID-19, and these ever-changing circumstances have severely tested our resilience and emotional wellbeing.

It’s normal to experience overwhelm, uncertainty, and heightened stress levels, but how can we identify our stressors and manage our emotional wellbeing for the benefit of ourselves and our staff?

These one-to-one advisory coaching sessions are tailored to your needs and designed to have an immediate impact on your resilience, wellbeing and mental health,

You get an opportunity to step back from the ‘noise’ and take stock, whilst also gaining clarity and different perspectives from a confidential ‘sounding board’.

Best suited for business owners and leaders, entrepreneurs, and owner-operators, these coaching sessions will focus on four core areas of your mental wellbeing to give you the confidence to take on any challenging situation – no matter what COVID-19 might throw at you.

COURSE CONTENT will cover Behaviour, Mindset, Motivation & Stress.

OUTCOMES will include:

• BEHAVIOUR – you’ll learn how to become less reactive and more proactive. Identify what motivates you and address potential roadblocks. Discover how to engage employees and customers to improve performance

• MINDSET – you’ll learn how to re-program your mind at will. Feel resilient. Improve performance and productivity, and engagement and innovation.

• MOTIVATION – you’ll learn how to effectively lead your team and/or your business forward. Boost capability, motivation, and inspiration.

• STRESS – you’ll learn how to cope with the added pressures of the current climate. Understand your stressors. Re-focus your energy to where it's needed most. Reduce stress and overwhelm to prevent burnout. Move from surviving to thriving.

TIME COMMITMENT:
Estimated 10 hours – to be decided upon discussion with client.

DELIVERY:
This service can be delivered either face to face, via Zoom, Skype or over the phone.

FEE:
This service will be at a rate of $250 + GST an hour,

Contact: Gail Page
Email: gail@positivepathways.co.nz
Phone: 021 902 616
Website: http://www.positivepathways.co.nz

To make a booking, please contact Gail on 021 902 616 or email gail@positivepathways.co.nz to discuss your training needs. less
Contact: Gail Page
Email: gail@positivepathways.co.nz
Phone: 021902616
Website: http://www.positivepathways.co.nz