Bullying in the Workplace
Categories: Managing Resources
Service available in: Otago, Southland
Description
Managing Bullying and Harassment in the Workplace The Employment Relations Authority has clearly ruled that workplaces must take active steps to address bullying. LEARNING OBJECTIVES Workplace bullying can lead to loss of productivity, high staff turnover, employment litigation, and healt more
Managing Bullying and Harassment in the Workplace

The Employment Relations Authority has clearly ruled that workplaces must take active steps to address bullying.

LEARNING OBJECTIVES

Workplace bullying can lead to loss of productivity, high staff turnover, employment litigation, and health and safety prosecution.

This workshop will provide you with techniques and skills to help you identify and manage bullying and/or harassment in your workplace.


DESIGNED FOR

Business owners, CEO's, managers, human resource professionals, team leaders, or anyone who employs or manages staff.

LEARNING CONTENT

◦What is bullying and harassment?

◦How to identify whether bullying is currently
present in your workplace

◦How to prevent workplace bullying

◦Investigating bullying complaints

◦Responsibilities of employers and employees in having a safe, supportive and bully-free environment

◦Relevant case law

LEARNING OUTCOMES
◦ Increase awareness of what bullying is and what it is not
◦ Identify ways to provide a safe and supportive workplace
◦ Learn tools that assist in identifying bullying behaviour and how to make changes
◦ Learn tools that will support the person(s) targeted by bullies
◦ Learn tools to help the bully identify that their behaviour is unacceptable and how to change those behaviours
◦ Learn tools for the organisation to obtain and maintain a bullyfree environment
◦ Identify the responsibilities that employers and employees have under current legislation


DURATION
Three Hours


FACILITATOR - OSEA Employment Law Specialist


INVESTMENT
$ 325.00 + GST for members
$ 455.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=103
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Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
PAYROLL, HOLIDAYS ACT AND LEAVE ENTITLEMENTS
Categories: Managing Resources
Service available in: Otago, Southland
Description
Learn how to deal with annual holidays, public holidays, and sick and bereavement leave. LEARNING OBJECTIVE This intensive and practical workshop will help you understand the structure of the laws relating to holidays and leave for employees. DESIGNED FOR Anyone who has responsibility for ma more
Learn how to deal with annual holidays, public holidays, and sick and bereavement leave.

LEARNING OBJECTIVE
This intensive and practical workshop will help you understand the structure of the laws relating to holidays and leave for employees.

DESIGNED FOR
Anyone who has responsibility for managing or implementing an employee payroll including:

Managers
Finance professionals
Payroll team members
Business owners
Human resources team members

LEARNING CONTENT
Includes -
Annual leave management:
What is 4 weeks leave?
What is ‘a genuine working week’?
Ordinary Weekly Pay
Average Weekly Earnings
Cashing up
DBAPS (Domestic leave, Bereavement Leave, Alternative holidays and Public holidays) management:

Relevant Daily Pay
Minimum entitlements for each DBAPS

LEARNING OUTCOMES
Understand the structure of the Holidays Act 2003
Have a working understanding of government guidance on the Holidays Act 2003
Be able to use publicly available resources to find the ‘answers’ to questions as they arise
Understand the need for active management of entitlements and that there is usually more than one ‘correct answer’

DURATION
Four hours

INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non-members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=38
Event Reference | OSEA38 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Introduction to Employment Law
Categories: Managing Resources
Service available in: Otago, Southland
Description
Now called "Employment Law 101 now full day + price update EMPLOYMENT LAW 101 LEARNING OBJECTIVE Complying with the maze of employment laws is essential in any workplace. Avoiding avoidable mistakes makes for an efficient and productive workplace. This workshop will break down the fu more
Now called "Employment Law 101 now full day + price update


EMPLOYMENT LAW 101

LEARNING OBJECTIVE

Complying with the maze of employment laws is essential in any workplace. Avoiding avoidable mistakes makes for an efficient and productive workplace.

This workshop will break down the fundamental employment law principles and provide practical information employers need to know to comply with employment related legislation in order to continue to operate efficiently, effectively and still comply with the legal constraints.


DESIGNED FOR
Managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace.


LEARNING CONTENT
- Good faith in employment relationships
- Employer obligations / employee rights
- Minimum entitlements
- Overview of employment related legislation


FACILITATOR
OSEA Employment Law Specialist

DURATION
Full day


INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=160
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Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Performance, Discipline & Procedural Fairness
Categories: Managing Resources
Service available in: Otago, Southland
Description
Programme objective Confidently choose the right option at every stage of the disciplinary process. Following procedural fairness requirements during an employment dispute will lessen the likelihood of costly legal proceedings against your business. This workshop will help you understand your more
Programme objective
Confidently choose the right option at every stage of the disciplinary process.

Following procedural fairness requirements during an employment dispute will lessen the likelihood of costly legal proceedings against your business.

This workshop will help you understand your responsibilities during disciplinary processes. You’ll learn how to follow a clear path in different situations and observe the rules of procedural fairness at all stages of the disciplinary process.


Designed for
If you are responsible for team disciplinary action such as issuing warnings and termination of employment notices, the information you’ll gain in this workshop will be invaluable. It is designed for business owners, managers, supervisors or anyone in human resources.


Learning content
- The importance of setting, communicating and maintaining standards
- Is it performance or discipline?
- Procedural fairness – relevant case law
- The personal grievance procedure and definitions
- The development and application of rules of conduct and performance
- Systematic approach to verbal and written warnings


Learning outcomes
- Understand difference between poor performance and misconduct
- Setting standards for performance and behaviour
- Monitoring performance and behaviour against standards
- Provide a systematic approach to verbal and written warnings
- Understand options and risks
- Ensure procedural fairness guidelines are clear and observed at all times


Duration
Half day, Either 9.00am - 12.30pm or 12.30pm - 4.00pm


Investment
$ 300.00 + GST for members
$ 425.00 + GST for non members

Website Reference - http://www.osea.org.nz/seminardetails.php?seminarID=102
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Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Privacy is Good for Business - Why?
Categories: Business Systems
Service available in: Otago, Southland
Description
Renamed: Taking Charge series - Privacy LEARNING OBJECTIVE Collecting and using information about people is an everyday part of doing business. Knowing and understanding how to keep that information safe and secure should be too. DESIGNED FOR Employers, managers, and human resource profes more
Renamed: Taking Charge series - Privacy
LEARNING OBJECTIVE

Collecting and using information about people is an everyday part of doing business. Knowing and understanding how to keep that information safe and secure should be too.

DESIGNED FOR

Employers, managers, and human resource professionals

LEARNING CONTENT

◦Requirements around information privacy


◦Simple rules to help you protect your customers, staff, contractors and suppliers and ultimately your business reputation


LEARNING OUTCOMES

We will provide you with an overview of your responsibilities as an employer and will offer some simple tools for you to begin developing compliance in your organisation.


Duration - 1 Hour


Investment
$ 95.00 + GST for members
$ 160.00 + GST for non members
Includes copy of facilitators presentation and tea or coffee on arrival


Website Reference |
http://www.osea.org.nz/seminardetails.php?seminarID=224
Event Reference | OSEA 224 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Warnings
Categories: Managing Resources
Service available in: Otago, Southland
Description
Now named: Taking Charge Employee Warnings Employers may want to formally warn employees for any number of reasons. For an employer to be able to rely on a warning, employment law requires following a certain process, especially if you may want to dismiss the employee later if their behaviour more
Now named: Taking Charge Employee Warnings

Employers may want to formally warn employees for any number of reasons.

For an employer to be able to rely on a warning, employment law requires following a certain process, especially if you may want to dismiss the employee later if their behaviour does not improve.

Come along and get a feel for good management practice and some of the obligations the law may impose on you when you want to issue an employee with a formal warning.


Duration -
1 Hour


Investment
$ 95.00 + GST for members
$ 160.00 + GST for non members


Website Reference |
http://www.osea.org.nz/seminardetails.php?seminarID=226
Event Reference | OSEA226 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Engaging Contractors
Categories: Managing Resources
Service available in: Otago, Southland
Description
Now called "PCBU/Contractor Safety Management"


Please visit http://www.osea.org.nz/seminardetails.php?seminarID=68 for updated course outline and available dates.
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Hazard Management
Categories: Managing Resources
Service available in: Otago, Southland
Description
HAZARD AND RISK MANAGEMENT Previously called "Hazard Management" In every organisation, there is a collective responsibility to constantly identify, monitor and address hazards in order to prevent injuries and illness. The Health and Safety at Work Act emphasises the importance of underst more
HAZARD AND RISK MANAGEMENT
Previously called "Hazard Management"


In every organisation, there is a collective responsibility to constantly identify, monitor and address hazards in order to prevent injuries and illness.

The Health and Safety at Work Act emphasises the importance of understanding, promoting, and implementing effective health and safety practices. This workshop will give you the knowledge to manage risks and hazards both before and after incidents arise.


Designed for
Anyone who has responsibility for health and safety processes within their business including business owners, managers, team leaders, supervisors, health and safety representatives and workers.


Learning content

Health and Safety legislation

Defining a PCBU, a worker, an officer and their respective duties

The difference between risk management and hazard management

Health and safety requirements for hazard and risk control

Methods of hazard and risk control

Hazard and risk assessment procedures

How to engage your workforce for effective hazard and risk assessments

How to measure and report on safety performance of hazards and risks

How to develop lag and lead indicators for high risk hazards

Understanding the "duty of care"


Learning outcomes

Describe risks and hazards that may cause harm to those present within the working environment

Explain health and safety requirements for hazard and risk control

Describe applicable hazard and risk control methods appropriate for various environments

Encourage others to be active in preventing injuries

Describe methods of risk assessment/evaluation

Describe the hierarchy of risk reduction approaches

Comprehend the reporting and investigation schemes and the other ways to learn from them


Duration - One day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=96
Event Reference | OSEA96 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health & Safety Legislation and Responsibilities for Team Leaders
Categories: Managing Resources
Service available in: Otago, Southland
Description
Now called: "Health and Safety for Team Leaders and Supervisors" A positive safety culture is important. Organisations with a strong safety culture have less accidents and incidents, as everyone’s behaviour is aligned towards the common goal of avoiding harm to people. The safety culture is more
Now called: "Health and Safety for Team Leaders and Supervisors"


A positive safety culture is important. Organisations with a strong safety culture have less accidents and incidents, as everyone’s behaviour is aligned towards the common goal of avoiding harm to people.

The safety culture is determined by the values and priorities demonstrated by everyone at every level of an organisation.

Hazard identification, risk management strategies and the importance of setting the correct example to staff to maintain a safe workplace is the shared responsibilities of supervisors and team leaders. This workshop will outline the role that supervisory staff have.


Designed for
Supervisors and team leaders who have responsibilities for others in a workplace.


Learning content

Understanding your duties under the Health and Safety at Work Act

Risk management

Developing a 'safety' culture

Communication and motivation for effective safety management

Understanding health related risk

Worker training and supervision

Key points for accident investigation

Working with inspectors


Learning outcomes

Understand the essential aspects of creating a positive safety culture as an effective safety management tool

Align all strategies towards achieving the common goal of creating a safe workplace for all people to prevent harm

Develop a variety of communication methods to engage workers in safety management plans

Involve staff in procedural and safety controls


Duration - One day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=145
Event Reference | OSEA145 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Recruitment and Selection
Categories: Managing Resources
Service available in: Otago, Southland
Description
Previously called: "Recruitment and Selection NEW: Recruitment: Getting it Right the First Time! Finding and selecting the right people for your business is a critical process and one you want to get right. It is a costly process and a very important public relations exercise at the same more
Previously called: "Recruitment and Selection


NEW: Recruitment: Getting it Right the First Time!


Finding and selecting the right people for your business is a critical process and one you want to get right. It is a costly process and a very important public relations exercise at the same time.

Gone are the days when employers could pick and choose from a large pool of applicants. Employers now need to sell themselves as much as any candidates do and in an accurate transparent manner.


Designed for
Business owners, managers or anyone who is responsible for the recruitment and selection of employees.


Learning outcomes
- The importance of your employer profile in the market
- Reducing the risk of making the wrong selection decision
- The benefits of using different types of media
- Effective interviews and interview techniques
- A candidate may have the right skill set, but will they fit your team?
- Using psychometric testing
- Making offers and correct documentation
- Effective use of Trial Periods
- Key actions in the induction process


Learning content
- Key steps
- Potential costs/risks
- Employer profile
- Position descriptions
- Advertising
- Interviewing
- Use of questionnaires
- Reference checking
- Assessments and testing
- Using agencies
- E-recruitment systems
- Staff induction


Facilitator - Kate Logan from Dunedin
Kate is an experienced Senior Human Resource Practitioner who has worked in public, private and global organisations over the last 20 years.

She has had experience in Manufacturing, Engineering, Trade & Distribution and Professional services environments and brings a very a pragmatic and commercial approach to her facilitation.


Duration
One day, 9.00am - 4.00pm


Investment
$ 600.00 + GST for members
$ 725.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=120
Event Reference | OSEA120 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
The Basics of People Leadership
Categories: Managing Resources
Service available in: Otago, Southland
Description
Previously called "The Basics of People Leadership" BASICS OF PEOPLE LEADERSHIP PROGRAMME OBJECTIVE The Basics of People Leadership is available as an in-house training programme. It will provide an introduction of what is expected from their team members and their own managers. It more
Previously called "The Basics of People Leadership"


BASICS OF PEOPLE LEADERSHIP


PROGRAMME OBJECTIVE
The Basics of People Leadership is available as an in-house training programme. It will provide an introduction of what is expected from their team members and their own managers.

It will discuss the importance of communication, clear expectations and honesty in the working relationship and encourages self reflection of participants behaviours.


DESIGNED FOR

Any current or potential leaders of people.


LEARNING CONTENT

◦ What makes a good leader?
◦ Delegation
◦ Dealing with conflict
◦ The importance of self-awareness
◦ Setting values and establishing behaviours
◦ Communicating performance expectations
◦ How to influence your people
◦ Walking the talk
◦ Coaching skills
◦ High performance teams
◦ Setting your people up for success


LEARNING OUTCOMES

◦ Understanding what leadership is
◦ To reflect on your own personal style and the impact on your team
◦ To better understand what is expected from you as a leader
◦ How to set realistic expectations with your team


DURATION

One day


FACILITATOR - Kate Logan from Dunedin
Kate is an experienced Senior Human Resource Practitioner who has worked in public, private and global organisations over the last 20 years.

She has had experience in Manufacturing, Engineering, Professional Services, Trade and Distribution.

Kate brings a pragmatic and commercial approach to her facilitation.


INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=146
Event Reference | OSEA146 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Assertiveness Skills
Categories: Managing Resources
Service available in: Otago, Southland
Description
ASSERTIVENESS SKILLS LEARNING OBJECTIVE Being able to express yourself clearly, directly and effectively to colleagues is beneficial to you and all those in your workplace. Making requests of others, giving constructive feedback, and contributing your thoughts and opinions can all be challengi more
ASSERTIVENESS SKILLS

LEARNING OBJECTIVE

Being able to express yourself clearly, directly and effectively to colleagues is beneficial to you and all those in your workplace. Making requests of others, giving constructive feedback, and contributing your thoughts and opinions can all be challenging at times, and this programme will help with developing the skills to do this well. Learning to say no, when it is appropriate, can relieve stress and feelings of overload.

Developing the skills of assertive, clear communication will assist you, not only to your work, but in all areas of your life.

DESIGNED FOR
Anyone who wishes to improve their skills in self expression in the workplace, allowing them to get their opinions and ideas across more effectively to colleagues.

LEARNING OUTCOMES

- Develop skills in assertive communication - clear, direct, non-threatening

- Learn to say no when it is needed

- Be able to give appreciation, feedback, criticism, make requests of others

- Understand the difference between assertive, aggressive and passive communication styles


FACILITATOR - Judith McDonald from Dunedin
Judith is an experienced and qualified facilitator. For over fifteen years she has presented courses for government departments, organisations and community groups.
These have included training in assertiveness, telephone counselling, returning to work skills and personal development.


DURATION
Half day, 8.30am - 1.00pm


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=67
Event Reference | OSEA67 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Public Speaking Skills for Women
Categories: Marketing
Service available in: Otago, Southland
Description
PROGRAMME OBJECITVE Most organisations require staff to give presentations, but for many this can be a stressful experience. This programme will provide participants with knowledge, skills and strategies to speak confidently and clearly. DESIGNED FOR Professional women including business own more
PROGRAMME OBJECITVE
Most organisations require staff to give presentations, but for many this can be a stressful experience. This programme will provide participants with knowledge, skills and strategies to speak confidently and clearly.


DESIGNED FOR
Professional women including business owners and managers, who are required to give business presentations.


LEARNING OUTCOMES
- Learn how to prepare and rehearse a presentation
- Learn effective speaking skills that communicate your ideas clearly
- Learn strategies for remaining calm and focused while speaking
- The ability to understand and engage your audience
- Introducing and thanking speakers


DURATION - One day


FACILITATOR - Dr Simone Marshall
Dr Marshall is a senior lecturer in the Department of English at the University of Otago, where she teaches communication and business writing skills. She has taught spoken and written communication skills in New Zealand, Australia, and South Korea. Dr Marshall believes in taking a practical approach to speaking and writing, and uses real-world situations when teaching to make information relevant and useful for clients.


INVESTMENT
$ 600.00 + GST for members
$ 725.00 + GST for non members

Event Reference OSEA141 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Leadership for Women
Categories: Managing Resources
Service available in: Otago, Southland
Description
Programme objective This intensive and dynamic programme is designed to help you become a more effective leader through recognising and developing your innate leadership style. Experiential exercises, interactive discussion and skilled facilitation enable you to discover what drives you, what holds more
Programme objective
This intensive and dynamic programme is designed to help you become a more effective leader through recognising and developing your innate leadership style. Experiential exercises, interactive discussion and skilled facilitation enable you to discover what drives you, what holds you back and what will unleash you to be your best.

In a safe environment with like-minded women, you will have the space to explore the particular challenges that women face on their leadership journey, and support each other to grow and develop. Develop the confidence to embrace your unique gifts and talents, and step up to the level of leadership you aspire to.


Designed for
Leadership for Women is designed for those who have some degree of experience in a leadership role – for example as a manager or business owner, leader of a team or service - but who feel they have more to offer. Perhaps restrained by lack of confidence, or lack of clarity about their future direction, the ideal participant for this course will have a sense of their own untapped potential, and the desire to do something about it.

Sometimes participants have been recognised as natural leaders by others, but need some assistance to recognise, and fully embrace this quality in themselves. Come prepared to dig deep, engage openly and be surprised!


Learning outcomes
- Become a more self-aware, confident and effortless leader
- Unhook yourself from counterproductive reactions and patterns
- Harness your strengths to develop your own unique leadership style
- Recognise that your "weaknesses” are a powerful untapped source of leadership potential
- Learn to trust your intuition and lead “from the inside out”
- Build energy and resilience to get you through the tough times
- Navigate organisational politics, power and gender issues
- Influence and engage with authority and authenticity
- Embrace and promote yourself as a leader


Learning content
Understanding Leadership
Through a range of models, get to the heart of what leadership is and acquire practical tools that you can use every day to become a more authentic, and effortless leader. Learn to trust your intuition and make decisions in the moment that align with your values.

Engaging with Others
Learn how to centre yourself quickly and effectively so you are fully present and engaged when interacting with others. Hone your listening skills, and become adept at using these to create the level of trust and connection that breeds truly productive relationships, enhances respect and builds your sphere of influence.

Unlocking Your Capability
Dramatically improve your self-awareness through a unique exercise that reveals your unconscious drivers. Learn how to overcome habits and manage triggers that may be restricting you, and focus instead on ways of operating that will increase both your personal fulfilment, and your leadership capability.

Thriving And Surviving
Build and maintain your resilience through strategies that will help you to minimise stress, prioritise your wellbeing, solve problems creatively, tap into your ‘inner mentor’ and confront gender issues with courage and grace.


Facilitator - Briggita Baker from Hawkes Bay
Briggita started her facilitation career as a communications skills trainer for the Justice Department, travelling the country to help Prison Officers and inmates communicate more effectively. From there she moved into human resource management and recruitment, working in the UK, Sydney and Auckland in a variety of roles within large HR Consulting firms, and onsite running specialist recruitment teams for multinational corporations, predominantly in the technology space. Within all of these positions she has fulfilled a training and development function, facilitating workshops and induction programmes across a range of skill areas including customer service, sales, leadership, and communication.
Briggita is also a successful business owner, having co-founded a local manufacturing and distribution company, which took NZ designed educational products to the world market. She currently works as a freelance facilitator and recruiter.
Her association with this training programme began in 2014 when she attended the LDI (Leadership Development Intensive), where her passion for bringing the philosophy of ‘Leadership from the Inside Out’ to a wider audience was ignited.


Duration
Two days, 9.00am - 5.00pm


Investment
$ 1390.00 + GST for members
$ 1820.00 + GST for non members

Event Reference - SM236
Website Reference - http://www.osea.org.nz/seminardetails.php?seminarID=236 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Governance in Practice
Categories: Governance
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE There is increasing recognition that economic recovery and being competitive in the global market strongly correlates to having outstanding boards and competent directors. Pressure on board’s and director performance demands are intensifying. This has lead to the term “Best more
PROGRAMME OBJECTIVE
There is increasing recognition that economic recovery and being competitive in the global market strongly correlates to having outstanding boards and competent directors. Pressure on board’s and director performance demands are intensifying.

This has lead to the term “Best Practice Model for Directors – Standards for the Board”. These are not prescriptive but provide a framework for application and benchmarking comparison for high standards of professionalism, director competence that culminates in successful business outcomes.


DESIGNED FOR
This programme addresses best governance practice for company boards, public sector boards, not-for-profit boards, clubs, sports bodies, schools, trusts – any governance body.


LEARNING CONTENT
• Understanding and applying director “Best Practice” standards of governance professionalism and competence
• Better exercise responsibilities/accountability as directors
• Adopt a shareholder/stakeholder value based approach to board decision-making and its application to business success
• How to approach the new position on the board
• Lead, develop and implement a value-based philosophy
• Make more effective contribution to board decision making, governance culture and application
• Appreciate the important corporate governance issues that impact on boards
• Understand the scope of legal, financial, and ethical matters that impact on boards
• Conduct relationships with other board members and those external to the board, with greater confidence
• Assess and appreciate the attitudes, needs, and opinions of investors, analysts, shareholder/stakeholders and other interest groups
• Managing risk
• Better understand the board’s role in public affairs, media relations and other communications.

You will be encouraged to participate, debate, develop creative ideas, test your judgement, defend your opinions - so that you will develop confidence to transform knowledge and inspiration into winning governance performance.


DURATION
One day, 9.00am - 4.30pm


Facilitator - Doug Marsh from Wellington
Doug is a (Rtd) Professional Chairman, Director and Consul.
Recipient of the NZ IOD overseas governance study award at Henley College UK. Background in Forestry, Electricity, Heavy Engineering, Manufacturing, IT, Horticulture and Agriculture.
34 years CEO experience - Fletchers, CHH, Donaghys. Inaugural President Business NZ, JP, Life Fellow NZIM, Fellow Institute of Directors.


INVESTMENT
$ 650.00 + GST for members
$ 775.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=506
NZTE Event Reference | OSEA261 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Four Quadrant Leadership
Categories: Managing Resources
Service available in: Otago, Southland
Description
Programme objective Four Quadrant Leadership is a comprehensive leadership system that will provide you with practical tools to increase your team's productivity, profitability and engagement. Four Quadrant Leadership has helped successful managers around the world become extraordinary leaders. more
Programme objective
Four Quadrant Leadership is a comprehensive leadership system that will provide you with practical tools to increase your team's productivity, profitability and engagement. Four Quadrant Leadership has helped successful managers around the world become extraordinary leaders.


Designed for
This programme is designed for middle to senior managers, and also ‘rising stars’ who have been identified within the organisation as having potential to fill future management positions.

Participants attending a Four Quadrant Leadership programme are typically
- Highly motivated to succeed
- Determined to progress strategy through people
- Expected to assume a high level of responsibility for achieving strategic business outcomes
- Looking for practical, useful leadership tools that can be applied immediately
- Keen to explore and realise their potential as a true leader
- Positive and professional in every way


Learning content
- Distinctions between leadership versus management
- Personal mastery and how to take control of bad habits
- Relationships - winning hearts and not just heads
- Diagnosis of poor performance and how to deal with it
- Handling conflict in the workplace
- Having courageous conversations - where required
- Applying ‘The Quadrants’ for effective decision making
- Handling stress… some myths, truths and cures
- Self reflection on both past performance versus future opportunities
- Reaffirming of strengths in those things you currently do well
- Being challenged to change and improve in those areas of weakness/opportunity
- Growing in confidence through specific leadership techniques
- Learning from those who have gone before us
- Establishing new personal development goals/expectations for the future.

Applying accelerated learning techniques, you will be actively engaged in syndicate discussion groups, a wide range of leadership scenarios, experiential exercises, case studies, self assessments/profiling and exercises.

This programme also encourages and facilitates a high level of self reflection based on past performance and experiences and then focuses you on future hopes, dreams and expectations based on the new knowledge gained.


Facilitator - Robin Rawson from Christchurch
Robin is an accredited 4QL educator with over 20 years experience teaching, coaching and mentoring this programme. He is considered one of Australasia’s foremost educators in this specialist field and is in constant demand throughout New Zealand and Australia.
His belief in this very successful and proven leadership programme and commitment to these universal truths are evidenced in the passion, energy and authority he brings to every programme he is responsible for.
He believes that ‘everybody wants to excel' and that people need to be challenged before they will change. He has found his direct feet-on-the-ground approach central to the success he has enjoyed as a professional trainer, conference speaker and business consultant.


Duration
Three days, 9.00am - 5.00pm


Investment
$ 1350.00 + GST for members
$ 1790.00 + GST for non members
An extensive workshop manual folder is provided for notes and forms the framework of content. It comes complete with course exercises, ‘master’ documents, templates and key reference points for future use back on-the-job.

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=165
Event Reference | OSEA165 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
National Certificate in Business
Categories: Business Planning, Business Systems, Finance, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand This qualification focuses on developing the skills required of first line managers – those responsible for managing people, resources, and/or work operations. Having successful first line managers is critical to an organ more
Offered in partnership with IMNZ
Institute of Management, New Zealand


This qualification focuses on developing the skills required of first line managers – those responsible for managing people, resources, and/or work operations.

Having successful first line managers is critical to an organisation’s performance, as they manage those individuals who are at the coal face; responsible for delivering high levels of customer service, team based results and business growth.

With a focus on practical application, the programme is focused on three key areas of team leadership and the broad range of skills required of first line managers.

Topics include effective communication, planning, delegation, staff selection, performance management, motivation, conflict, coaching, change management, negotiation, problem solving and decision making.

The National Certificate in Business (Level 4) has three modules that collectively make up the required credits
◦Team Leader Essentials (Unit standards 8495, 16614, 11647, 21335)
◦Team Leader - Building Effective Teams (Unit standards 23396, 23397, 9704, 15189)
◦Team Leader - Operational Management (Unit standards 1987, 16342, 27568)

Modules may be enrolled on individually, or as part of the full qualification.

Each module is highly practical and interactive to give you the skills and resources to complete the three required assessments.

This qualification is also available as an in-company training programme for your organisation.


Investment
$ 3950.00 + GST for members
$ 3950.00 + GST for non members

Regional Business Partner Network event reference OSEA206
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=454 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Team Leader – Essential Skills
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Team Leader Essentials is designed to provide the essential skills required to lead a team that is directly involved in the front line of an organisation. This practical course enables you to explore your own management st more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Team Leader Essentials is designed to provide the essential skills required to lead a team that is directly involved in the front line of an organisation.
This practical course enables you to explore your own management style and pick up a range of tips and tools to help you start your career as a new or emerging manager.


This course is for you if
You are a new team leader or manager, or you would like to step up into your first management role.


Your employer will benefit because
You will become an effective and forward-thinking manager who is able to contribute positively and communicate at a high level.


Learning outcomes
◦Understand the role and responsibility of the frontline team leader and manager in today’s workplace
◦Employ core communication skills, including listening and giving feedback
◦Implement time management techniques and practices
◦Understand the process of planning and implementation
◦Understand how to delegate and ensure tasks are completed as agreed
◦Lead meetings effectively ensuring team input and commitment to agreed results
◦Prepare and deliver effective presentations
◦Write concise business reports
◦Train and coach team members


Duration
Two days


Our facilitators
Mark Greaney from Auckland
works as a trainer and coach for a range of clients including Beca, Fonterra, Fletcher Building, Turners and Growers and the NZ Police.
He specialises in management development programmes and team development across New Zealand.
With a background in teaching, recruitment, people management, sales and training; Mark is able to provide good knowledge of a range of roles in the business arena having explored many areas in his own career to date.
Mark’s style is fresh, informal and fun and he has the ability to facilitate expertly across all management levels. He is able to build rapport easily and can turn even the most reluctant attendees into fully engaged and active participants.

OR

Rigel Walshe from Auckland
has spent the last three years working in the training and facilitation field following on from a ten year career in the police force. After leaving the police he gained a Graduate Diploma in Conflict Resolution and accreditation as a professional LEADR mediator. He now applies his insights, expertise and skills to the business sector through facilitation, training, programme development and coaching.


Investment
$ 1350.00 + GST for members
$ 1600.00 + GST for non members

Event reference OSEA162 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Team Leader – Building Effective Teams
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Team Leader Building Effective Teams is a course designed to provide the knowledge and skills for those who have an impact on leading or building a team. It also has significant bearing on improving on-the-job performance, more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Team Leader Building Effective Teams is a course designed to provide the knowledge and skills for those who have an impact on leading or building a team. It also has significant bearing on improving on-the-job performance, motivation techniques and coaching skills.


This course is for you if
You are an experienced or aspiring manager looking to develop a high performance culture in your team.


Your employer will benefit because
You will be a highly capable team leader and motivator who have the skills to cultivate a supportive and inclusive team environment whilst focusing on results and achievement.


Learning outcomes
◦Understand staff selection practices
◦Be able to undertake induction training
◦Understand the responsibilities of health and safety in the workplace
◦Understand performance management principles
◦Establish key performance indicators (KPI) for a team and for individuals
◦Understand motivation for individuals and the teams
◦Understand the process of team formation
◦Deal with conflict and difficult situations within the team
◦Discuss coaching practices and learn how to coach your team on-the-job


Duration
Two days


Our facilitators
Mark Greaney from Auckland
Mark works as a trainer and coach for a range of clients including: Beca, Fonterra, Fletcher Building, Turners and Growers and the NZ Police.
He specialises in management development programmes and team development across New Zealand.
With a background in teaching, recruitment, people management, sales and training; Mark is able to provide good knowledge of a range of roles in the business arena having explored many areas in his own career to date.
Mark’s style is fresh, informal and fun and he has the ability to facilitate expertly across all management levels. He is able to build rapport easily and can turn even the most reluctant attendees into fully engaged and active participants.

OR

Rigel Walsh from Auckland
Rigel has spent the last three years working in the training and facilitation field following on from a ten year career in the police force. After leaving the police he gained a Graduate Diploma in Conflict Resolution and accreditation as a professional LEADR mediator. He now applies his insights, expertise and skills to the business sector through facilitation, training, programme development and coaching.
His previous experience has enabled him to relate and build rapport with a wide range of people and he enjoys the challenge of engaging his audience in a manner that makes training fun, engaging and memorable.
Rigel's key area of expertise is improving dialogue and managing and reducing conflict in the workplace and beyond through the effective use of communication, negotiation and relationship building skills. He has presented around New Zealand and Australia on this topic.


Investment
$ 1350.00 + GST for members
$ 1600.00 + GST for non members

Event reference OSEA204 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Team Leader – Operational Management
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Team Leader Operational Management is a course designed to provide the knowledge and skills to develop and lead effective, results driven teams. It also enables you to explore your future management style and how to link th more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Team Leader Operational Management is a course designed to provide the knowledge and skills to develop and lead effective, results driven teams.
It also enables you to explore your future management style and how to link this to organisational strategy and culture.


This course is for you if
You are an experienced or aspiring manager wanting to develop a range of specific skills to make you a more effective and structured operational leader and manager.


Your employer will benefit because
You will be a highly capable and reliable team leader and manager with the ability to engage with the organisations strategic plan, culture and values and increase your overall team performance.


Learning outcomes
◦Understand how mission, goals and objectives help achieve develop an organisations strategy
◦Understand how vision, values, practices and behaviours determine the culture of an organisation
◦Initiate and manage change within a team
◦Negotiate win-win outcomes
◦Understand the difference between being a leader and an effective manager
◦Know how to discuss and use different leadership styles to impact team performance
◦Influence positive workplace relationships with colleagues and managers
◦Apply various problem solving and decision making techniques
◦Develop a personal development action plan


Duration
Two days


Our facilitators
Mark Greaney from Auckland
works as a trainer and coach for a range of clients including Beca, Fonterra, Fletcher Building, Turners and Growers and the NZ Police.
He specialises in management development programmes and team development across New Zealand.
With a background in teaching, recruitment, people management, sales and training; Mark is able to provide good knowledge of a range of roles in the business arena having explored many areas in his own career to date.
Mark’s style is fresh, informal and fun and he has the ability to facilitate expertly across all management levels. He is able to build rapport easily and can turn even the most reluctant attendees into fully engaged and active participants.

OR

Rigel Walshe from Auckland
has spent the last three years working in the training and facilitation field following on from a ten year career in the police force. After leaving the police he gained a Graduate Diploma in Conflict Resolution and accreditation as a professional LEADR mediator. He now applies his insights, expertise and skills to the business sector through facilitation, training, programme development and coaching.



Investment
$ 1350.00 + GST for members
$ 1600.00 + GST for non members

Event reference OSEA205 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Change Management
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management NZ Programme objective Navigating people and organisations through times of change takes real leadership. On this programme we’ll teach you to recognise and respond to different types of change, examine the need for it, and help others more
Offered in partnership with IMNZ
Institute of Management NZ


Programme objective
Navigating people and organisations through times of change takes real leadership. On this programme we’ll teach you to recognise and respond to different types of change, examine the need for it, and help others make the transition successfully. Learn the techniques of positive change and find out how you can motivate others to get on board and promote it.


This course is for you if
You are interested or involved in change management initiatives or projects.


Your employer will benefit because
You will be better equipped to contemplate, plan, implement, promote and manage successful change in your organisation.


Learning outcomes
- Demonstrate knowledge of change management within organisations
- Explain why change may be necessary in a business operation with reference to both external and internal forces
- Describe factors that will influence the way individuals and or groups respond to change and the reasons for their influence
- Describe and evaluate standard approaches to change, including incremental and deliberate change
- Describe and evaluate models of actively managing a change process effectively, including the role of a change agent
- Develop strategies to enable organisations and people to overcome resistance and embrace change in a positive light
- Analyse an actual change process within an organisation and evaluate its effectiveness in meeting its goals


Duration
Two days, 9.00am - 5.00pm


Facilitator - Richard Millar from Auckland
Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.
Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.
Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.
Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members

Please note. If completing NZIM Diploma in Management (Advanced), Level 6 investment is $1,350+GST for members; $1,600+GST for non members (includes assessment).


Regional Business Partner Network event reference OSEA215
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=472 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Human Resource Management
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management NZ Programme objective People are your organisation's greatest asset. Your ability to manage them effectively will determine their success and yours. Learn the key components of human resource with this introductory course. Discover more
Offered in partnership with IMNZ
Institute of Management NZ


Programme objective
People are your organisation's greatest asset. Your ability to manage them effectively will determine their success and yours.
Learn the key components of human resource with this introductory course. Discover how human resource practice can add real value to your business.


This course is for you if you
» Are a business owner, manager with human resource responsibilities
» Want to broaden your understanding of human resource functions within a business


Your business/employer will benefit because
You will gain the skills to develop positive professional relationships through management techniques that engage and motivate team members.


Learning outcomes
This course will give you practical undertstanding of the role of human resource in your workplace. At the completion of this course, you will be able to
- Develop job documentation
- Evaluate and select recruitment and selection options
- Understand the role of performance management
- Develop a leadership and development training programme to meet individual and organisational needs
- Understand how to develop equitable reward structures
- Understand and apply current New Zealand employment legislation


Facilitator - Rachel Worner from Auckland
Since returning to New Zealand in 2008, Rachel has undertaken a diverse range of consultancy and contract work for both large corporates and SMEs. In addition to developing and delivering various programmes, her recent projects have included facilitation of TetraMap workshops, contract advice, dispute resolution, and development of induction material.
Rachel’s strength lies in Human Resource Management and her main passion is employment relations. A qualified coach, Rachel is also committed to helping people be the best they can be.
Rachel is a member of Neuroleadership Group and HRINZ. She is a qualified coach and Certified TetraMap facilitator.


Duration
Two days, 9.00am - 5.00pm


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members

Please note. If completing NZIM Diploma in Management (Advanced), Level 6 investment is $1,350+GST for members; $1,600+GST for non members (includes assessment).


Event Network event reference OSEA214
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=470 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Audit Training
Categories: Business Systems
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This knowledge based programme will enable participants to conduct a quality audit. Participants will learn to identify situations within an organisation that are non-compliant with the quality system standards, and identifies processes, which require control/further control more
LEARNING OBJECTIVE

This knowledge based programme will enable participants to conduct a quality audit. Participants will learn to identify situations within an organisation that are non-compliant with the quality system standards, and identifies processes, which require control/further control as well as any opportunities for improvement.


DESIGNED FOR

People who have responsibility for conducting internal or external audits.


LEARNING CONTENT

- Background to quality management
- Setting the scope of the audit
- The purpose of audits
- Developing audit checklists
- Auditor ‘techniques’
- Sampling
- Planning audits
- The audit process
- Documenting non–performance and making recommendations for improvement


DURATION
One Day, 9.00am - 4.30pm


FACILITATOR - Gordon McGowan

A Quality Management professional, Gordon has extensive experience across multiple industry groups; including public sector, small local and large international businesses. He has led the drive for excellent systems with businesses globally and in the process has improved systems and achieved reduced costs of non-conformance in the supply chain. He now focuses his efforts on working with individual businesses to identify and implement improvement opportunities that deliver improved productivity and resulting profits. A former national evaluator for the NZ Business Excellence Awards, Gordon provides a well-balanced approach to businesses he assists

Gordon has over 20 years’ experience in auditing to both legislation and International Standards. He has developed and delivered training to internal auditors and currently carries out contract audits for two certification bodies; Bureau Veritas and Best Practice Certification. Over the years he has assisted many businesses in their journey to Best Practice or Standards Certification through provision of detailed gap analysis followed by assistance in the development and implementation of action plans to address those gaps identified.

Gordon is an active member of Engineering Dunedin Incorporated and holds a diploma in Business Administration (dBA) from the University of Otago. He has been a longtime member of the NZ Organisation for Quality, chairing the Otago/Southland branch for a number of years and is an accredited third-party auditor for international standards in Quality (ISO 9001:2015), Environment (ISO 14001:2017), Health & Safety (AS 4801:2001, ISO 45001:2018).

INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=167
Event Reference | OSEA167 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Lean Thinking
Categories: Lean Manufacturing/Business Operations
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE The global move to adopt the principles used by Toyota Motors to drive the most fundamental change in leadership/management during the last 50 years is gaining in momentum in the Manufacturing, Service, Health and more recently the Financial Sector. Lean Thinking will assist more
PROGRAMME OBJECTIVE
The global move to adopt the principles used by Toyota Motors to drive the most fundamental change in leadership/management during the last 50 years is gaining in momentum in the Manufacturing, Service, Health and more recently the Financial Sector.

Lean Thinking will assist your organisation to become nimble, fast, cost-effective, elimate waste and deliver superior quality products or services.


DESGNED FOR
This programme will address the “how” but also covers all the key “what” questions of Lean Thinking.

It is designed for CEOs, executives, managers and leaders who want to know about Lean Thinking and/or may be responsible for implementing a Lean Thinking strategy.


LEARNING OUTCOMES
- Knowledge of what Lean Thinking is
- Understanding of the process (how) to implement a Lean Manufacturing approach
- Ability to scope and deploy the project teams with appropriate accountability and responsibility
- A milestone road map
- When to use Lean Thinking and when not to
- Building the business case for a Lean implementation
- Reviewing successful Lean implementations and securing the learnings
- Practising the critical methodologies associated with Lean Thinking systems
- Leaving the session with confidence to lead and participate in a Lean Thinking initiative


LEARNING CONTENT
- What is Lean Manufacturing
- How to implement Lean Manufacturing
- Lean Manufacturing milestones
- Who is on the team and why teams are necessary?


DURATION
Two days


FACILITATOR - Bryan Travers From Auckland
Bryan specialises in the application of the Baldrige criteria for performance excellence.
Bryan has over 20 years CEO experience in New Zealand and Australia and 15 years experience coaching and consulting to leading New Zealand & Australia businesses.
He has a broad experience across product and service industries, local and national government functions and not-for-profits and we are privileged to have him facilitate this LEAN Thinking programme.


INVESTMENT
$1,650.00 + GST for members
$2,000.00 + GST for non members

Event Reference | OSEA218 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
PROJECT MANAGEMENT FUNDAMENTALS
Categories: Business Systems
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management NZ Deliver your projects within budget, on time, and with high quality results. This course covers end-to-end project lifecycle. Gain an overview of the tools, techniques and resources necessary to manage large projects. Learn to plan more
Offered in partnership with IMNZ
Institute of Management NZ


Deliver your projects within budget, on time, and with high quality results.

This course covers end-to-end project lifecycle. Gain an overview of the tools, techniques and resources necessary to manage large projects. Learn to plan and implement projects efficiently and turn your leadership skills into measurable performance.


This course is for you if you
» Are a business owner, manager
» Are new to project management
» Are looking to learn practical tools and practices to apply to projects at your work


Your employer will benefit because
You will have the skills, tools and knowledge to effectively contribute to, or manage, workplace projects.


Learning outcomes
You will be able to apply the skills you learn immediately in your workplace. At the completion of this course, you will be able to
- Scope out a project
- Create a work breakdown structure
- Create a baseline network plan
- Create a resource chart for a simple project
- Estimate project completion time
- Estimate project budgets
- Successfully close a project
- Evaluation and report on project performance


Facilitator - Rhys Watson from Auckland
Rhys has an extensive history in project management and is passionate about delivering successful projects.
He is the director of a training and consulting business providing leadership, guidance and support in a variety of sectors including government, corporate and not for profit. He works with small businesses through to international organisations at all levels.
He believes in providing training that is relevant to ensure people have the knowledge and skills in place to be effective in their roles. Blending experience with practical project management techniques and knowledge, Rhys provides informative and applicable training, ensuring attendees understand the concepts discussed and can use the tools covered. Having run a PMO overseas and executed projects in a number of environments, Rhys will tell you what does and doesn’t work.
Rhys is a certified project manager (PMP) and the Membership Lead for the Project Management Institute of NZ.


Duration
Three days, 9.00am - 4.30pm


Investment
$ 1390.00 + GST for members
$ 1790.00 + GST for non members

Your next learning step
» NZIM Diploma in Project Management, Level 5


Regional Business Partner Network event reference OSEA166
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=453 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Negotiation Skills
Categories: Finance, Managing Resources, Marketing
Service available in: Otago, Southland
Description
Renamed Negotiating with Integrity Programme objective Having effective negotiation skills has become a vital part of your personal toolkit. Achieving best outcomes for all parties involved with a win/win approach is desirable for most businesses today, if they are looking to develop and buil more
Renamed Negotiating with Integrity

Programme objective
Having effective negotiation skills has become a vital part of your personal toolkit.

Achieving best outcomes for all parties involved with a win/win approach is desirable for most businesses today, if they are looking to develop and build long term relationships. This programme will look at how to effectively reach such outcomes where everyone can walk away having found the best mutually acceptable compromise.

This programme will provide a proven process that gives you the skills to be hard on the issues or problems and easy on the people.


Designed for
- Business owners, team leaders, supervisors, managers and individual contributors who need to reach successful outcomes where all parties feel like winners
- Sales teams who need to protect their margins without upsetting their customer relationships
- Anyone who feels that they have been taken advantage of, or who is struggling to get what they want from people whose help they need.


Learning content
The programme is built around a six-point process for effective negotiation including preparation, discussion, clarification of goals, negotiate towards a win-win outcome, agreement and implementation.
In addition, you will also look in detail at the following core elements to effective negotiation including
- Goals: What do you want to get out of the negotiation? What do you think the other person wants?
- Trades: What do you and the other person have that you can trade? What do you each have that the other wants? What are you each comfortable giving away?
- Alternatives: If you don't reach agreement with the other person, what alternatives do you have? Are these good or bad? How much does it matter if you do not reach agreement? Does failure to reach an agreement cut you out of future opportunities? And what alternatives might the other person have?
- Relationships: What is the history of the relationship? Could or should this history impact the negotiation? Will there be any hidden issues that may influence the negotiation? How will you handle these?
- Expected outcomes: What outcome will people be expecting from this negotiation? What has the outcome been in the past, and what precedents have been set?
- The consequences: What are the consequences for you of winning or losing this negotiation? What are the consequences for the other person?
- Power: Who has what power in the relationship? Who controls resources? Who stands to lose the most if agreement isn't reached? What power does the other person have to deliver what you hope for?
- Possible solutions: Based on all of the considerations, what possible compromises might there be?


Learning outcomes
- Understanding the difference between bargaining and negotiation
- Identifying shared, opposed and differing interests
- Develop creative solutions that address the interests of both parties
- Countering negative or challenging negotiating tactics
- Reach sustainable agreements that both parties are happy to live with
- Applying this knowledge and skills to planning effective negotiations

This is a high impact and participative course incorporating a wide range of deliberate accelerated learning techniques including role simulations, scenarios, scripting and group discussions. Attendees will work on their actual real examples of negotiation situations so that they can practice the application of the skills in a safe environment before needing to use them in practice.


Facilitator - Harry Fox from Christchurch
Harry Fox brings over 25 years of senior management experience, working with both national and international companies.
In New Zealand, Harry has been actively involved in the training and development field specialising in a wide range of senior management, leadership, sales and marketing based roles.
Harry’s knowledge and experience in sales and management are a real plus in his true calling – training, coaching and mentoring. He has a natural empathy and very genuine desire to help people in achieving their full potential.


Duration
One day, 9.00am - 4.30pm


Investment
$ 630.00 + GST for members
$ 895.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=448
Event Reference | OSEA448 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Courageous Conversations
Categories: Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE Dealing with poor performance in a work situation can be difficult for many people. Being able to handle that awkward personality, disruptive behaviour or explosive situation in a manner where you can remain calm, stay professional and show empathy and take meaningful action is more
LEARNING OBJECTIVE

Dealing with poor performance in a work situation can be difficult for many people. Being able to handle that awkward personality, disruptive behaviour or explosive situation in a manner where you can remain calm, stay professional and show empathy and take meaningful action is vital in reaching a long term positive outcome.

This programme will cover all the key competencies to successfully identify, assess and solve poor performance and or unacceptable behaviours in the workplace.


DESIGNED FOR

This programme is designed for managers, supervisors or anyone with direct reports who wants to build more effective teams and improve their ability to cope with conflict situations.


LEARNING OUTCOMES

- Understanding what causes conflict
- Teaching and applying skills and techniques to deal with difficult, unreasonable, aggressive or angry employees and/or customers in order to reach a suitable outcome
- Providing a system that takes you through the different stages of a courageous conversation process
- Develop competencies to successfully deal with unacceptable performance/behaviours in the work place
- Case studying real conflict examples that participants are confronted with in the work place that will increase both the confidence and competence of all participants


LEARNING CONTENT

- Our roles as ‘Leaders’ of people
- Performance analysis model
- Completing the diagnosis
- Getting the motives right
- The best scripting to get you started
- Moving from informal conversations to the formal disciplinary process
- Seeing the process through


FACILITATOR - Robin Rawson from Christchurch
Robin has a strong management, leadership and sales background developed in roles within Fletcher Building and Placemakers.

He is an experienced adult educator/facilitator with over 20 years experience teaching, coaching and mentoring people in the areas of advanced sales, management training, leadership, coaching and mentoring.

Robin has been an accredited Four Quadrant Leadership facilitator since 1990 and is in constant demand throughout New Zealand, Australia (and more recently South Africa) teaching these well researched and highly regarded leadership principles and practices. His belief in, and commitment to, these universal truths are evidenced in the passion, energy, and authority he brings to every programme he is responsible for.


DURATION
One day, 9.00am - 4.30pm

INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=217
Event Reference | OSEA217 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Essential Selling Skills
Categories: Marketing
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Participants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer! These non-negotiable sales disciplines will ensure your staff demonstrate the right attitudes, skills and techniques to be a stand-out sa more
PROGRAMME OBJECTIVE
Participants will learn and apply an easy-to-remember 5-point sales process that will equip them to sell well every day, with every customer! These non-negotiable sales disciplines will ensure your staff demonstrate the right attitudes, skills and techniques to be a stand-out sales professional and to consistently achieve superior sales results.


DESIGNED FOR
- Anyone involved in front line sales and service, including new staff who need to learn the best techniques, right attitudes and deliberate behaviours expected in the delivery of sales and service excellence
- Experienced staff who need to re-evaluate or fine tune their current sales and service skills
- Managers/store owners who want to lead from the front


LEARNING OUTCOMES
- Sell more - through a more developed understanding of, and commitment to, the fundamental disciplines of the sales process
- Maintain excellent attitudes towards customers and other staff
- Better understand the customers needs and wants and how to effectively meet them
- Communicate more effectively as interpersonal skills are improved
- Become a more collaborative problem solver for their customers thereby creating the best possible outcomes/results for both parties
- Take the grey out of features and benefits
- Win over the tough nuts/difficult customers with poise, calm and absolute professionalism
- Influence other team members within their organisation with the new and improved skills, attitudes and behaviours being demonstrated on-the-job!


LEARNING CONTENT
- Understanding competitive advantage
- Understanding what selling is really all about?
- Bringing both the art of conversation and the science of a proven sales process to the fore – every time
- Getting it right internally, with attitudes and motives that create a sales EDGE
- Delivering best-fit solutions based on a new understanding of and commitment to genuine customer intimacy
- Consistently demonstrating five minimum sales disciplines – every customer – every time
- Handling objections with confidence and competence
- Closing the sales – without being pushy
- The importance of ethical selling and honouring promises made
- Personal goals and action plans back on-the-job

Applying deliberate accelerated learning techniques, all course participants will be actively engaged in syndicate discussion groups, a wide range of sales based exercises, challenges, case studies and be developing their own targeted goals and action plans for on-the-job implementation throughout the two-days.

This high energy, high impact programme will challenge attitudes, change behaviours and inspire a culture of service and sales excellence in your organisation.


DURATION
Two days, 9.00am - 4.30pm


OUR FACILITATORS
Harry Fox.
Harry Fox brings over 25 years of senior management experience, working with both national and international companies.
In New Zealand, Harry has been actively involved in the training and development field specialising in a wide range of senior management, leadership, sales and marketing based roles.
Harry’s knowledge and experience in sales and management are a real plus in his true calling – training, coaching and mentoring. He has a natural empathy and very genuine desire to help people in achieving their full potential.

OR

Robin Rawson
Robin has a strong management, leadership and sales background developed in roles within Flectcher Building and Placemakers.
He is an experienced adult educator/facilitator with over 20 years experience teaching, coaching and mentoring people in the areas of advanced sales, management training, leadership, coaching and mentoring.
Robin has been an accredited Four Quadrant Leadership facilitator since 1990 and is in constant demand throughout New Zealand, Australia (and more recently South Africa) teaching these well researched and highly regarded leadership principles and practices. His belief in, and commitment to, these universal truths are evidenced in the passion, energy, and authority he brings to every programme he is responsible for.


INVESTMENT
$ 975.00 + GST for members
$ 1375.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=198
Event Reference | OSEA198 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Time and Self-Management
Categories: Business Systems
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Why it is some people complete today’s work today, whilst others are forever making excuses? Why is it that some people realise their dreams and goals whilst others are waiting for that perfect moment to begin? Given it is the same 24 hours, clearly some people are applying diff more
PROGRAMME OBJECTIVE
Why it is some people complete today’s work today, whilst others are forever making excuses? Why is it that some people realise their dreams and goals whilst others are waiting for that perfect moment to begin? Given it is the same 24 hours, clearly some people are applying different skills, energies and attitudes than others.

If you or your staff are constantly running out of time, wishing you had more time or just can not achieve your responsibilities or goals within the time frames allocated, then this programme is for you! Focusing on values based self management, this programme will allow the attendee to really ‘look in the mirror’ and therefore determine not only what matters most, but also what is required to achieve it.

Make the time to attend this challenging programme so you can learn and apply the key disciplines to effective self mastery. Learn how to gain control of those critical events that determine what you achieve in any given day, and more importantly, what defines who you become in the years that lie ahead.


DESIGNED FOR
◦ For middle to senior management, supervisors and/or functional staff whose job responsibilities include a considerable task or project emphasis
◦ Those who are simply struggling to achieve the daily/weekly/monthly responsibilities or goals and need some new direction and insight in this area of self improvement


LEARNING OUTCOMES
◦ Plan for a more successful and productive day
◦ Prioritise the most important to the least important events for that day
◦ Delegate more effectively those things that they should not be directly involved in
◦ Communicate with more confidence and conviction
◦ Say ‘NO’ when necessary!
◦ Make better decisions about when and how they use their time
◦ Develop an appropriate work/life balance
◦ Achieve today’s work today, and achieve it consistently!

This high energy, high impact programme will challenge attitudes, change behaviours and inspire an improved focus on getting the job done with single minded focus and the determination to see it through to completion.


DURATION
One day, 9.00am - 4.30pm


FACILITATOR - Robin Rawson from Christchurch
Robin has a strong management, leadership and sales background developed in roles within Fletcher Building and Placemakers.
He is an experienced adult educator/facilitator with over 20 years experience teaching, coaching and mentoring people in the areas of advanced sales, management training, leadership, coaching and mentoring.
Robin has been an accredited Four Quadrant Leadership facilitator since 1990 and is in constant demand throughout New Zealand, Australia (and more recently South Africa) teaching these well researched and highly regarded leadership principles and practices. His belief in, and commitment to, these universal truths are evidenced in the passion, energy, and authority he brings to every programme he is responsible for.


INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=212
Event Reference | OSEA212 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Delivering Great Customer Care
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This programme will enable participants to deliver quality customer care which enhances customer relationships and minimise the chances of losing the customer to a competitor. DESIGNED FOR Anyone who has contact with customers and can make or break relationships. LEA more
PROGRAMME OBJECTIVE
This programme will enable participants to deliver quality customer care which enhances customer relationships and minimise the chances of losing the customer to a competitor.


DESIGNED FOR
Anyone who has contact with customers and can make or break relationships.


LEARNING CONTENT
• We all talk about customer care but do we really know what it is?
• Why should your organisation be taking customer care very seriously?
• What does it take to deliver great customer care?
• What do your customers want from you?


DURATION
Half day


FACILITATOR - Sharon Paterson
Sharon Paterson is a working Director in a Sheep and Beef family farming unit “Waikaka Station Ltd”. Having recently changed roles from a Rural Manager in the cooperate world to Secretary/Event manager for the Southern Field Days.


INVESTMENT
$ 325.00 + GST for members
$ 450.00 + GST for non members

Event Reference | OSEA190 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
How to Handle Difficult Customers
Categories: Managing Resources
Service available in: Otago, Southland
Description
Handling Difficult Customers LEARNING OBJECTIVE Transform your Difficult Customers with Exceptional Customer Care. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenge more
Handling Difficult Customers


LEARNING OBJECTIVE
Transform your Difficult Customers with Exceptional Customer Care.

By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

DESIGNED FOR
People in the frontline of customer or client contact where they need to build and maintain high standards of customer service
People responsible for frontline staff who wish to initiate and maintain excellent customer service

LEARNING OUTCOMES
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances

DURATION - One Day

FACILITATOR
Stacey Burrell

Stacey has a strong background in adult education and training, event co-ordination and management, marketing, sales, and customer service.

She has experience as an adult educator and had broad experience in the hospitality sector.

Stacey has worked in a wide range of hospitality organisations around New Zealand, from luxury hotels, catering based sales and travel agencies.

Duration - 1 Day

Investment
$ 600.00 + GST for members
$ 725.00 + GST for non members

Event Reference | OSEA191

Website: https://www.osea.org.nz/training/customer-service-and-sales/handlingdifficultcustomers/ less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Employee Engagement
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE What is employee engagement and why does it matter to organisations? This workshop is outputs focused, has a practical approach and aims to encourage participants to develop a greater understanding of ‘what engagement is’ and why it matters ’. There is a strong emphasis on more
PROGRAMME OBJECTIVE
What is employee engagement and why does it matter to organisations?

This workshop is outputs focused, has a practical approach and aims to encourage participants to develop a greater understanding of ‘what engagement is’ and why it matters ’.

There is a strong emphasis on organisational culture, role of managers and leaders, engagement enablers and engagement inhibitors.


DESIGNED FOR
This workshop has been designed specifically for managers and leaders at all levels and builds upon good people management practices. It will help develop an understanding of workplace employee engagement by introducing participants to the ’ what’, why and ‘how’ of ‘engagement’.


LEARNING OUTCOMES
On completion of this workshop participants will have gained an understanding of contemporary employee engagement theories including
- Understanding of employee engagement enablers and how they can be used to create a culture where employees become engaged
- Understanding of the link between engaged employees and performance outputs
- Understanding of the link between management and leadership behaviour and employee engagement
- Understanding of employee engagement inhibitors and impact on the morale of individuals, groups and performance outputs


FACILITATOR - Liz Gordon from Dunedin
Working in the private sector for many years provided Liz with first-hand experience of organisational development and major change projects including restructuring, changing roles/responsibilities and companies merges including designing, implementing and maintaining change initiatives.
She has taught a business topics at undergraduate and post graduate level at University of Ulster, Belfast Metropolitan and University of Otago.
Liz studied at Queens University and University of Ulster, has an MSc in Human Resource Management, is a member of the Chartered Institute of Personnel and Development (UK), the Institute of Business Consultants (UK), is an Investors in People specialist (IIPUK), registered IIP specialist with IIP New Zealand and an NZIM facilitator.


DURATION - One day


INVESTMENT
$ 600.00 + GST for members
$ 725.00 + GST for non members

Event Reference | OSEA254 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Operations Management
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Programme objective Operations Management provides managers with the knowledge and skills to understand functions and build operational excellence, efficiency and productivity in all areas of the business. This course more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Programme objective
Operations Management provides managers with the knowledge and skills to understand functions and build operational excellence, efficiency and productivity in all areas of the business.


This course is for you if
You are a manager who is responsible for planning and monitoring work at an operational level.


Your employer will benefit because
You will be able to apply operations management techniques to ensure efficiency and effectiveness.


Learning outcomes
◦Understand the role of Operations management in relation to other main organisational functions
◦Explain quality management and apply quality management techniques to improve operations across an organisation
◦Select and justify appropriate facilities to ensure efficient provision of a product
◦Understand the role of project management and apply appropriate project management techniques
◦Understand performance management to determine appropriate performance measures for an operations system
◦Understand capacity management, apply techniques relating to resource planning, and recommend appropriate actions
◦Apply an understanding of supply chain management, inventory management and materials management


Duration
Two days, 9.00am - 5.00pm


Facilitator - Richard Millar from Auckland
Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.
Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.
Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.
Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members


Event reference OSEA243
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=475 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Strategic Management
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand The Strategic Management programme gives participants the practical tools and techniques needed to plan and deliver strategic outcomes to support sustainability and growth for an organisation’s future. This course is fo more
Offered in partnership with IMNZ
Institute of Management, New Zealand


The Strategic Management programme gives participants the practical tools and techniques needed to plan and deliver strategic outcomes to support sustainability and growth for an organisation’s future.


This course is for you if
You are, or you aspire to be, in a senior management role and you are looking to develop your skills in the area of strategic business planning.


Your employer will benefit because
You will be able to complete a detailed business plan and implementation strategy and detail the processes used to plan, develop and implement the plan.


Learning outcomes
◦Demonstrate knowledge of the principles of strategic management and a range of strategic management tools
◦Conduct a strategic analysis of a business with reference to the external and internal environments of the organisation
◦Develop a range of strategic options for the business and choose the best strategy for the business to adopt
◦Develop an implementation plan for the chosen strategy showing how the strategy will be translated into actions or tasks
◦Develop a plan for achieving support and buy-in from relevant stakeholders of the organisation
◦Develop an oral and written report to present to relevant management on the strategic plan


Duration
2 days, 9.00am - 5.00pm


Facilitator - Richard Millar from Auckland
Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.
Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.
Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.
Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members
Please note. If completing NZIM Diploma in Management (Advanced), Level 6 investment is $1,350+GST for members; $1,600+GST for non members (includes assessment).


Regional Business Partner Network event reference OSEA242
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=476 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
RESTRUCTURING AND REDUNDANCY
Categories: Managing Resources
Service available in: Otago, Southland
Description
Managing Restructuring and Redundancies Programme objective Whether reshaping roles, hours of work or the location of your business, downsizing or closing a business unit, employers have obligations to consult with employees under New Zealand law. Even in the most genuine cases of business re more
Managing Restructuring and Redundancies

Programme objective
Whether reshaping roles, hours of work or the location of your business, downsizing or closing a business unit, employers have obligations to consult with employees under New Zealand law.

Even in the most genuine cases of business restructuring and/or resulting redundancies, the potential for fall out from incorrect or insufficient process is huge.

Recent case law has further refined the process requirements for employers, and this workshop will help you understand the key principles.


Designed for
All employers, managers and human resource advisors involved in restructuring within a workplace.


Learning content
- Restructuring - what does this mean?
- Legal framework and principles
- The planning phase
- Consultation - what is it, why do it, and how to make it worthwhile
- The process - common pitfalls for employers
- Effective selection process for redundancy
- Assisting employees to cope with change
- Communicating the changes
- Recent case law


Learning outcomes
- Understand the steps that must be followed if you are planning a restructure
- Recognise and mitigate possible pitfalls
- Minimise negative impact of restructuring and redundancy on the workplace
- Reinforce and build on the positive reason(s) for implementing the restructuring


Duration
Half day

Facilitator - OSEA Employment Law Specialist


Investment
$ 325.00 + GST for members
$ 455.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=277
Event Reference | OSEA277 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Trial and Probation Periods
Categories: Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE Learn the distinction between a trial and probation period. DESIGNED FOR Business owners, managers, employers and human resource professionals LEARNING CONTENT ◦“Grievance free” trial periods, including limitations ◦An overview of the procedural guidelines to e more
LEARNING OBJECTIVE

Learn the distinction between a trial and probation period.

DESIGNED FOR

Business owners, managers, employers and human resource professionals

LEARNING CONTENT

◦“Grievance free” trial periods, including limitations


◦An overview of the procedural guidelines to ensure that such a clause can be relied on when a relationship does not work out

LEARNING OUTCOMES

We will provide an overview of the options you have for new employees and what you need to do to comply with employment legislation.

Duration - 1 Hour

Investment
$ 95.00 + GST for members
$ 160.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=278
Event Reference | OSEA278 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Preparing for an ACC Health & Safety Audit
Categories: Business Systems
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This workshop will provide guidance to the ACC audit tool and examples of what you will need to fulfil the audit requirements. DESIGNED FOR Anyone who is responsible for preparing an ACC Workplace Safety Management Practices (WSMP) audit or the Accredited Employers Par more
PROGRAMME OBJECTIVE
This workshop will provide guidance to the ACC audit tool and examples of what you will need to fulfil the audit requirements.


DESIGNED FOR
Anyone who is responsible for preparing an ACC Workplace Safety Management Practices (WSMP) audit or the Accredited Employers Partnership Programme Safety Systems Audit.


LEARNING CONTENT
• Work through the ACC audit standard and guidelines
• Discuss details of what an auditor will look for
• Give you a clear idea of how to improve your systems


LEARNING OUTCOMES
• Streamline preparation for an audit
• Develop understanding of requirements
• Decide if the audit is for you
• Identify how much remedial work is required prior to the audit


DURATION
4 hours


INVESTMENT
$ 300.00 + GST for members
$ 375.00 + GST for non members

Event Reference | OSEA266 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Think on Your Feet
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management NZ Programme objective It’s always impressive if you can perform well on the spot. This course is designed to improve your performance in both impromptu discussions and formal prepared communications. Discover the highly successful ‘cap more
Offered in partnership with IMNZ
Institute of Management NZ


Programme objective
It’s always impressive if you can perform well on the spot. This course is designed to improve your performance in both impromptu discussions and formal prepared communications. Discover the highly successful ‘capsules of persuasion’ concept, and learn tools that will help you structure your ideas and communicate with clarity, brevity and impact.


This course is for you if:
You want a professional approach to effective verbal communication, you deal with difficult questions, or you often feel ‘put on the spot.’


Your employer will benefit because:
You will be prepared to deliver well-structured, clear and concise communication.


Learning outcomes
• Give coherent responses to question and answer sessions
• Effectively communicate and organise yourself under pressure
• Structure persuasive communications
• Use information organisation methods
• Use six methods for communication analysis
• Apply bridging strategies to clarify questions, defuse issues and buy time
• Use techniques for listening and identifying underlying hopes and fears
• Eliminate jargon from your communications
• Turn nervousness into positive energy
• Improvise through the use of left and right brain activities


Duration - Two days


Facilitator - Rhys Watson from Auckland

Investment
$ 1190.00 + GST for members
$ 1580.00 + GST for non members



Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=621
Event Reference | OSEA621 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Facilitation Skills
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand The facilitator’s role is to lead, question, define, challenge and navigate a group to solutions that are better than the sum of the individuals. Facilitation Skills is an essential programme that will help you maximise the more
Offered in partnership with IMNZ
Institute of Management, New Zealand


The facilitator’s role is to lead, question, define, challenge and navigate a group to solutions that are better than the sum of the individuals. Facilitation Skills is an essential programme that will help you maximise the performance of a team or group and give you the skills to facilitate with confidence.

This course is for you if
you are looking to gain a detailed understanding of what a good facilitator can do to improve meetings or training sessions with a range of skills and techniques.

Your employer will benefit because
with a strong understanding and range of Facilitation Skills, you will have the ability to lead discussions to make better decisions and drive individual and team performance.

Learning outcomes
◦Prepare for a successful facilitation process
◦Choose appropriate facilitation techniques based on the group and the subject
◦Understand how groups work and the impact this has on successful facilitation
◦Use appropriate communication skills within the facilitation environment
◦Choose the appropriate leadership and managerial competencies to facilitate effectively
◦Handle common facilitation problems
◦Identify appropriate strategies for dealing with actual and potential conflict within the group
◦Choose an effective decision making process
◦Gain participant commitment to outcomes
◦Operate as a successful facilitator

This course is also one of three modules of the National Certificate in Adult Education and Training (Level 4).


Duration
Two days


Our facilitator
Una Ryan from Auckland

Una has her own organisational development consultancy that provides coaching, facilitation, training, conference sessions and consulting to the business, government and not for profit sectors, both locally and internationally.

Una’s ability to think systemically and to take a very pragmatic approach to situations enables her to crystallise core issues for organisations, teams and individuals. Her wisdom, keen sense of humour and deep respect for others, makes working with her enjoyable and rejuvenating.

Una’s knowledge and passion for sharing and transforming theoretical models of how people think and interact, into practical tools, ensures insights are gained and growth and new directions occur for those working with her. Una has worked extensively with many profiling tools, including LSI, TMI, Myers-Briggs and Managing for Success profiling and she is an accredited workplace assessor.


Your next learning step
» Needs Analysis and Programme Design
» Train the Trainer
» Workplace Assessment


Investment
$ 1350.00 + GST for members
$ 1600.00 + GST for non members


Regional Business Partner Network event reference OSEA274
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=456 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
NZIM Diploma in Project Management
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand With organisations facing growing challenges in terms of competition, change, complexity, risk and return on investment, capable and qualified Project Managers are increasingly vital to an organisation’s success. The NZIM more
Offered in partnership with IMNZ
Institute of Management, New Zealand


With organisations facing growing challenges in terms of competition, change, complexity, risk and return on investment, capable and qualified Project Managers are increasingly vital to an organisation’s success.

The NZIM Diploma in Project Management is a professional, vocationally-oriented programme that is designed for people who are entering, or are actively engaged in, project management in their workplace. People awarded this qualification will have demonstrated that they have taken responsibility for managing projects, including the work of others within a project team.

Participants complete four comprehensive modules to achieve the Diploma. Each module involves workshop activities using practical tools for immediate implementation and application, and an applied assessment which is based on a real workplace project.

The modules are relevant across a broad range of industry, and cover all aspects of project management, from conception to evaluation, including MS Project.

Module topics

Project Conception
◦Project management overview
◦Project terminology
◦Stakeholders and structures
◦Project selection
◦Prioritising and definition
◦Project feasibility
◦Business cases
◦Project proposals and charters

Project Development
◦Project work breakdown structures
◦Work package estimating and budgeting
◦Critical path analysis
◦Scheduling work including Gantt charts
◦Resource levelling and allocation
◦Pre-empting implementation problems
◦Project plan components
◦Microsoft Project

Project Execution
◦Leadership, motivation and team building
◦Delegation and contract management
◦Risk management
◦Stakeholder management
◦Communications and project control
◦Managing performance
◦Variations, variance, issues and risks
◦Earned value analysis and performance curves

Project Evaluation
◦Handover process
◦Project closure procedures
◦Project evaluation and benefits review
◦Post-project reporting
◦Visit a project site
◦Guest speakers
◦PMBOK review
◦Project presentation

The value of the programme, for both participants and employers, lies not only in the module content, but in the participants’ involvement and engagement in the real issues and projects of their organisations.

The NZIM Diploma in Project Management (Level 5) is a nationally recognised qualification on the NZQA National Register of Quality Assured Qualifications.

This qualification is also available as an in-company training programme for your organisation.


Investment
$ 6500.00 + GST for members
$ 6500.00 + GST for non members


Regional Business Partner Network event reference OSEA207
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=465 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Needs Analysis and Programme Design
Categories: Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand This interactive and highly practical programme is designed to equip you with the skills to accurately conduct an analysis of training needs in the workplace. A range of skills from the planning, collection and analysis of more
Offered in partnership with IMNZ
Institute of Management, New Zealand

This interactive and highly practical programme is designed to equip you with the skills to accurately conduct an analysis of training needs in the workplace.

A range of skills from the planning, collection and analysis of data, through to the provision of clear advice and recommendations you will have the skills to design, develop and evaluate learning at a high level.

This course is for you if
You're a learning and development professional, a trainer or you are responsible for developing relevant and engaging training programmes for adult learners.

Your employer will benefit because
You will be able to conduct training needs analyses that will provide the foundation for effective programme design that will meet the organisation’s strategic training and development goals.


Learning outcomes

Conduct a Needs Analysis
◦Effectively communicate the purpose of a training needs analysis
◦Carry out needs analysis
◦Separate out training from non-training issues

Programme Design
◦Use training needs to write clear objectives
◦Use training needs to develop a training plan
◦Design a training programme based around training needs

Evaluation
◦Understand the four levels of training evaluation
◦Evaluate training effectiveness
◦Develop participant, programme and performance evaluation tools

This course is also one of three modules of the National Certificate in Adult Education and Training (Level 4).


Duration
Two days


Our facilitator
Una Ryan from Auckland

Una Ryan has her own organisational development consultancy that provides coaching, facilitation, training, conference sessions and consulting to the business, government and not for profit sectors, both locally and internationally.

Una’s ability to think systemically and to take a very pragmatic approach to situations enables her to crystallise core issues for organisations, teams and individuals. Her wisdom, keen sense of humour and deep respect for others, makes working with her enjoyable and rejuvenating.

Una’s knowledge and passion for sharing and transforming theoretical models of how people think and interact, into practical tools, ensures insights are gained and growth and new directions occur for those working with her. Una has worked extensively with many profiling tools, including LSI, TMI, Myers-Briggs and Managing for Success profiling and she is an accredited workplace assessor.


Your next learning step
» Facilitation Skills
» Train the Trainer
» Workplace Assessment


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members


Regional Business Partner Network event reference OSEA282
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=457 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
How to confidently manage the performance of your team
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This training programme will visit performance management principles and allow plenty of practise time for having performance based conversations about real issues that you are currently trying to tackle with your team members. We’ll be mindful of the importance of keeping w more
PROGRAMME OBJECTIVE
This training programme will visit performance management principles and allow plenty of practise time for having performance based conversations about real issues that you are currently trying to tackle with your team members.

We’ll be mindful of the importance of keeping working relationships with our team members in tact whilst dealing with performance issues. The opportunity to spend a good part of the day practising (using simple tools) will greatly build your confidence.


LEARNING CONTENT
• Why is it so important to manage performance on a day to day basis?
• Reasons why performance may slip
• Ensuring you have set your expectations for performance as clearly as possible
• Ensuring your team have what they need to perform to your expectation
• Ensuring you are giving feedback about your team’s performance (the good and the bad) in a way that is timely, specific and useful
• Practise how to tackle the hard conversations about performance using a simple discussion aid
• Taking a different approach for performance on a “task” versus performance on “behaviour” (training vs. coaching approach)
• The legal bit! Making sure we tackle poor performance correctly as per NZ Employment legislation.


DURATION - One day


INVESTMENT
$650.00 + GST for members
$775.00 + GST for non members

Event Reference | OSEA297 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Innovation Management
Categories: Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
Programme objective Organisations operate in dynamic and challenging markets where they continue to look for better and smarter ways to do things. Some organisations demonstrate the ability to adapt to change by continuing to explore new ways to do things, introduce new or improved products and ser more
Programme objective
Organisations operate in dynamic and challenging markets where they continue to look for better and smarter ways to do things. Some organisations demonstrate the ability to adapt to change by continuing to explore new ways to do things, introduce new or improved products and services. The innovation process is central to many of these organisations.

Many innovative organisations recognise the important part that people, at all levels, play in the innovation process and overall organisational success. Leaders and managers are often curious about innovative management practices and seek to investigate new concepts in order to compare and contrast these with their existing processes.


Designed for
This workshop is designed for business leaders, managers or anyone who want to develop a greater understanding of the innovation process and innovation management.


Learning outcomes
- This workshop aims to help organisations develop a ‘fit for purpose’ framework for innovation management
- Assess the work environment for creativity
- Develop a greater understanding of the enablers and inhibitors to creativity
- Develop a greater understanding of how leaders and managers influence employees’ creative and innovative behaviour
- Develop strategies, policies and practices to enable organisations to become more creative and innovative


Facilitator - Liz Gordon from Dunedin
Working in the private sector for many years provided Liz with opportunities to design and implement strategies that recognise the importance of ongoing innovation. Liz is a business advisor who taught Innovation Management and Human Resource Management at the University of Otago.
Liz studied at Queens University and University of Ulster, has an MSc in Human Resource Management, is a member of the Chartered Institute of Personnel and Development (UK), the Institute of Business Consultants (UK), is an Investors in People specialist (IIPUK).


Duration
One day, 9.00am - 4.30pm


Investment
$ 600.00 + GST for members
$ 725.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=303
Event Reference | OSEA303 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health & Safety Representative Training - Stage 1
Categories: Managing Resources
Service available in: Otago, Southland
Description
Now called "Health and Safety Representative Training" This programme will cover the core elements of Health and Safety Representative Training as required by the regulation plus provide knowledge for NZQA unit standard "Demonstrate the role of the Health and Safety Representative in New Zeala more
Now called "Health and Safety Representative Training"


This programme will cover the core elements of Health and Safety Representative Training as required by the regulation plus provide knowledge for NZQA unit standard "Demonstrate the role of the Health and Safety Representative in New Zealand workplaces".


Designed for

Health and safety representatives, members of a health and safety committee or any business owner, manager, leader, employee, or employer that needs an understanding of the Health and Safety at Work Act and associated regulations.


Learning content

The legal framework

Functions of a health and safety representative

How to involve workers in health and safety

Hazard and risk management

Accident and incident recording, reporting and investigation

Rehabilitation of injured workers to ensure a safe return to work

Safety resources available

Developing a plan of action


Learning outcomes

Promote management of health and safety issues through the use of sound hazard / risk management systems and practices

Encourage others to be active in preventing injuries

Get your health and safety committee making a difference


Duration - Two days


Facilitator - Employers' Association Health and Safety Consultant


Your next learning step
» Building on Health and Safety Representative Training
» Advanced Training for Health and Safety Representatives


Investment
$ 620.00 + GST for members
$ 730.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=23
Event Reference | OSEA23 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Accident/Incident Investigation
Categories: Managing Resources
Service available in: Otago, Southland
Description
ACCIDENT INVESTIGATION Previously called "Accident/Incident Investigation" Accidents do happen but learning from then helps create a safer workplace. Through this workshop you will acquire the skills necessary to identify the cause, and implement effective solutions to reduce the level of more
ACCIDENT INVESTIGATION
Previously called "Accident/Incident Investigation"


Accidents do happen but learning from then helps create a safer workplace.

Through this workshop you will acquire the skills necessary to identify the cause, and implement effective solutions to reduce the level of risk and danger within the working environment.


Designed for

Business owners, health and safety representatives, members of a health and safety committee, team leaders, supervisors and managers.


Learning content
Defining and identifying risk and its subcategories

Requirements under the health and safety legislation

The investigation process and its objectives

Planning an investigation and the necessary steps to follow

Interviewing techniques

Preparing and writing an investigation report


Learning outcomes

Identify and explain various types of risk

Explain why workplace accidents and incidents need to be reported and investigated

Describe the barriers to accident and incident reporting

Use techniques to overcome the identified barriers

Grasp the concepts of multiple causation and root-cause analysis

Write a report that recommends preventative actions

Produce an incident investigation report based on an incident


Duration - One day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=143
Event Reference | OSEA143 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
INTERPERSONAL COMMUNICATION SKILLS
Categories: Managing Resources
Service available in: Otago, Southland
Description
Programme objective What impact are you making when you communicate? How good are your communication skills? You will agree that the way we communicate affects nearly everything we do. Participants will discover how to assess their communication skills and will learn tips and techniques for i more
Programme objective
What impact are you making when you communicate? How good are your communication skills? You will agree that the way we communicate affects nearly everything we do.

Participants will discover how to assess their communication skills and will learn tips and techniques for improving their communication skills.


Designed for
Anyone who wishes to understand and improve their communication skills including business owners, managers, team leaders.


Learning outcomes
- Discover your communication strengths and areas for development through simple self-assessment tools
- Learn about different tips and techniques for improving the success of your communication via the different mediums (speaking, writing, watching and listening)
- Feel confident (through practise) in how to apply these techniques back on the job
- Go back to the workplace with new behaviours to try out which have been designed to improve several common methods of communication (listening, presentations, emails, meeting management)


Learning content
- What is communication?
- Why is it so important?
- The communication process and where we typically fail
- How to improve listening skills, presentation skills, e-mail writing skills and meeting management skills.


Duration
One day


Facilitator - Jonathan Black from Christchurch
Jonathan has experience consulting to both public service and private industry across a broad range of industries including health, aviation, retail, manufacturing, local and central government, financial services, education, and hospitality. He also spent over eight years as a psychologist with the New Zealand Police and is a qualified police negotiator.
His expertise has been sought in the United Kingdom, Canada, Australia, and Hong Kong, in addition to advice delivered throughout New Zealand.
Jonathan’s professional portfolio includes considerable experience in conflict management, investigation processes, risk assessment, interpersonal communication, job stress, expert evidence, occupational health systems, training, public speaking, leadership and research.
He has managed staff in the past, lead project teams, and served as a senior HR advisor in a large corporate.
As a qualified organisational psychologist he brings valuable experience to clients as a behavioural scientist, respected expert speaker, and published author of Knee Deep in the Swamp: Understanding and managing conflict at work (2009). He brings experience in management and leadership that adds valuable practical knowledge and understanding of real and common human resource and workplace problems


Investment
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=313
Event Reference | OSEA313 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
TetraMap® – The Nature of Behaviour
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OJBECTIVE TetraMap® is a globally proven learning model designed to improve team cohesion and collaboration, boosting productivity, customer service and sales. The simple, robust model based on Nature transforms team performance by helping people understand themselves and others. DES more
PROGRAMME OJBECTIVE
TetraMap® is a globally proven learning model designed to improve team cohesion and collaboration, boosting productivity, customer service and sales. The simple, robust model based on Nature transforms team performance by helping people understand themselves and others.


DESIGNED FOR
TetraMap® is a tool that any business owner, leader or group can use to enhance their understanding of those that they interact with.

By growing that understanding you begin to see what you can do to improve as a leader and how to get the maximum from your day-to-day relationships.


LEARNING OUTCOMES
◦ Understand your natural communication and behavioural preferences
◦ Engage others using appropriate language and behaviour
◦ Understand team dynamics and interdependencies
◦ Reduce conflict and increase collaboration


DURATION
Four hours


PRINCIPAL FACILITATOR
Ashley Burdon from Invercargill

Ash, a born and bred Southlander, has worked in New Zealand’s rural sector since 1999 including 11 years of rural banking.

During this time he learnt the value of understanding his strengths, leveraging the strengths of others, and the influence of various leadership styles.

Ash is the Rural Services Manager for a leading Southland accounting and business advisory firm. He is enthusiastic and committed to helping leaders and business owners develop clarity and realise their capability, using TetraMap and coaching conversations. "I get a real thrill when I see owners' confidence grow, as they gain clarity within their business."

Ash is also an associate of Coach Approach Limited and he sees coaching as the core foundation for the successful leadership of teams and growth of people.

Ash is a Certified TetraMap facilitator. He is a Lincoln University graduate and is a member of the New Zealand Institute of Primary Industry Management (NZIPIM). His experience includes having been a director and shareholder of a Southland dairy farming operation.


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=333
Event Reference | OSEA333 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Business Coaching and Training
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
The Otago Southland Employers’ Association is a trusted business partner that has been providing flexible access to quality-based, value-driven professional services and business support to our 1,400 plus member organisations for our over 120 years. Our vision is to build successful businesses in Ot more
The Otago Southland Employers’ Association is a trusted business partner that has been providing flexible access to quality-based, value-driven professional services and business support to our 1,400 plus member organisations for our over 120 years. Our vision is to build successful businesses in Otago and Southland.


BUSINESS COACHING & TRAINING

Otago Southland Employers' Association coaches and trains business owners and their senior managers to empower them to be accountable in achieving business growth results and build their organisations capabilities.

Our team of employment lawyers and health and safety consultants are based in Dunedin, Invercargill and Central Otago and offer coaching either over the phone or face-to-face.

Types of business coaching and/or training may include any of the following topics (but is not limited to):

HEALTH & SAFETY

• Understanding your health and safety obligations
• Health and safety systems
• Health and safety documentation and policies
• Managing risk and hazards in your business
• Accident investigation
• Fostering positive engagement and participation from your team
• Developing a culture of safety
• Strategies to deal with health and safety issues,
for example, stress, rehabilitation, work related health issues


EMPLOYMENT

• Terms of employment and employment agreements
• Leave entitlements –annual holidays, public, sick pay, bereavement
• Unpackaging the law behind payroll and KiwiSaver
• Performance issues including drug or alcohol abuse affecting
employment, bullying, incompatibility, poor performance
• Disciplinary procedure to deal with misconduct
issues
• Managing medical incapacity
• Understanding good faith in the employment
relationship
• Flexible working legislation
• Redundancy and restructuring to employment relationships

HUMAN RESOURCES
• Recruitment and induction
• Job descriptions
• Performance management and appraisals
• Exit strategy Workplace Accident
• Helping you develop and maintain a safe workplace


Our business coaching programme is flexible depending on your needs. One-on-one business coaching starts from $150+GST per hour (for Health and Safety) and from $225.00+GST per hour (for Employment Law and Human Resource topics).

Please contact us to discuss your unique requirements or visit http://www.osea.org.nz/seminardetails.php?seminarID=339

Reference: OSEA339 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Not On Our Patch | A Safety Leadership Programme
Categories: Managing Resources
Service available in: Otago, Southland
Description
SAFETY LEADERSHIP PROGRAMME - NOT ON OUR PATCH This award winning Safety Leadership Programme will help develop safety leaders who are able to foster and sustain a strong safety culture and improve health and safety performance. PROGRAMME OBJECTIVE Not On Our Patch® is designed to develop more
SAFETY LEADERSHIP PROGRAMME - NOT ON OUR PATCH

This award winning Safety Leadership Programme will help develop safety leaders who are able to foster and sustain a strong safety culture and improve health and safety performance.


PROGRAMME OBJECTIVE
Not On Our Patch® is designed to develop the knowledge, mindset, and practices necessary to support effective safety leadership and to develop a strong safety culture where safety and accountability are balanced and where health and safety performance is improved through learning.

It provides leaders with an understanding of the importance of effective leadership in developing and sustaining safety culture, as well as the tools and resources to do so.

To achieve a strong safety culture requires leaders to have the right safety mindset and consistently demonstrate sound safety practices. Research has shown that safety outcomes are closely linked to safety mindset and practices

◦ Safety mindset reflects the assumptions, beliefs, and values that influence a person’s, or an organisation’s, response to, and interpretation of, situations
◦ Safety practices reflect habitual or customary individual and organisational actions.


DESIGNED FOR
Senior leaders with operational responsibilities, health and safety managers, or an organisational leader with responsibility for health and safety.


LEARNING CONTENT
Not on My Patch cover, in varying degrees of detail
◦ Understanding and developing the safety mindset and practices required to foster a safety culture where safety and accountability are balanced and where health and safety performance is improved through learning
◦ Understanding the role of leadership in developing and sustaining a strong safety culture
◦ Developing the human factor skills (for example, dealing with human error and risk-taking behaviours) to enable better management of unsafe behaviours and the development of a safety culture
◦ Reviewing the human, organisational, and safety culture factors key to achieving a zero-harm workplace
◦ Exploring the human contribution (i.e., successes and failures) to zero harm in relation to the task, equipment, environment, procedures and organisation
◦ Reviewing the psychological processes that influence the attribution of human success and failure (for example, hindsight bias, the fundamental attribution error, the ‘just world’ hypothesis, and sense-making)
◦ Exploring human and organisational fallibility and the importance of taking a systems approach in addressing this fallibility
◦ Exploring organising frameworks with which to better understand why people sometimes do seemingly inexplicable things and what can be done about it; and the barriers and defences that can protect “imperfect people operating within imperfect organisations”
◦ Exploring the principles of a “just culture”
◦ Demonstrating how a just culture decision model ensures that actions can be dealt with fairly and consistently
◦ Developing an awareness of importance of viewing all near misses and incidents as opportunities to learn and improve health and safety

Not On Our Patch® is a practical programme, but one that builds on the work of noted thinkers such as James Reason, Erik Hollnagel, David Woods and Sidney Dekker. It uses a variety of learning approaches including organising frameworks, case studies, group discussion, multimedia, and job aids and applies these to common safety challenges in order to test and consolidate understanding of the key concepts.

This professional development training programme is also available to be run as an in-house training solution for your business. Please contact us for a training proposal.


DURATION - One day


OUR FACILITATORS
Dr Hillary Bennett and Dr Philip Voss have PhDs in psychology and are experienced programme developers, trainers, and facilitators.
They are Directors of Leading Safety, a consultancy specialising in safety leadership, safety culture, human factors, and workplace health and safety.
Leading Safety has developed and implemented safety improvement and development processes in organisations from a variety of sectors in New Zealand and Australia, including construction, engineerig, infrastructure, mining/quarring, steel, oil and gas, manufacturing, distribution and health.
Leading Safety works closely with the Business Leaders' Health and Safety Forum, which brings together leaders of New Zealand's largest companies under the banner "Zero Harm Workplaces'.


INVESTMENT
$ 750.00 + GST members
$ 900.00 + GST for non members

Event Reference OSEA343 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Investigations: The Best Practice Guide
Categories: Managing Resources
Service available in: Otago, Southland
Description
Designed for Human resources practitioner, managers, supervisors and those who are involved in carrying out investigations into misconduct, bullying and harassment, public complaints and health and safety. Learning outcomes - Understanding legal obligations and relevant documents - Underst more
Designed for
Human resources practitioner, managers, supervisors and those who are involved in carrying out investigations into misconduct, bullying and harassment, public complaints and health and safety.


Learning outcomes
- Understanding legal obligations and relevant documents
- Understanding the stages of an investigation
- The role of an investigator
- Planning and preparing to investigate
- Evidence gathering and interview skills
- Analysis and report writing


Learning content
- Legal considerations – good faith, justification test, rights of natural justice, protected disclosures
- Standards of proof and reasons for investigating
- Evidence – types, weight and credibility
- Relevant policies and procedures
- Stages of an investigation
- Planning and preparation
- Interviewing techniques and principles
- Analysis of evidence
- Note taking and privacy
- Writing investigation reports
- Common mistakes


Duration
One day, 9.00am - 4.00pm


Facilitator - Jan Samuel from Dunedin
Jan has worked in human resource roles for over 20 years in the UK and for the last 15 years in New Zealand in Tertiary Education, Central Government, Health, and Not for Profit Sectors.
Jan enjoys working with employers to resolve some of the most challenging human resource issues.


Investment
$ 600.00 + GST for members
$ 725.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=349
Event Reference | OSEA349 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Report Writing
Categories: Business Systems, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Programme objective Write a variety of reports in plain English. This course is for you if You are required to write report. Ideally participants will have completed the Effective Business Writing course. Your e more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Programme objective
Write a variety of reports in plain English.


This course is for you if
You are required to write report. Ideally participants will have completed the Effective Business Writing course.


Your employer will benefit because
You will learn how to write clear and well-structured reports that are easy to read.


Learning outcomes
◦Understanding reports
◦The report writing process
- Planning
- Collecting and organising material
- Writing the sections
- Finding the best way to present your information

Participants are welcome to bring along a report to work on. You are also welcome to bring your laptop or other device.


Duration - One day


Investment
$ 680.00 + GST for members
$ 950.00 + GST for non members

Event reference OSEA187 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Effective Business Writing
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management NZ Programme objective We often take writing for granted – but it’s one of our most valuable tools. Focusing on structure, purpose, conciseness and plain language, this programme will help you to write accurate, attention-grabbing docum more
Offered in partnership with IMNZ
Institute of Management NZ


Programme objective
We often take writing for granted – but it’s one of our most valuable tools. Focusing on structure, purpose, conciseness and plain language, this programme will help you to write accurate, attention-grabbing documents. We’ll teach you practical skills and techniques that make it easy to engage your audience and get exactly the right message across.


This course is for you if
Business owners, managers, team leaders or anyone whose role involves written communication in various forms, or you would like to develop your professional writing skills.


Your employer will benefit because
You’ll have the skills to write professional documents that are clear, reader-focused and engaging.


Learning outcomes
- Plan, draft and prepare written communications in a variety of formats
- Adapt your writing style to reflect the nature of the document and its target audience
- Present documentation for impact using plain language and appropriate tone
- Review and proof-read communications to ensure quality and consistency


Facilitator - Morag MacTaggart from Dunedin
In 2014 Morag was approached by a manager from one of Dunedin's larger companies. The company had a problem that was costing their organisation valuable time and money
"I can't understand what my team is saying. I seem to spend all my time seeking further information, proof-reading and editing. Can you help?"
Since then Morag has gone on to run workshops and courses for workplace writers from all backgrounds, levels of education and skill sets, from senior managers to staff that spend the majority of their day in the field.
With over twenty years' English teaching experience, Morag is an accomplished education professional. Her lively, no nonsense approach with plenty of laughter thrown in, breaks down barriers creating a constructive learning environment. From here, real skill building and most importantly, change can take place.


Duration
One day, 9.00am - 4.00pm


Investment
$ 680.00 + GST for members
$ 950.00 + GST for non members


Regional Business Partner Network event reference OSEA359
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=468 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Marketing Master Class to Grow your Business
Categories: Marketing
Service available in: Otago, Southland
Description
Programme objective This workshop will focus on the marketing skills needed to succeed in today's competitive environment with the emphasis on relating marketing theory to practical and effective real-world solutions. Participants will be guided on how to take their brand to the next level emplo more
Programme objective
This workshop will focus on the marketing skills needed to succeed in today's competitive environment with the emphasis on relating marketing theory to practical and effective real-world solutions.

Participants will be guided on how to take their brand to the next level employing both traditional and ‘new’ digital marketing including in-bound and email marketing, smart ways to promote your business online and highlight the necessity of an integrated strategy.

A hands-on website session is included where we will look at best practices, design and content tips and review participants' websites. It will also cover the importance of search engine optimisation and what steps participants can immediately implement.

This workshop will build on participants’ understanding of social media marketing tools like Facebook, Twitter, LinkedIn and You Tube.


Designed for
Small to medium business owners, as well as business professionals and managers who need to understand more about marketing effectively; anyone who has the role of managing their company’s website and social media platforms.

Ideally participants will have completed Marketing, the fundamentals or have a reasonable understanding of marketing.


Learning outcomes
- Participating actively in the marketing function of small to medium sized organisations, or work in a marketing co-ordinator role in larger ones
- Developing the skills, techniques and confidence to help your company improve its marketing orientation (and profitability)
- Having a better understanding of websites, social media marketing and how to brief agencies


Learning content
- Review: What is marketing and the important role it plays
- Your brand and unique selling proposition (USP)
- Developing an integrated marketing strategy
- Customer relationship marketing
- Website essentials and practical evaluation of participants’ websites
- Search engine optimisation: organic and paid
- Interpreting google analytics
- Online marketing including inbound marketing
- Understanding Google Adwords and whether relevant for your business
- Social media marketing
- Latest trends and illustrations

Interactive workshop
An integral part of the training will involve practical elements using participants marketing concerns. Areas of concern could relate to websites, social media, email marketing, direct selling or online/print advertisements.

Participants are welcome to bring specific questions to the workshop where solutions will be worked through. To assist this process, a pre-course questionnaire will be emailed to participants to ensure that meet your unique learning needs.


Facilitator - Philippa Crick from Dunedin
An innovative problem solver and strategic thinker, Philippa is the Marketing Director and Social Media Strategist at a Dunedin Marketing Agency.
A confident and knowledgeable speaker, she regularly presents marketing seminars and writes informative articles on the latest social media trends, as well as general marketing advice.
Having worked in the industry for over 16 years, Philippa has an extensive background in branding, design, advertising, print management and digital marketing including websites, goggle adwords and social media.
At the forefront of social media marketing, Philippa translates her knowledge to guide organisations on how to effectively integrate ‘social’ into their business strategy.


Duration
One day, 9.00am - 4.00pm


Investment
$ 600.00 + GST for members
$ 725.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=276
NZTE Event Reference | OSEA276 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Marketing, the Fundamentals
Categories: Marketing
Service available in: Otago, Southland
Description
LEARNING OBJECTIVES This engaging practical workshop is presented by an industry practitioner, who will share business examples that will help you learn how to develop an effective marketing plan as well as understanding best practices for websites and advertisements. DESIGNED FOR Business o more
LEARNING OBJECTIVES
This engaging practical workshop is presented by an industry practitioner, who will share business examples that will help you learn how to develop an effective marketing plan as well as understanding best practices for websites and advertisements.


DESIGNED FOR
Business owners, managers, marketers or anyone wanting to understand how to develop an effective marketing plan for their business.


LEARNING CONTENT
- What is marketing?
- The role of marketing and how it influences your business’ success
- Marketing channels (traditional and online)
- What is a brand and why is it so important?
- Understanding and defining your unique selling proposition
- Ingredients of a marketing strategy and plan
- Design/copy advice for advertisements
- Important dos and don’ts for websites
- An overview of social media marketing

An integral part of this workshop will involve practical elements using participants marketing concerns. Participants are welcome to bring specific questions to the workshop where solutions will be worked through. To assist this process, a pre-course questionnaire will be emailed to participants to ensure that meet your unique learning needs.


LEARNING OUTCOMES
- Discover how marketing can improve your business performance
- Find out how to generate and add business value using sound marketing strategy and practice.


DURATION - Four hours


FACILITATOR - Philippa Crick from Dunedin

An innovative problem solver and strategic thinker, Philippa is the Marketing Director and Social Media Strategist at a Dunedin Marketing Agency.

A confident and knowledgeable speaker, she regularly presents marketing seminars and writes informative articles on the latest social media trends, as well as general marketing advice.

Having worked in the industry for over 18 years, Philippa has an extensive background in branding, design, advertising, print management and digital marketing including websites, email marketing and social media. Philippa is also certified with Google Adwords and manages a number of effective campaigns for a wide range of industries.

At the forefront of social media marketing, Philippa translates her knowledge to guide organisations on how to effectively integrate ‘social’ into their business strategy.


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=131
NZTE Event Reference | OSEA131 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Essential Skills for the In-House Trainer
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This programme will focus on developing the skills of those responsible for training within the organisation. Whether its inductions, health and safety or procedural training, this programme will enable you to deliver engaging, compelling and meaningful training that will ensure more
PROGRAMME OBJECTIVE
This programme will focus on developing the skills of those responsible for training within the organisation. Whether its inductions, health and safety or procedural training, this programme will enable you to deliver engaging, compelling and meaningful training that will ensure the training is applied back on the job!


DESIGNED FOR
◦ Business owners, manager's and supervisors
◦ Health and Safety officers, representatives and committee members
◦ Anyone responsible for, or with an interest in, training in the workplace


LEARNING OUTCOMES
◦ Build comfortable rapport with participants and get buy-in from the beginning
◦ Deliver content logically and simply in an easy-to-understand fashion
◦ Orchestrate the optimum environment for your training
◦ Engage the audience in multi-faceted, ingenious ways to facilitate learning
◦ Use and combine audio and visual aids to utilise more senses
◦ Choose creative and stimulating delivery formats for 'dry' material
◦ Plan and design seamless, multi-sensory training that will have lasting impact


LEARNING CONTENT
◦ Adult learning theory and application
◦ Planning a training session
◦ Creating a positive learning environment


DURATION - Half Day


INVESTMENT
$ 360.00 + GST for members
$ 475.00 + GST for non members

Event Reference | OSEA363 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Facebook, Twitter, Google & Workshop / NEW
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This workshop is aimed at businesses who want a greater understanding of social media tools including Facebook, Twitter and Google+. LEARNING CONTENT ◦ Business understanding of Facebook, Twitter, Google+ ◦ How to engage in this space ◦ Time commitment ◦ Discussion on more
PROGRAMME OBJECTIVE
This workshop is aimed at businesses who want a greater understanding of social media tools including Facebook, Twitter and Google+.


LEARNING CONTENT
◦ Business understanding of Facebook, Twitter, Google+
◦ How to engage in this space
◦ Time commitment
◦ Discussion on opportunities and fears if things go wrong
◦ Personalising the online space for your business
◦ What to focus on and what to forget
◦ The best way to manage this moving forward


LEARNING OUTCOMES
◦ Confidence to move forward from you current position
◦ In-depth understanding of what is possible online
◦ Improvement of business communication and relationships

Participants are asked to bring a laptop, tablet or i-pad to this workshop.


DURATION
Two hours


FACILITATOR - Jamie Roy from Wanaka
Jamie Roy returned to New Zealand at the end of 2008 after working for the social business network Ecademy in the UK.
His experience was very unique, working directly with two of the most respected individuals in the industry being Thomas and Penny Power. Since returning home Jamie’s passion has been to transfer these skills and techniques he learnt to Kiwi business owners.


INVESTMENT
$ 250.00 + GST for members
$ 375.00 + GST for non members

Event Reference | OSEA356 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Linkedin Workshop
Categories: Marketing
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This workshop will provide you with an online mindset that will help you grow your business, brand and career online. Linkedin is the 'must have' of social media sites for people in business. If you want results with your networking efforts this workshop is for you. DESIG more
PROGRAMME OBJECTIVE
This workshop will provide you with an online mindset that will help you grow your business, brand and career online.
Linkedin is the 'must have' of social media sites for people in business. If you want results with your networking efforts this workshop is for you.


DESIGNED FOR
For those who are on the business network Linkedin or thinking about joining. If you don’t understand the network or have never had any value from it, this workshop will completely change how you use it in the future.


LEARNING OUTCOMES
◦ Leverage your existing networks
◦ Attract the right people to grow your business
◦ Make Linkedin your best business referral tool


LEARNING CONTENT
◦ Generating new business on Linkedin
◦ Optimise your online profile
◦ Building trust online
◦ Personal versus business branding
◦ Online mindset to grow your business
◦ Spotting online business opportunities
◦ Effective online networking techniques
◦ Develop a strategy that works for you

Participants are asked to bring a laptop, tablet or i-pad to this workshop.


DURATION
Two hours


FACILITATOR - Jamie Roy from Wanaka
Jamie Roy returned to New Zealand at the end of 2008 after working for the social business network Ecademy in the UK.
His experience was very unique, working directly with two of the most respected individuals in the industry being Thomas and Penny Power. Since returning home Jamie’s passion has been to transfer these skills and techniques he learnt to Kiwi business owners.


INVESTMENT
$ 250.00 + GST for members
$ 375.00 + GST for non members

Event Reference OSEA332 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health and Safety Overview
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
HEALTH AND SAFETY LEGISLATION AND REGULATIONS Previously called "Health and Safety Overview" As the new health and safety legislation nears becoming law we invite you to attend two practical half-day workshops to discuss the implications for your business. These workshops are designed for d more
HEALTH AND SAFETY LEGISLATION AND REGULATIONS
Previously called "Health and Safety Overview"


As the new health and safety legislation nears becoming law we invite you to attend two practical half-day workshops to discuss the implications for your business.

These workshops are designed for directors, business owners, managers, health and safety representatives and coordinators.


WORKSHOP 1
Health and Safety Legislation and Regulations

WORKSHOP 2
Governance of Health and Safety


DURATION
Three hours


INVESTMENT (PER WORKSHOP)
$150.00 + GST for members
$195.00 + GST for non members


Website reference | http://www.osea.org.nz/seminardetails.php?seminarID=392
Event Reference | OSEA392 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Making Change Happen
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE New Zealand businesses operate in dynamic and challenging markets where they continue to look for better and smarter ways to do things. By any objective measure, the amount of change in many organisations is significant. To date, major change projects have helped some organisati more
PROGRAMME OBJECTIVE
New Zealand businesses operate in dynamic and challenging markets where they continue to look for better and smarter ways to do things. By any objective measure, the amount of change in many organisations is significant. To date, major change projects have helped some organisations adapt in a way that enables them to meet the demands of the future.

Most businesses recognise that change management matters, however, there is evidence to suggest that many change initiatives fail to meet their objectives. In this context, managers and leaders at all levels have an important role in the change management process. They need to be able to; introduce change, minimise unnecessary downtime and achieve commitment both during and after implementation.

This workshop aims to help business people
◦ Develop a greater awareness of the issues in the change management process
◦ Develop a greater understanding of the enablers to successful change
◦ Develop an eight step process that can be used as a practical toolkit to help manage change effectively.


DURATION - Half day


FACILITATOR - Liz Gordon from Dunedin
Working in the private sector for many years provided Liz with first-hand experience of organisational development and major change projects including restructuring, changing roles/responsibilities and companies merges including designing, implementing and maintaining change initiatives.
She has taught a business topics at undergraduate and post graduate level at University of Ulster, Belfast Metropolitan and University of Otago.
Liz studied at Queens University and University of Ulster, has an MSc in Human Resource Management, is a member of the Chartered Institute of Personnel and Development (UK), the Institute of Business Consultants (UK), is an Investors in People specialist (IIPUK), registered IIP specialist with IIP New Zealand and an NZIM facilitator.


INVESTMENT
$ 325.00 + GST for members
$ 450.00 + GST for non members

Event Reference OSEA388 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Leadership for Women Advanced | The Purpose Journey
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Leadership for Women Advanced - The Purpose Journey is a deep exploration into the question “What calls you?” Building on the self-awareness and confidence you gained in Leadership for Women, this programme invites you to step boldly into your intuitive wisdom. Robyn wil more
PROGRAMME OBJECTIVE
Leadership for Women Advanced - The Purpose Journey is a deep exploration into the question “What calls you?”

Building on the self-awareness and confidence you gained in Leadership for Women, this programme invites you to step boldly into your intuitive wisdom.

Robyn will lead you through various exercises to access your core, and then craft for you a “Greater Purpose Statement” or GPS for short. Your GPS, is designed to encapsulate your strengths, your potential, and the focus required for you to deliver your unique contribution to the world.


DESIGNED FOR
This programme is for anyone who has attended Leadership for Women and is ready for more! Last time we “peeled the onion” – but only to a certain point. Find out what’s at the very core - this awareness can dramatically transform your sense of purpose, power and fulfilment.

Leadership for Women Advanced is particularly relevant if you sense that you have reached a plateau in your life or work, if you are off-course, or just not quite on form.


LEARNING CONTENT
Exploring your current life strategy
◦ A fun exercise to reveal your “unconscious drivers”, and how these have been steering your decisions up until now
◦ Relating this to your autopilot- Persona, Shadow, Addiction and Terror
◦ What’s working for you, and what’s not
◦ Keys to creating a more effortless life strategy

The purpose journey
◦ Briefing: Why are we doing this, what to expect
◦ 20 minute guided visualisation
◦ Writing about your journey
◦ Sharing with a partner

Developing your Greater Purpose Statement (GPS)
◦ Facilitator works with each person, assisted by the group, to create a GPS
◦ This statement invites you to step more powerfully into your special gifts, embrace your shadow stretches, and focus on the unique contribution that you have to make to the world

Applying your greater purpose statement
◦ If you were to start living your greater purpose statement right now, what would you need to do or be differently?
◦ What possibilities are there for how your life or work might evolve?
◦ What action steps could you take right away to start living your GPS?
◦ Action planning

Helpful tools to take away
◦ A printed copy of your own GPS Statement
◦ A list of actions to start living your GPS
◦ A list of others willing to support you on your journey!
◦ Reading list


PREREQUISITES
You must have attended Leadership for Women offered by She's Motivated - a business initiative of Employers' Association, New Zealand Institute of Management (NZIM) or Brightstar Training, and facilitated by Robyn Wynne-Lewis.

Please note that you need to bring your course notes from the Leadership for Women training programme. If you don't have these, and/or feel that your Persona/Shadow/Addiction and Terror are now out of date, and/or it has been more than two years since you attended LFW, we would strongly encourage you to enrol for a one-hour coaching session with Robyn or one of her associates to update this material (additional investment $300 plus GST). This will ensure you are well prepared for LFW Advanced, and derive maximum benefit from the course.


DURATION
One day, 9.00am - 5.00pm


FACILITATOR - Robyn Wynne-Lewis from Hawkes Bay
An experienced trainer, facilitator and coach, Robyn’s approach to leadership development goes beyond tips and techniques. She engages people in the deeper exploration of what inspires them to perform, and what keeps that inspiration alive. Robyn works with individuals, teams and organisations throughout New Zealand.
Robyn’s background includes five years as a Health Service Manager, 10 years as a Hellerwork Practitioner, and three years as a secondary school teacher. Her lively, open manner is complemented by an ability to connect and work deeply with people, enabling them to reach new levels of personal discovery.


Investment
$ 750.00 + GST for members
$ 900.00 + GST for non members

Event Reference SM393 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Leadership
Categories: Business Planning, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management NZ Programme objective It’s not easy to lead individuals and teams in today’s diverse and challenging workplace. This programme is a great opportunity to examine what effective leadership behaviour looks like in successful organisations more
Offered in partnership with IMNZ
Institute of Management NZ


Programme objective
It’s not easy to lead individuals and teams in today’s diverse and challenging workplace. This programme is a great opportunity to examine what effective leadership behaviour looks like in successful organisations. We’ll share the latest knowledge, tools and techniques to help you lead successfully at a senior level.


This course is for you if
You are, or you aspire to be, in a senior management or leadership role and you want to be a more impactful and influential leader.


Your employer will benefit because
You will be equipped with the skills and knowledge to be a successful and influential leader.


Learning outcomes
- Analyse multiple perspectives on leadership relevant to different management levels within multiple organisational contexts
- Evaluate approaches to leadership relevant within diverse organisational and individual cultural contexts
- Understand the influence and range of factors including values, ethics, social responsibility and stakeholder engagement
- Apply leadership knowledge and skills to change management including transactional versus transformational leadership
- Evaluate your current leadership abilities and create your own leadership development plan.


Duration
Two days, 9.00am - 5.00pm


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members


Regional Business Partner Network event reference OSEA403
Website Reference http://www.osea.org.nz/seminardetails.php?seminarID=474 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Marketing Planning and Control
Categories: Business Planning, Marketing
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand With social media and other advertising mediums in a constant state of flux, getting your brand message out into the world requires creativity, confidence and some skillful navigation. Push the boundaries of common marketing more
Offered in partnership with IMNZ
Institute of Management, New Zealand


With social media and other advertising mediums in a constant state of flux, getting your brand message out into the world requires creativity, confidence and some skillful navigation. Push the boundaries of common marketing thinking and get the tools you need to stay ahead of the curve.


This course is for you if you are a business owner, manager or you are working in a marketing function, promoting a brand, product or service.


Your employer will benefit because you will be able to successfully contribute to marketing and promotional projects by understanding the full range of tools and mediums available to connect and engage with your required audience.


Learning outcomes
- Gain a practical understanding of marketing, public relations and sales
- Create a ‘street smart’, self-created marketing plan that will be customised and relevant to your business
- Understand a range of proven and successful marketing methodologies
- Analyse a proven method of tracking your expenditure and results
- Identify ideas on how to redefine your company personality in the marketplace
- Connect emotionally to your customers through relationship based marketing initiatives


Facilitator - Robyn Fond from Auckland
Robyn Fond is a student of life - and as a result has created powerful teams and achieved significant results in helping to create personal leadership in the sales and marketing areas.

Through her academic and practical education, she brings to us in an interesting and vibrant fashion, hard hitting and practical ideas to help all of us facilitate even further personal and business success. Her achievements include a raft of adventures such as moving to new states and countries, and she is no stranger to the challenges of demanding sales, marketing and operational environments, both for large corporates and owner-operated businesses. Her career spans these challenges, and the results speak for themselves.

Robyn also serves as a volunteer Mentor for the Auckland Chamber of Commerce Business in the Community Programme, the Institute of Management New Zealand, the SPCA, has had business publications and is in the process of writing a book.


Duration
Two days, 9.00am - 5.00pm


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members


Please note. If completing NZIM Diploma in Management (Advanced), Level 6 investment is $1,350+GST for members; $1,600+GST for non members (includes assessment).


Regional Business Partner Network event reference OSEA405
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=459 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
COACHING FOR PERFORMANCE
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECITVE This programme is all about applying a deliberate set of coaching skills that move people from where they are, to where they need to be - a better place! This is an interactive, highly engaging learning experience that will challenge existing coaching skills and arm managers more
PROGRAMME OBJECITVE
This programme is all about applying a deliberate set of coaching skills that move people from where they are, to where they need to be - a better place!

This is an interactive, highly engaging learning experience that will challenge existing coaching skills and arm managers with the tools and techniques to improve performance and productivity by effective coaching.

There are two keys to this programme
1. The introduction of a clear, straight forward and effective coaching model
2. The opportunity to get comfortable with coaching by practicing the role of coach and by being coached themselves


DESIGNED FOR
◦ Those who want to find effective ways to help their people to solve their own problems and learn from that experience
◦ For supervisors and managers who lead people and have a desire to see them grow to their full potential
◦ Management who want to focus on improving business performance


LEARNING OUTCOMES
◦ Understand the importance of coaching as a vital part of their role
◦ Identify potential coaching opportunities in a pro-active manner
◦ Describe performance issues in behavioural terms that enable coaching to focus on change and improvement
◦ Realise and communicate the benefits to the individual and the business when coaching well
◦ Learn and apply a structured coaching process that empowers their staff to grow
◦ Demonstrate effective techniques that allow for self-reflection, self-analysis and self-correction
◦ Competently and confidently hold a coaching conversation with members of their team as required

An extensive programme folder is provided for notes and forms the framework of content for this two day workshop. It comes complete with course exercises, ‘master’ documents, templates and key reference points for future use back on-the-job.


DURATION - Two days


FACILITATOR - Harry Fox
Harry Fox brings over 25 years of senior management experience, working with both national and international companies.
In New Zealand, Harry has been actively involved in the training and development field specialising in a wide range of senior management, leadership, sales and marketing based roles.
Harry’s knowledge and experience in sales and management are a real plus in his true calling – training, coaching and mentoring. He has a natural empathy and very genuine desire to help people in achieving their full potential.


INVESTMENT
$ 975.00 + GST for members
$1,350.00 + GST for non members

Event Reference OSEA413 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Trauma, Loss and Grief in the Workplace
Categories: Business Sustainability, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Managing people, performance and business continuity when employees are facing tough personal situations is a major challenge for many workplace leaders. This interactive workshop will provide participants with the knowledge, strategies and practical skills to understand and more
PROGRAMME OBJECTIVE
Managing people, performance and business continuity when employees are facing tough personal situations is a major challenge for many workplace leaders.

This interactive workshop will provide participants with the knowledge, strategies and practical skills to understand and manage the impact of trauma, loss and grief at work.

Challenging employee issues will be frankly and usefully addressed in the business context. The training is focused on lifting the participants ability to both recognise and respond to these issues proactively.


DESIGNED FOR
Designed for workplace leaders including senior executives, managers, senior team leaders, supervisors, employers, business owners, board trustees and human resource professionals who are responsible for managing and developing the health, safety and wellbeing culture of the organisation.


LEARNING OUTCOMES
◦ Better understand the nature of trauma, loss and grief and their significant impact on a business, on employees and on workplace dynamics
◦ Gain an overview of what New Zealand legislation states are the responsibilities of workplace leaders regarding the health, safety and wellbeing of their employees
◦ Gain insights and practical skills to effectively support their employees when they are facing difficult life issues, or when a traumatic workplace incident occurs, that may be impacting their performance and productivity, and their team members
◦ Gain knowledge and skills to build up both personal and work-team resilience, to strengthen their business’ performance and enhance continuity planning
◦ Learn about external support options available, should they be needed, for employees, the leadership team or stakeholders, such as customers and clients.

This one day workshop is facilitated by Madeleine Taylor, Skylight Trust and is based on the Managing trauma, loss and grief in the workplace handbook. Each participant will receive their own copy of this handbook (value $60) plus specialist handouts and take home resources.


INVESTMENT
$ 750.00 + GST for members
$ 900.00 + GST for non members

Event Reference OSEA370 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Applied Management
Categories: Business Planning, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Programme objective This programme provides a broad exploration of applied management techniques. By using simulations and the application of real-world management concepts and tools, participants will test and enhance the more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Programme objective
This programme provides a broad exploration of applied management techniques. By using simulations and the application of real-world management concepts and tools, participants will test and enhance their project management competency by addressing organisational problems where managerial analysis, decision-making and action need to be accurate, thoughtful and decisive.


This course is for you if:
You are involved in workplace projects at management level, or you want to enhance your practical management competencies.


Your employer will benefit because:
You will gain practical insight into the key areas of applied and project management, and you will be able to successfully contribute to projects, problem solving and decision making.


Learning outcomes:
◦ Identify a managerial problem in an organisation and write a project proposal for the research of possible solutions
◦ Report on research findings and the application of management concepts and tools in recommending solutions
◦ Learn how to use the report content as evidence in the application of a range of management concepts and tools
◦ Build confidence in presenting project progress and outcomes to senior management of the organisation
◦ Learning the skills to critically review the completed project process and outcomes for future application


Duration
Two days, 9.00am - 5.00pm


Facilitator - Richard Millar from Auckland
Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.
Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.
Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.
Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members

Please note. If completing NZIM Diploma in Management (Advanced), Level 6 investment is $1,350+GST for members; $1,600+GST for non members (includes assessment).


Regional Business Partner Network event reference OSEA414
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=471 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health and Safety Management
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offering in partnership with IMNZ Institute of Management, NZ Learn how to review your current health and safety plan or put a new one in place. Employers have a responsibility to protect people from harm caused by workplace hazards. All organisations - even small office enterprises - can more
Offering in partnership with IMNZ
Institute of Management, NZ


Learn how to review your current health and safety plan or put a new one in place.

Employers have a responsibility to protect people from harm caused by workplace hazards. All organisations - even small office enterprises - can have health and safety risks. These risks can cause harm to staff or customers, or even result in prosecution if neglected.


This course is for you if you
» Are responsible for health and safety as part of your role
» Are in charge of people as a manager, supervisor or team leader
» Work in human resources

Your employer will benefit because
Organisations have a legal duty to manage health and safety. Business owners, managers and supervisors all need to know how to keep people safe on their workplace.


Learning outcomes
This course will give you practical tools to implement health and safety practice in your workplace. At the completion of this course, you will be able to

- Learn about health and safety requirements for your workplace, including all legislative requirements
- Confidently design a health and safety programme or audit an existing programme
- Document processes for developing or auditing a health and safety programme
- Maintain a health and safety journal for health and safety
- Present a report to management including an evaluation of a completed health and safety project


Facilitator - Keith Robinson
Keith Robinson has been a Health and Safety Manager for 20+ years in a variety of different organisations.

Originally working in the supply chain sector, Keith has embedded sound health and safety systems in a wide variety of industries – for instance: manufacturing, distribution, hospitality, panel and paint, schools, food and even the volunteer sector.

Keith strives to embed health and safety in a pragmatic way and the majority of Keith’s time recently is helping organisations get ready for the new health and safety legislation; writing manuals, consulting, training and writing board papers.

Keith is a director of two companies that provide health and safety training, holds the National Certificate in Health and Safety Level 4 and is currently on the Auckland Committee of the NZ Institute in Safety Management for a second term.


Duration
Two days, 9.00am - 4.30pm


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members



Regional Business Partner Network event reference OSEA415
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=473 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
The FiSH! Philosophy
Categories: Managing Resources, Marketing
Service available in: Otago, Southland
Description
. AN OVERVIEW OF THE FOUR PRACTICES OF THE FiSH! PHILOSPHY - Be There, Play, Make Their Day, and Choose Your Attitude One of the world's most successful and globally renowned cultural improvement programs developed. FISH! Philosophy will help business owners, managers, team leaders, custo more
.
AN OVERVIEW OF THE FOUR PRACTICES OF THE FiSH! PHILOSPHY - Be There, Play, Make Their Day, and Choose Your Attitude


One of the world's most successful and globally renowned cultural improvement programs developed.

FISH! Philosophy will help business owners, managers, team leaders, customer service staff, or anyone who wants to implement the fish practices into their workplace.

Ideal for teams or entire organisations as they embark on their experience with the FiSH! Philosophy.

Come along and learn
◦ How the FISH! Philosophy can enhance your business
◦ The importance of a healthy work culture
◦ Communicating and connecting with others more effectively - Be There
◦ Developing innovation and creativity at work - Play
◦ Enhancing relationships and valuing others - Make Their Day
◦ Aligning behaviours with business goals and objectives - Choose Your Attitude
◦ Applying the four philosophies to your business

This programme is highly interactive with participants getting involved to understand the philosophies and turn them into practices so they can transfer these back to the workplace.


DURATION
One day, 9.00am - 4.00pm


FACILITATOR - Geoff Wake from Auckland
Geoff Wake has been helping businesses lift the performance of their people since 1996. He provides strategic advice, inspirational seminars and motivational coaching to help businesses and their people to operate at their highest and best.
Geoff has extensive management experience predominantly in the hospitality and tourism industries. He works with teams and individuals who are ready for change, ready to take things to the next level and with a desire to be the best they can be.
At the foundation of Geoff’s transformational work is Neuro-Semantics (NS). This multi-disciplinary field stems from studying successful people and organisations and how they are motivated, change, develop and grow. NS models provide teams and their leaders with greater clarity and purpose so they can operate with increased intention and focus; learning how to blow out excuses and be more resourceful and resilient to unleash their full potential.
Geoff resides in Auckland, he is a Certified Behavioural and Values Analyst, certified in the TTI TriMetrix System and is a NLP-NS Master Practitioner and Certifying Trainer through the International Society of Neuro-Semantics, Colarado, USA. Geoff is also a certified Meta-Coach in good standing with the Meta-Coach Foundation, Sydney, Australia.


INVESTMENT
$ 650.00 + GST for members
$ 790.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=419
Event Reference | OSEA419 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Effective Induction
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
This session is designed for managers, supervisors, team leaders or anyone who is responsible for the management and facilitation or induction of new employees. The session will provide an introduction for how you can develop an induction strategy for your business following best practice procedu more
This session is designed for managers, supervisors, team leaders or anyone who is responsible for the management and facilitation or induction of new employees.

The session will provide an introduction for how you can develop an induction strategy for your business following best practice procedures including
◦ Why induct new employees?
◦ What should be included in an induction?
◦ What business resources can you use?
◦ Who should be involved and getting them on board
◦ Managing the programme and accountabilities
◦ Evaluating how successful the programme is


Duration - 90 minutes


Facilitator - Kate Logan from Dunedin
Kate is an experienced Senior Human Resource Practitioner who has worked in public, private and global organisations over the last 18 years.
She has had experience in Manufacturing, Engineering, Trade & Distribution and Professional services environments.
Kate brings a pragmatic and commercial approach to her facilitation.


Investment
$ 85.00 + GST for members
$ 125.00 + GST for non members

Event Reference | OSEA 960 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Create Value from Sustainable Business Practices
Categories: Business Sustainability, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Sustainability is driving a major shift in the business landscape. This programme will provide you with the knowledge to take advantage of these emerging opportunities. DESIGNED FOR All business owners, managers and key staff. LEARNING CONTENT Learn how to create va more
PROGRAMME OBJECTIVE
Sustainability is driving a major shift in the business landscape. This programme will provide you with the knowledge to take advantage of these emerging opportunities.


DESIGNED FOR
All business owners, managers and key staff.


LEARNING CONTENT
Learn how to create value from more sustainable business practices including
◦ What does sustainability mean to you?
◦ How does sustainability relate to your business?
◦ How can your business have a more sustainable practice?
◦ What tools can you use to help create a more sustainable practice
◦ Why is a sustainable practice beneficial to you?
◦ Planning the process
◦ Important areas to focus on
◦ Preparing and writing your own Sustainability Action Plan
◦ Ten barriers and solutions to including sustainability in business and practice


LEARNING OUTCOMES
◦ More efficient practice resulting in cost savings
◦ Boosted competitiveness
◦ Motivated, educated staff
- Enhancing internal competence of organisation to include sustainability in your business
- Empowering individuals within your business to overcome structural and psychological obstacles to the inclusion of sustainability within the business
◦ Practical, measurable change
- Providing your business with the framework, tools and processes to make changes to your business practice.
- We aim to assist your business by germinating holistic, strategic thinking, creating an action plan and providing follow-up support.
◦ Marketplace goodwill and demonstrable value to customers and suppliers
- We can help your business demonstrate commitment to your customers and suppliers by identifying value in market mechanisms, such as carbon offsetting, building biodiversity, integrated reporting, etc.


DURATION
Half day


FACILITATOR - Dr Niki Bould
Niki Bould is a consultant in sustainable education and business. Sustainability is a complex term and means many things to many people; Niki is passionate about assisting others understand issues associated with sustainability and how it can effect their business.
Niki gained her PhD titled Design within Sustainability in 2012. A key focus of her research has been understanding the obstacles and opportunities for educators and businesses to incorporate more sustainable practices. She is familiar with pertinent issues in New Zealand, specifically concerning transport, food, energy, waste, and water. She has given numerous lectures and run workshops on issues of sustainability and how to integrate understanding and approaches into a wide variety of sectors: education, business and community.
She is a strong advocate for sustainability and an energetic citizen of New Zealand and has lived in Dunedin since 2002. In addition to her advocacy work with sustainability, she was an elected member of the Chalmers Community Board in Dunedin from 2007-2010.


INVESTMENT
$ 325.00 + GST for members
$ 450.00 + GST for non members


Event Reference | OSEA380 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Create Value from Energy Efficiency
Categories: Business Sustainability, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Energy management and efficiency makes good business sense. This workshop will provide you with the tools required to implement an energy management plan and identify practical opportunities for optimising energy use in your business. DESIGNED FOR All business owners, m more
PROGRAMME OBJECTIVE
Energy management and efficiency makes good business sense.

This workshop will provide you with the tools required to implement an energy management plan and identify practical opportunities for optimising energy use in your business.


DESIGNED FOR
All business owners, managers and staff responsible for energy use and plant or equipment.


LEARNING CONTENT
◦ What are the key components of an energy plan?
◦ Where do I start when tackling energy efficiency?
◦ Developing energy benchmarks for your business
◦ Better understanding your energy invoices
◦ Identifying practical opportunities to reduce energy use
◦ What are other businesses doing to motivate energy savings?
◦ Reinvesting energy savings for the next project


LEARNING OUTCOMES
◦ Understanding how energy is being used in your organisation and identifying the key places to concentrate your efforts
◦ Motivating staff to save energy
◦ Practical, measurable change
◦ Providing your business with the framework for developing an energy plan
◦ Highlighting areas for opportunity that are relevant to your business and can be followed up by staff
◦ Reporting

The practical opportunities will be customised to the audience so please indicate your sector group when enrolling, for example, hotels, food manufacturing, commercial buildings. Please feel free to bring along an energy invoice too.


DURATION
Half day


FACILITATOR - Lloyd McGinty
Lloyd is an Energy Consultant. He is also an accredited energy auditor with the Energy Management Association of New Zealand (EMANZ) and specialises in managing energy, optimising usage and analysing tariffs.
Lloyd offers assistance in tendering for competitive electricity rates for businesses, including preparing the tender, managing the process and evaluating responses.
He attended the University of Otago - graduating with a science degree in Energy Studies in 2006. Lloyd is also a board member of Te Kupeka Umaka Maori ki Araiteuru (KUMA), the Otago Southland Maori Business Network.


INVESTMENT
$ 325.00 + GST for members
$ 450.00 + GST for non members


Event Reference | OSEA429 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Time Management for Increased Productivity
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE There is only so much time in your business day. No one can control time – after all there are only 24 hours in a day, but this programme will help you improve your productivity through effective use of our time. DESIGNED FOR Ideal for business owners, leaders and managers more
PROGRAMME OBJECTIVE
There is only so much time in your business day. No one can control time – after all there are only 24 hours in a day, but this programme will help you improve your productivity through effective use of our time.


DESIGNED FOR
Ideal for business owners, leaders and managers. Or if you feel you’re too busy to attend, then you will benefit the most from the programme.


LEARNING OUTCOMES
◦ Explore a variety of techniques (including programs and apps) to help plan, organise and prioritise your time daily, weekly, monthly and annually
◦ Differentiate between important and urgent so you can focus on what really matters
◦ Identify techniques to help manage interruptions
◦ Learn why we procrastinate and how to deal with it!
◦ Manage e-mails more effectively using appropriate tools, and ensure sent e-mails are read and actioned


DURATION
Half day


FACILITATOR - Robyn Bennett from Blenheim
After 17 years secretarial experience supporting senior management, Robyn established a business that specialises in providing training in office administration. Robyn is known for her interactive and fun training style, ensuring participants are learning, and increasing their skills and knowledge.


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


Website reference | http://www.osea.org.nz/seminardetails.php?seminarID=431
Accelerate Success Event Reference | OSEA431 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Unions 101
Categories: Finance, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This is an introductory course for employers with little, if any, experience in engaging with unions or dealing with union delegates and representatives. DESIGNED FOR Employers with staff employed on individual employment agreements who are or may become members of a union more
PROGRAMME OBJECTIVE
This is an introductory course for employers with little, if any, experience in engaging with unions or dealing with union delegates and representatives.


DESIGNED FOR
Employers with staff employed on individual employment agreements who are or may become members of a union.


LEARNING OUTCOMES
◦ Understand the role of unions
◦ Have confidence to engage constructively with unions
◦ The benefits of proactive engagement with unions


DURATION - Half day


FACILITATOR - OSEA Employment Law Specialist


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members

Event Reference OSEA423 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
To Performance Manage or Discipline?
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE There is a big difference between managing poor performance and addressing misconduct. Confusion between the two can lead to conflict and be disruptive and costly to your business. This course will give you a basic understanding of the different processes and leads into our p more
PROGRAMME OBJECTIVE
There is a big difference between managing poor performance and addressing misconduct.

Confusion between the two can lead to conflict and be disruptive and costly to your business. This course will give you a basic understanding of the different processes and leads into our practical “how to” courses.


DESIGNED FOR
Employers and managers who are directly responsible for managing poor performance or addressing misconduct. Ideally, you will already have a basic understanding of employer obligations but lack experience in this area.


LEARNING OUTCOMES
◦ Understand difference between poor performance and misconduct
◦ Setting standards for performance and behaviour
◦ Monitoring performance and behaviour against standards
◦ Appreciate timely feedback to make your expectations clear
◦ Understand options and risks
◦ Discussions and paper trails
◦ Ensure procedural fairness guidelines are clear and observed at all times


DURATION - Half day


FACILITATOR - OSEA Employment Law Specialist


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members

Event Reference OSEA434 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Employee Leave
Categories: Finance, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Properly managing employee leave entitlements will help minimise risk and cost to the business and facilitate good employment relationships. DESIGNED FOR Business owners and managers who are responsible for approving and authorising leave applications, LEARNING CONTE more
PROGRAMME OBJECTIVE
Properly managing employee leave entitlements will help minimise risk and cost to the business and facilitate good employment relationships.


DESIGNED FOR
Business owners and managers who are responsible for approving and authorising leave applications,


LEARNING CONTENT
Entitlement for
◦ Annual holidays
◦ Public holidays
◦ Sick leave
◦ Bereavement leave
◦ Common pitfalls, problems and solutions


LEARNING OUTCOMES
◦ Develop leave policies and implement changes in the workplace
◦ Manage leave to minimise risk and cost
◦ Manage employee absenteeism


DURATION - Half day


FACILITATOR - OSEA Employment Law Specialist


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members

Event Reference OSEA433 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Poor Performance: The "How To"
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Performance management can be stressful for all concerned – both employer and employee. It’s essential that on-going poor performance is addressed promptly in a firm but fair way. This is a practical programme which will give you confidence to initiate the process. DESI more
PROGRAMME OBJECTIVE
Performance management can be stressful for all concerned – both employer and employee.

It’s essential that on-going poor performance is addressed promptly in a firm but fair way. This is a practical programme which will give you confidence to initiate the process.


DESIGNED FOR
Employers and managers who are directly responsible for managing poor performance. Ideally, you will already have theoretical understanding of your employer obligations, but want practical tips on the ‘how to”.


LEARNING CONTENT
◦ Performance management, in the context of addressing poor performance
◦ Performance improvement plans – what are they and when to use them
◦ When does it become a disciplinary matter?
◦ What do we mean when we use the term “warning”
◦ Tips and techniques for keeping focus on the performance issues at hand
◦ Strategies for performance improvement meetings across a range of potential situations


LEARNING OURCOMES
◦ Plan and set up performance improvement meetings
◦ Contend with challenging employees/representatives
◦ Confidence to keep on track and handle ‘curve balls’
◦ Ensure procedural fairness guidelines are clear and observed at all times


DURATION - Half day


FACILITATOR - OSEA Employment Law Specialist


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members

Event Reference OSEA422 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Employment Agreements
Categories: Finance, Managing Resources
Service available in: Otago, Southland
Description
There is no “one size fits all” when it comes to employment agreements. A must attend workshop for all business owners and managers. Come along and get an understanding of the different types of employment relationships that can exist, why employment agreements need to clearly reflect and record more
There is no “one size fits all” when it comes to employment agreements.

A must attend workshop for all business owners and managers. Come along and get an understanding of the different types of employment relationships that can exist, why employment agreements need to clearly reflect and record that relationship and the implications of not getting the paperwork right.


Facilitator - OSEA Employment Law Specialist


Duration -
1 Hour


Investment
$ 95.00 + GST for members
$ 160.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=425
Event Reference | OSEA425 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Conducting Disciplinary Meetings: The "How To"
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Conducting disciplinary meetings can be stressful for all concerned – both employer and employee. It’s essential that disciplinary meetings are conducted with a cool, calm and collected demeanour. This is a practical programme which will give you confidence to initiate and co more
PROGRAMME OBJECTIVE
Conducting disciplinary meetings can be stressful for all concerned – both employer and employee.

It’s essential that disciplinary meetings are conducted with a cool, calm and collected demeanour. This is a practical programme which will give you confidence to initiate and conduct disciplinary proceedings.


DESIGNED FOR
Employers and managers who are directly responsible for managing staff performance, discipline, issuing warnings, and ultimately, dismissal. Ideally, you will already have theoretical understanding of your employer obligations, but want practical tips on the ‘how to”.


LEARNING CONTENT
◦ Planning, procedures and how to set up for a disciplinary meeting
◦ What do we mean when we use the term “warning”
◦ Dealing with challenging employees/representatives
◦ Strategies for across a range of potential situations
◦ Tips and techniques for keeping calm and focusing on the issues at hand


LEARNING OUTCOMES
◦ Plan and set up disciplinary meetings
◦ Contend with challenging employees/representatives
◦ Confidence to keep cool and on track and handle ‘curve balls’
◦ Ensure procedural fairness guidelines are clear and observed at all times


DURATION
Half day


FACILITATOR - OSEA Employment Law Specialist


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members


Event Reference | OSEA421 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Collective Bargaining
Categories: Finance, Managing Resources
Service available in: Otago, Southland
Description
DESGINED FOR Employers and managers with limited hands-on experience in collective bargaining situations who need to know the do’s and don’ts. LEARNING OUTCOMES ◦ Understand the collective bargaining process ◦ Understand employer’s role and responsibilities ◦ Understand the role of unions more
DESGINED FOR
Employers and managers with limited hands-on experience in collective bargaining situations who need to know the do’s and don’ts.


LEARNING OUTCOMES
◦ Understand the collective bargaining process
◦ Understand employer’s role and responsibilities
◦ Understand the role of unions
◦ Know how to plan and set up the bargaining process
◦ Have the knowledge and confidence to engage constructively in collective bargaining
◦ Contend with challenging employees/representatives
◦ The benefits of proactive engagement with unions


DURATION
Half day


FACILTATOR - OSEA Employment Law Specialist


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members

Event Reference | OSEA424 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Governance Responsibilities of Health and Safety
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Now called : "Governance Responsibility for Health and Safety" Programme objective All leaders need an awareness of workplace health and safety obligations. This workshop will provide you with an introduction to the basic knowledge needed for evaluating the safety performance of your organi more
Now called : "Governance Responsibility for Health and Safety"


Programme objective
All leaders need an awareness of workplace health and safety obligations.

This workshop will provide you with an introduction to the basic knowledge needed for evaluating the safety performance of your organisation so that you can meet the due diligence requirements of the Health and Safety at Work Act 2015.


Designed for
Directors of companies, elected council and school board members, employers, managers, or anyone with health and safety responsibilities.


Learning content
- Essential health and safety concepts and their meanings in relation to due diligence
- The key health and safety duties of the Health and Safety at Work Act
- How to measure risk and safety performance
- How leadership can improve safety culture and performance
- Developing a plan to meet your due diligence duties


Facilitator - Diana Hudson
Diana has extensive governance, legal and practical experience in employment law and human resources.

Initially Diana worked in general practice undertaking mainly criminal, family and employment law. She has had many roles within Employers' Association having been an employment lawyer, Board Member and now Managing Solicitor. Having worked with Employers' Association as an employment lawyer from 1998 to 2001 she joined the Mainland Poultry Group as its Human Resources and Compliance Manager. She took the lead in collective negotiations for that company in Auckland and Dunedin and gained wide experience in the practical application of all aspects of employment law in a national setting. It was during this time that Diana became a Board Member for the Employers' Association. In 2008 she was invited to return to the Association as its Managing Solicitor.

A Chartered member of the Institute of Directors, Diana is currently a member of the Dunedin Kindergarten, Anglican Family Care and Otago Hockey Association Boards, President of YWCA and a past member of the Competenz Board, Employers’ Association Board and Otago Polytechnic Council. Diana is also an accredited LEADR mediator.


Duration
Three Hours

Investment
$ 325.00 + GST for members
$ 455.00 + GST for non members

Website reference | http://www.osea.org.nz/seminardetails.php?seminarID=396
Event Reference | OSEA396 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Innovation Acceleration Programme
Categories: Business Planning, Business Sustainability, Business Systems, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
"A healthy manufacturing sector is a must for any advanced economy with ambitions to maintain economic and social wellbeing" - Professor Goran Roos INTERESTED IN IMPROVING YOUR BUSINESS? Register to participate in this three-day intensive Innovation Acceleration Programme with internatio more
"A healthy manufacturing sector is a must for any advanced economy with ambitions to maintain economic and social wellbeing" - Professor Goran Roos


INTERESTED IN IMPROVING YOUR BUSINESS?

Register to participate in this three-day intensive Innovation Acceleration Programme with internationally renowned Professor Göran Roos.

Learn practical knowledge around the process of integrated innovation; technology based innovation, design based innovation and business model based innovation.

Achieve a better competitive position than present through the development of an enhanced business model.


INNOVATION ACCELERATION PROGRAMME

DAY ONE
◦ The future of manufacturing
◦ Introduction to productivity improvements, cost reduction and value creating and value appropriating innovation
◦ Business model innovation

DAY TWO
◦ Stakeholders, segmentation and value propositions
◦ Channels to market
◦ Resource deployment system

DAY THREE
◦ Design for competitive advantage
◦ Servitization
◦ Characteristics of successful firms


PROFESSOR GORAN ROOS
Göran Roos is one of the founders of modern intellectual capital science and a recognised world expert in this field. He is the author and co-author of numerous books and articles on Intellectual Capital, Innovation Management and Strategy.
In 2011, Göran Roos was South Australia’s Thinker in Residence on high value manufacturing and has subsequently been appointed Chair of the South Australian Advanced Manufacturing Council.
Göran has worked as a consultant in most OECD countries and has served in management positions in several European and US-based corporations, and regularly advised governments, research institutions and policy makers.
Education
• Advanced Postgraduate Diploma in Management Consultancy, Henley Management College, Henley-on-Thames, England
• Master of Business Administration, INSEAD, Fontainebleau, France
• Master of Science in Engineering Physics, Chalmers University of Technology, Goteborg, Sweden
• Major in the Swedish Army Reserve


"This program follows an internationally recognised and proven 18 step process executed against the firm’s existing business, identifying innovation opportunities at each step and culminating in a clearly articulated innovation strategy aimed at improving the firm’s business model to one with higher competitiveness and higher profitability” - Professor Goran Roos


BROUGHT TO YOU WITH THE SUPPORT OF
• CallaghanInnovation
• BusinessNZ
• Southland Manufacturers Trust

Hosted by Otago Southland Employers' with the support of Chamber of Commerce Southland and Venture Southland.


INVESTMENT
$1,350+GST for members
$1,600+GST for non members

Event Reference OSEA418 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health & Safety Legislation and Regulations
Categories: Business Planning, Governance
Service available in: Otago, Southland
Description
As the new health and safety legislation nears becoming law we invite you to attend this practical half day workshop to discuss the implications for your business. DESIGNED FOR This workshop is designed for directors, business owners, managers, health and safety representatives and coordinator more
As the new health and safety legislation nears becoming law we invite you to attend this practical half day workshop to discuss the implications for your business.


DESIGNED FOR
This workshop is designed for directors, business owners, managers, health and safety representatives and coordinators.


LEARNING CONTENT
The workshop will discuss information about the legislative changes including

◦ Outlining the new concepts of practicable steps
◦ Person conducting a business or undertaking
◦ The clarification of responsibilities for all in the workplace – Directors to the Operational Staff
◦ Management of Risk
◦ Culture change


Investment
$ 150.00 + GST for members
$ 195.00 + GST for non members

Attend both Health and Safety Legislation and Regulations - Concepts in a Changing Landscape and Governance Responsibility for Health and Safety for the special members investment of $250+GST per participant ($340+GST for non members).

Regional Business Partner Network event reference OSEA392
Website reference
http://www.osea.org.nz/seminardetails.php?seminarID=392 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Finance for Non-Financial Managers
Categories: Finance
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE To provide the knowledge and skills to better understand the key financial information in order to make confident decisions in an organisation. Historically, organisations saw finance as a specialist skill but now all key individuals and managers regardless of their role must hav more
LEARNING OBJECTIVE
To provide the knowledge and skills to better understand the key financial information in order to make confident decisions in an organisation. Historically, organisations saw finance as a specialist skill but now all key individuals and managers regardless of their role must have a solid understanding of finance in order to be successful.

WHO FOR
Anyone who plans, manages or reports on financial data and wants a broader understanding of business finance.

LEARNING OUTCOMES
After successful completion of this course, it is expected participants will have the tools and techniques to be able to appreciate:

Financial Management Cycle
Fundamentals of Planning
Need for Budgeting
Types of Expenses
Understanding and Developing a Profit and Loss Statement
Capital Expenditure & Depreciation
Understanding and Developing a Balance Sheet
Importance of Cash Management
Monitoring & Reporting
Analysis & Interpretation of Financial Accounts
LEARNING APPROACH
The course is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them in individual or small group exercises.

DURATION
One days

FACILITATOR
Richard Millar from Auckland


Duration
One day


Investment
$ 630.00 + GST for members
$ 895.00 + GST for non members

Ref: OSEA463

Website: https://www.osea.org.nz/training/business-development/finance-for-non-financial-managers/ less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Conflict
Categories: Managing Resources
Service available in: Otago, Southland
Description
Learn how to prevent and manage conflict, rather than just react to it, and try out approaches that support positive outcomes. LEARNING OBJECTIVE The way we feel about conflict drives our behaviour and has an impact on the people around us. This course will give you insight into the conflict beh more
Learn how to prevent and manage conflict, rather than just react to it, and try out approaches that support positive outcomes.

LEARNING OBJECTIVE
The way we feel about conflict drives our behaviour and has an impact on the people around us. This course will give you insight into the conflict behaviour of yourselves and others. Learn how to prevent and manage conflict, rather than just react to it, and try out approaches that support positive outcomes.

WHO FOR
• Anyone struggling with conflict issues at work, such as inter-team disputes, bullying or power plays

• Anyone wanting to learn and enhance personal skills to deal more effectively with situations involving conflict

LEARNING OUTCOMES
• Recognise when conflict is likely to occur

• Identify the differences in how conflict manifests

• Know how to prevent conflict from escalating

• Assess the best approach to use when managing conflict

• Apply effective problem solving skills

• Use win-win negotiating techniques to resolve conflict

• Develop practical interventions, frameworks, and options for dealing with people with abrasive tendencies

• Map out a personalised plan of action for each case

• Discuss coaching practices and learn how to coach your team on-the-job

EMPLOYER BENEFITS
You will build your ability to deal with disputes within your organisation focusing on positive outcomes for all parties.

DURATION
Two days, 9.00am - 4.30pm

Investment

$ 990.00 + GST for members
$ 1380.00 + GST for non members

Includes workbook, tea or coffee on arrival, morning tea, lunch and afternoon tea.

Website reference http://www.osea.org.nz/seminardetails.php?seminarID=478
Event Reference: OSEA478 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health and Safety from a Management Perspective
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Previously called "Leadership Responsibilities in Health and Safety" Organisations have a legal duty to put in place suitable arrangements to manage for health and safety. Business leaders, owners, managers and supervisors all need to know how to keep people safe. This workshop will guide y more
Previously called "Leadership Responsibilities in Health and Safety"


Organisations have a legal duty to put in place suitable arrangements to manage for health and safety. Business leaders, owners, managers and supervisors all need to know how to keep people safe.

This workshop will guide you through your legal obligations and introduce strategies to ensure your business is as healthy and as safe as possible. You'll get an understanding of the Health and Safety at Work Act and learn the importance of understanding, promoting, and implementing effective health and safety practices.


Designed for

Employers, business owners, managers, supervisors and those in human resource departments.


Learning content

What the current legislative framework requires and future expectations

Defining a PCBU, a worker, an officer and their respective duties

Communication and due diligence

“All practicable steps” and “reasonably practicable”

Hazard and risk identification and methods of control

What is effective worker engagement and consultation

How to engage your workforce for effective hazard and risk assessments

Monitoring of workplace health related issues

Measuring safety performance

Understanding the “duty of care” for principals, contractors and sub-contractors

Compliance with reporting obligations

How health and safety representatives, supervisors/teams leaders, middle managers, senior managers contribute to positive health and safety outcomes

How different management styles and behaviours influence safety culture and outcomes


Learning outcomes

Understand your role in health and safety

Know how you can contribute to improving the safety culture of the business

Understand the legislative framework of the current and new health and safety legislation

Understand the various duties and responsibilities for officers, managers, supervisors and workers

Understand how to facilitate the identification, assessment, control and review of hazards and risks

Know if your hazards and risks are being managed effectively

Manage and support a worker and contractor engagement model

Use written and verbal communication to improve safety knowledge and understanding for workers


Duration - One day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members

Website Reference - http://www.osea.org.nz/seminardetails.php?seminarID=25
Regional Business Partner Network event reference OSEA25 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Manage Your Manager
Categories: Managing Resources
Service available in: Otago, Southland
Description
Renamed: Building great working relationships with managers and extended to a full-day The fundamental approach in this workshop is for participants to develop great working relationships with their managers by viewing them as a very important customer. Managers are customers as they pay st more
Renamed: Building great working relationships with managers and extended to a full-day


The fundamental approach in this workshop is for participants to develop great working relationships with their managers by viewing them as a very important customer.

Managers are customers as they pay staff (suppliers) to work for them. When staff treat managers as customers it changes their perspective on who should take the lead in communication, giving and receiving feedback, and encourages staff to actively seek ways to assist managers achieve their goals.

The strategies taught are transferrable and will help participants build good relationships with colleagues, staff and other people within your organisation whom need to do certain tasks, but you have no formal control over.


Learning outcomes
- Understand why you don’t need formal power and authority to influence the behaviour of others
- View your managers as customers and understand what makes them customers
- Understand why you should take the lead in communication with managers
- Appreciate why you should conduct ongoing, brief customer satisfaction surveys with managers and know how to do this
- Know why job descriptions should be treated as supplier service contracts
- Appreciate the need to give managers feedback and to have strategies for ensuring that this works well
- Create excellent communication flow between your manager
- Identify what motivates and demotivates their managers
- Influence managers in ways that work well for you and your manager
- Create conditions whereby their manager gives them the freedom to use high levels of initiative and control over their work flow
- Understand the benefits of keeping their manager fully informed
- Develop strategies for dealing with difficult managers
- Be aware of the benefits that flow when staff view managers as customers and managers view staff as consultants


Learning content
- Why you do not need formal power and authority to manage/influence people
- The concept of managers as customers
- Taking the lead in communication
- Conducting customer satisfaction surveys
- Job descriptions become supplier service contracts
- Providing managers with positive feedback
- How to avoid becoming a sinking sensation in your managers stomach
- Creating an excellent communication flow between yourself and your manager
- Identifying what motivates your manager via 'interviewing by chatting'
- Strategies for influencing your manager once you know what motivates him or her
- Creating conditions whereby you control the timing and content of your work and have the freedom to use high levels of initiative
- Dealing with difficult managers
- Managers viewing staff as consultants


Facilitator - Ross Gilmour from Wellington
Ross Gilmour is a qualified and registered New Zealand psychologist.

Prior to going into private practice in 1981, Ross spent four years working in the personnel area and six and a half years as a psychologist with the Department of Justice.

In the first few years of private practice Ross provided clinical/counselling services for individuals and small groups. This included working with people who were experiencing stress and anxiety disorders, sleep problems, depression, relationship problems, etc.

Ross then moved his focus to Organisational Psychology and now spends the majority of his time conducting training seminars in the ‘people skills’ area. These include stress management, time management, team building, self-motivation, supervisory and management skills, managing change, interviewing skills, and sleep management. He also conducts programmes on how to create effective safety cultures and how to turn safe behaviours into subconscious actions. His clients include many government departments, SOEs, multi-national corporations and a range of New Zealand and international businesses both large and small. He also delivers safety training programmes to companies associated with the oil and gas industry in the United Kingdom, Europe, Asia, Middle East and Australia.


Duration
One day, 9.00am - 4.30pm


Investment
$ 750.00 + GST for members
$ 900.00 + GST for non members

For further information please visit http://www.osea.org.nz/seminardetails.php?seminarID=493
Event Reference | OSEA493 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Manage & Lead Successfully
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This course will discuss the essential skills to successfully manage and lead your team. It is designed to provide participants with the knowledge and confidence to ensure they continue on the road to successful management. DESIGNED FOR If you have recently becom more
LEARNING OBJECTIVE

This course will discuss the essential skills to successfully manage and lead your team. It is designed to provide participants with the knowledge and confidence to ensure they continue on the road to successful management.



DESIGNED FOR

If you have recently become a leader, manager, or are about to be promoted into your first management position. This is also a great programme for any leader who has had no formal training.


LEARNING OUTCOMES
- Describe the key characteristics of leadership
- Describe the differences between management and leadership
- Determine the technical and people skills needed for management
- Understand the key elements of teams
- Appreciating the value of the high performance model
- Understand your working style and the team around you
- Identify keys for providing a motivational team environment
- Describe how delegation can be used as a staff development and time management tool
- Build staff performance through coaching and feedback
- Plan and prioritise workloads
- Identify and demonstrate active listening techniques
- Demonstrate appropriate verbal and non-verbal communication skills
- Identify ways to manage conflict
- Use a problem solving process to make effective and timely decisions


DURATION
Two days


FACILITATOR - Richard Millar from Auckland


INVESTMENT
$ 975.00 + GST for members
$ 1375.00 + GST for non members


Website reference http://www.osea.org.nz/seminardetails.php?seminarID=172
Event Reference OSEA172 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Maximising Team Performance through Diversity
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Now called: "Engaging and Valuing Multicultural Perspectives in the Workplace" PROGRAMME OBJECTIVE This course will enable participants to consider how multiculturalism impacts upon their business by examining the various aspects of day-to-day life that are derived from our cultural customs – more
Now called: "Engaging and Valuing Multicultural Perspectives in the Workplace"


PROGRAMME OBJECTIVE
This course will enable participants to consider how multiculturalism impacts upon their business by examining the various aspects of day-to-day life that are derived from our cultural customs – i.e. food, clothing, festivals, language and communication styles, family patterns and aspirations.

Participants will be empowered about their culture and will develop more understanding about other cultural ways. Exploring multicultural perspectives builds competence and enhances performance in the workplace, enabling more effective communication with team members and customers, and builds greater potential in an organisation.


DESIGNED FOR
Developing active strategies that value diversity are the foundations of this interactive course. It is designed for business owners, managers, team leaders or anyone who needs to aquire new skills to understand the changing landscape and to engage with their staff and their clients.


LEARNING OUTCOMES
- Improved cultural intelligence
- Awareness of the changed demographics in New Zealand
- Awareness of the extent and range of diversity in teams or organisations and how that might impact on performance
- More comprehensive knowledge about cultures different from one’s own
- Deeper understanding about how unconscious thoughts and actions impact on performance
- The ability to identify strategies to ensure team work is more effective and affirms diversity

Our society is changing and it’s not just in Auckland! New statistics show that Southland and Otago will change too as more migrants settle here, and visit the region as tourists.

Our society is also getting older and people identify differently from the past. Whether one looks at Parliamentary representation, neighbourhood statistics, or the workforce there is no doubt that New Zealand continues to become more diverse. Therefore, there is a need for businesses to understand the different ‘ways of doing’ of their employees and clients if they wish to value the diverse talents of their teams, or establish respectful encounters and interactions with people who visit their businesses.


FACILITATOR - Robin Houlker from Auckland

Robin is passionate about maximising the diverse talents of individuals, teams and organisations, and is skilled at ensuring that diversity is valued and embraced. Robin has effective skills in working alongside organisations in a project role, with the ability to grasp key concepts and visions, and deliver successful outcomes. This is equally true when the participants come from very diverse work backgrounds and work environments. Her strengths and understanding foster partnerships, facilitate and create change, and help deliver effective leadership in organisations.

Robin is a qualified coach and mentor. She is also a creative and dynamic facilitator, engaging people from wide-ranging backgrounds to a common focus, whether from education, business or community.


INVESTMENT
$ 650.00 + GST for members
$ 790.00 + GST for non members


Website reference - www.osea.org.nz/seminardetails.php?seminarID=505
NZTE Event Reference - OSEA505 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Performance Leadership
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OJBECTIVE Performance Leadership is the natural follow-on programme from Four Quadrant Leadership. It builds on the foundations of great leadership (via Four Quadrant Leadership), with a very deliberate focus on measurement and accountability. The overriding principle that shapes this pro more
PROGRAMME OJBECTIVE
Performance Leadership is the natural follow-on programme from Four Quadrant Leadership. It builds on the foundations of great leadership (via Four Quadrant Leadership), with a very deliberate focus on measurement and accountability. The overriding principle that shapes this programme is the long held axiom, ‘what gets measured, gets done’.

This programme refocuses the role of leadership with a deliberate bias on redefined key accountabilities, communicating expectations, how those expectations will be measured, and ultimately the consequences of both compliance and or non-compliance.

It’s a hard hitting workshop that moves it’s attendees from a focus on popularity – to a focus on performance. It teaches managers how to communicate more openly and directly, confronting undesirable behaviours/performance with a confidence and authority without compromising on empathy and understanding toward the team member involved.

This programme is also designed with a heavy bias on real-world case studies, role plays and workplace scenarios that are resolved in real world time – utilizing the techniques taught throughout the two day workshop.

An extensive programme folder is provided for notes and forms the framework of content for this two day workshop. It comes complete with course exercises, ‘master’ documents, templates and key reference points for future use back on-the-job.


DESIGNED FOR
This programme is designed for middle to senior managers within the organisation who are responsible for performance improvement within their teams.

Participants attending this workshop are typically
- Highly motivated to succeed
- Keen to learn how to get more productivity out of their staff
- Keen to learn how to handle conflict and or non-compliance
- Looking for practical, useful performance measurement tools and techniques that can be applied immediately
- Positive and professional in their role as a leader of people.


LEARNING OUTCOMES
- Delegate and communicate with greater confidence and clarity
- Present role responsibilities/expectations in a manner that encourages co-operation/compliance
- Uncover what lies behind non-performance through careful observation and diagnosis
- Communicate the consequences of non-compliance – with conviction
- Learn and apply a structured performance measurement process that better equips them with the confidence and competence to effect long term performance improvement
- Demonstrate effective techniques that allow for self reflection, self analysis and self correcting
- Know where to go to seek expert advice and guidance when dealing with difficult staff who resist.


DURATION
Two days, 9.00am - 4.30pm


FACILITATOR
Harry Fox from Christchurch
Harry Fox brings over 25 years of senior management experience, working with both national and international companies.
In New Zealand, Harry has been actively involved in the training and development field specialising in a wide range of senior management, leadership, sales and marketing based roles.
Harry’s knowledge and experience in sales and management are a real plus in his true calling – training, coaching and mentoring. He has a natural empathy and very genuine desire to help people in achieving their full potential.

OR

Robin Rawson from Christchurch
Robin is an accredited Four Quadrant Leadership educator with over 20 years experience teaching, coaching and mentoring this programme. He is considered one of Australasia’s foremost educators in this specialist field and is in constant demand throughout New Zealand and Australia.
His belief in this very successful and proven leadership programme and commitment to these universal truths are evidenced in the passion, energy and authority he brings to every programme he is responsible for.
He believes that ‘everybody wants to excel' and that people need to be challenged before they will change. He has found his direct feet-on-the-ground approach central to the success he has enjoyed as a professional trainer, conference speaker and business consultant.


INVESTMENT
$ 975.00 + GST for members
$ 1350.00 + GST for non members

Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=497
NZTE Event Reference - OSEA497 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Performance Management
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Performance Management is the gritty end of the leadership spectrum. It’s that place where you have to make those tougher decisions that could result in the removal/dismissal of an employee. If despite your best efforts through positive leadership (via Four Quadrant Leadership), more
PROGRAMME OBJECTIVE
Performance Management is the gritty end of the leadership spectrum. It’s that place where you have to make those tougher decisions that could result in the removal/dismissal of an employee. If despite your best efforts through positive leadership (via Four Quadrant Leadership), targeted measurement (via Performance Leadership), and deliberate coaching (via Performance Coaching), have all failed to get the desired results expected, then it is this programme where you draw the line in the sand and follow it through with the drive and determination to genuinely help your poor performer up or out – as both options are better than ignoring or excusing unsatisfactory outcomes.

In these days of tight margins and even tighter manning levels, maximising ‘individual’ performance has become central to the continued success of any business. This programme looks at the deliberate skills and actions required to deal with poor performers in the work place – PERMANENTLY!

Key Accountabilities – Specific Performance measures – Development – Discipline – Dismissals, are all an integral part of this ‘hard hitting’ programme. This workshop is all about the disciplinary part of management. Those awkward moments in management where despite your best efforts, it now requires a formal process with clearly defined expectations and consequences.

Participants will learn how to confidently and competently take an employee through the disciplinary process with the confidence to know they are following the law, treating their staff with dignity, fairness and consideration throughout the process, and have the mental fortitude to embark on such action given the employee has simply not been able to fulfill their role responsibilities/key accountabilities to an acceptable level.

An extensive programme folder is provided for notes and forms the framework of content for this two day workshop. It comes complete with course exercises, ‘master’ documents, templates and key reference points for future use back on-the-job.


DESIGNED FOR
This programme is designed for middle to senior managers within the organisation who are responsible for holding their staff accountable.

Participants attending this workshop are typically
- Highly motivated to succeed with a low tolerance for poor performance in the workplace
- Keen to learn how to challenge their staff in a fair and legal way
- Keen to learn how to hold their staff accountable
- Looking for practical, useful performance management tools and techniques that can be applied immediately
- Positive and professional in their role as a leader of people.


LEARNING OUTCOMES
- Have a clear and precise understanding of procedural fairness
- Run an effective disciplinary meeting
- Confidently communicate in the right ways, at the right time, using the right templates throughout the process
- Confidently discern between minor and serious misconduct and how to deal with both situations
- Develop the courage to make the hard decisions where necessary
- Communicate the consequences of non-compliance – with conviction
- Explore all options available to them when a team member refuses to comply
- Develop a robust evidence trail throughout the performance process
- Know where to go to seek expert advice and guidance when dealing with difficult staff who resist.


DURATION - Two days


FACILITATOR - Robin Rawson from Christchurch
Robin is an accredited Four Quadrant Leadership educator with over 20 years experience teaching, coaching and mentoring this programme. He is considered one of Australasia’s foremost educators in this specialist field and is in constant demand throughout New Zealand and Australia.
His belief in this very successful and proven leadership programme and commitment to these universal truths are evidenced in the passion, energy and authority he brings to every programme he is responsible for.
He believes that ‘everybody wants to excel' and that people need to be challenged before they will change. He has found his direct feet-on-the-ground approach central to the success he has enjoyed as a professional trainer, conference speaker and business consultant.


INVESTMENT
$ 975.00 + GST for members
$ 1350.00 + GST for non members

Event Reference OSEA498 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Wrinkles, Gray Hair and You!
Categories: Business Sustainability, Managing Resources
Service available in: Otago, Southland
Description
We are ageing faster than we should be! Are the pressures of life (career, family, financial, community etc) affecting you? This programme will provide an informative look at easy to apply, life-style habits and daily disciplines that eliminate unnecessary distress in our life. How to make more
We are ageing faster than we should be!
Are the pressures of life (career, family, financial, community etc) affecting you?

This programme will provide an informative look at easy to apply, life-style habits and daily disciplines that eliminate unnecessary distress in our life.

How to make careful, considered and deliberate choices that will result in more happiness and health and far less wrinkles and grey hair!

Participants will learn how to confidently and competently take charge of their circumstances. Focus on what they can control and let go of what they can’t. We all need an opportunity every now and then to step back from the chaos, take a breath, and re-evaluate the journey; this is your opportunity to do just that!


DESIGNED FOR
Business owners, managers, leaders or anyone who needs an opportunity to simply step back from the chaos of business and re-focus their energies.

Participants attending this workshop are typically
- High achievers who push themselves too hard
- Workaholics who put their jobs ahead of other high values priorities in their life
- Ignoring the warning signs that something needs to change
- Not proud of who they are becoming with increasing levels of moodiness or grumpiness


LEARNING OUTCOMES
- Manage workloads with a different approach
- Proactively plan into their lives life-style habits that effect positive change
- Recognise the symptoms and respond accordingly
- Confront stressful situations more confidently and positively before they become draining
- Apply a range of ‘coping strategies’ when the pressure is on
- Work on their ‘inner dialogue’ to build mental toughness during times of adversity
- Redefine those long term goals that give you reason to keep moving forward!


FACILIATOR - Robin Rawson from Christchurch

Robin has a strong management, leadership and sales background developed in roles within Fletcher Building and Placemakers.

He is an experienced adult educator/facilitator with over 20 years experience teaching, coaching and mentoring people in the areas of advanced sales, management training, leadership, coaching and mentoring.

Robin has been an accredited Four Quadrant Leadership facilitator since 1990 and is in constant demand throughout New Zealand, Australia (and more recently South Africa) teaching these well researched and highly regarded leadership principles and practices. His belief in, and commitment to, these universal truths are evidenced in the passion, energy, and authority he brings to every programme he is responsible for.


DURATION
One day, 9.00am - 4.30pm


INVESTMENT
$ 650.00 + GST for members
$ 775.00 + GST for non members
Includes workbook, tea or coffee on arrival, morning tea, lunch and afternoon tea.


Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=496
NZTE Event Reference - OSEA496 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Using TetraMap to Maximise Sales and Service
Categories: Managing Resources, Marketing
Service available in: Otago, Southland
Description
Renamed to: Maximise Your Sales Results Using TetaMap of Behaviour PROGRAMME OBJECTIVE From individual consumer transactions to complex negotiations, understanding customer needs, motivations, and communication challenges will improve sales and service results. “Why is the customer like that” more
Renamed to: Maximise Your Sales Results Using TetaMap of Behaviour

PROGRAMME OBJECTIVE
From individual consumer transactions to complex negotiations, understanding customer needs, motivations, and communication challenges will improve sales and service results.

“Why is the customer like that” is based on the TetraMap® framework and is a comprehensive workshop that will help you differentiate the needs of customers, understand your own communication style, and plan strategies for improved communication with your customers.


DESIGNED FOR
Businesses and sales teams who work with customers and want to truly understand the nature of their customer and how they can give them a more rewarding sales experience.


LEARNING CONTENT
◦Complete the TetraMap® questionnaire
◦Practice your most effective customer approach using examples from your own business
◦Learn how personal nature can improve sales and service outcomes
◦Understand how meeting the nature of individual customer needs ensures optimum customer care.
◦Practice flexing through elemental responses to watch wins multiply
◦Explore the value added nature of your company's product/service
◦Reflect on what they have learned and how they can utilise it at work


LEARNING OUTCOMES
◦Understand your existing communication style and its impact on external/internal customers
◦Ensure products and services are targeted to customer needs
◦Structure your questions to find out what your customer really wants
◦Strategies for dealing with challenging customers
◦Improved understanding of product/service value propositions.


DURATION
4 Hours


FACILITATOR - Ashley Burdon from Invercargill
Ash, a born and bred Southlander, has worked in New Zealand’s rural sector since 1999 including 11 years of rural banking.
During this time he learnt the value of understanding his strengths, leveraging the strengths of others, and the influence of various leadership styles.
Ash is the Rural Services Manager for a leading Southland accounting and business advisory firm. He is enthusiastic and committed to helping leaders and business owners develop clarity and realise their capability, using TetraMap and coaching conversations. "I get a real thrill when I see owners' confidence grow, as they gain clarity within their business."
Ash is also an associate of Coach Approach Limited and he sees coaching as the core foundation for the successful leadership of teams and growth of people.
Ash is a Certified TetraMap facilitator. He is a Lincoln University graduate and is a member of the New Zealand Institute of Primary Industry Management (NZIPIM). His experience includes having been a director and shareholder of a Southland dairy farming operation.


INVESTMENT
$370.00 + GST for members
$500.00+GST for non members

Website Reference - www.osea.org.nz/seminardetails.php?seminarID=503
NZTE Event Reference - OSEA503 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Medical Incapacity
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Programme objective Problems with worker absenteeism? Learn to deal with long term injury and illness. In some cases, an employee is physically incapable of doing his or her job. This could apply in cases of lengthy absence, as well as where there are frequent or intermittent absences from the wor more
Programme objective
Problems with worker absenteeism? Learn to deal with long term injury and illness.
In some cases, an employee is physically incapable of doing his or her job. This could apply in cases of lengthy absence, as well as where there are frequent or intermittent absences from the workplace.
Employers are not expected to hold a job open indefinitely. There comes a point at which an employer needs to consider their options.


Designed for
This workshop offers employers and managers an understanding of their rights and responsibilities, the factors that need to be considered and when and how to start the conversation around incapacity.


Learning outcomes
- Gain the knowledge and tools to effectively take control of absenteeism.
- Learn how to find out key medical information, how to best challenge suspicious sickness claims, how to make ACC work for you and how to fairly terminate employment when waiting for improvement takes too long.


Learning content
Sick leave and medical certificates
» How sick leave works and what an employer can do
» What are the minimum standards for Medical Certificates and what can you do to get them
» Managing delay, claims of confidentiality, and claimed sudden fitness for work
» Managing claims of confidentiality and delay, and claimed sudden fitness for work

Challenging the employee - dealing with malingerers
» How to deal with suspicions the employee is not actually ill
» How to manage injury claims where you believe the injury was not caused at work
» How to manage a sick-leave ‘pattern of behaviour’
» How to deal with sickness claims while employees are on holiday.

Effectively managing ACC claims and returning to work from injury
» Defining what constitutes an accident
» Understanding ACC processes and what you need to know
» Graduating the return to work through selected/alternate duties
» Return to work - creating a successful long term outcome

Dismissal for medical injury or illness - managing a medical exit
» Getting accurate information, so you know what the future holds
» Key steps in your process – what you have to do and how you have to do it
» Legal tests and standards – how to make your decision and what is OK to decide
» Case studies, costs and payments – what usually happens and what it usually costs.


Duration
Two hours, Either 9.00am - 11.00am or 1.00pm - 3.00pm


Facilitator - OSEA Employment Law specialist

Investment
$ 240.00 + GST for members
$ 350.00 + GST for non members


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=507
Event reference: OSEA507 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Advanced Training for Health and Safety Representatives
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Revised from "Health and Safety Representative Training - Stage Three" This advanced programme will continue to build on the skills and knowledge developed in health and safety representative training. It will look more in-depth at the Health and Safety at Work Act and associated regulations, t more
Revised from "Health and Safety Representative Training - Stage Three"


This advanced programme will continue to build on the skills and knowledge developed in health and safety representative training. It will look more in-depth at the Health and Safety at Work Act and associated regulations, to maintain a safe working environment.

Content and delivery of this programme will be aligned with the most up to date requirements under the Health and Safety at Work Act and associated regulations.


Designed for

Health and safety representatives, members of a health and safety committee or any business owner, manager, leader, employee, or employer that needs an understanding of health and safety.


Learning content
Making a case for change in the workplace

Mentoring Skills

Research skills

Update on regulation and legislation

Understanding health and illness in the workplace


Duration - Two days


Facilitator - Employers' Association Health and Safety Consultant


Your next learning step
» National Certificate in Occupational Health and Safety (Workplace Safety), Level 3


Investment
$ 620.00 + GST for members
$ 730.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=518
Event reference: OSEA518 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Applying Due Diligence - Workplace Leadership
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Effective management of health and safety is essential to the success and growth and profitability of a business. It protects all of the business's most valuable assets: employees, property, equipment, production capability, financial strength and reputation. All PCUB's have a primary duty of ca more
Effective management of health and safety is essential to the success and growth and profitability of a business. It protects all of the business's most valuable assets: employees, property, equipment, production capability, financial strength and reputation.

All PCUB's have a primary duty of care in relation to the health and safety of workers and others affected by the work carried out by the PCBU. An officer must exercise due diligence to ensure that the PCBU is meeting its health and safety obligations.

This workshop will provide you with the basic knowledge needed to evaluate the safety performance of your organisation and will enable you to meet the due diligence requirements of the Health and Safety at Work Act.


Designed for
Supervisors, managers, business leaders and executives, as well as anyone working in a health and safety or human resource support role.


Learning content

The changing legislative landscape: new laws, new language - who is a PCBU, officer and worker

Duties and responsibilities of the Health and Safety at Work Act: PCBU primary duties of care and specific duties, officer due diligence duties

Principles of a health and safety management system including: leadership, risk and hazard management, incident reporting and investigation, worker engagement and participation, contractor management

Examples of how to meet and discharge the due diligence duties of an officer

How to measure and report on safety performance for critical risks

How to develop a due diligence plan for each officer

A sample due diligence delivery model


Learning outcomes

Essential health and safety concepts and their meanings in relation to due diligence

The key health and safety duties of the Health and Safety at Work Act

The core elements of a health and safety system

Describe, identify and assess risks and hazard

How risks and hazards are managed


Duration - Half day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 290.00 + GST for members
$ 375.00 + GST for non members

Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=514
Event reference - OSEA514 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Building on Health and Safety Representatives Training
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Revised from "Health and Safety Representative Training - Stage Two" This programme will build on the skills and knowledge developed in health and safety representative training (Health and Safety Representative Training - Initial / Stage One) and look more in-depth at the Health and Safety at more
Revised from "Health and Safety Representative Training - Stage Two"


This programme will build on the skills and knowledge developed in health and safety representative training (Health and Safety Representative Training - Initial / Stage One) and look more in-depth at the Health and Safety at Work Act and associated regulations, to maintain a safe working environment.

Content and delivery of this programme will be aligned with the most up to date requirements under the Health and Safety at Work Act and associated regulations.


Designed for

Health and safety representatives, members of a health and safety committee or any business owner, manager, leader, employee, or employer that needs an understanding of health and safety.


Learning content

Discussion on the regulations and their impact

Expand on the role of the health and safety representative

Successfully implement health and safety in your organisation

Understanding specific hazard and risk management

Finding information for risk management

Undertake investigations into near hits and incidents


Duration - Two days


Facilitator - Employers' Association Health and Safety Consultant


Your next learning step
» Advanced Training for Health and Safety Representatives


Investment
$ 620.00 + GST for members
$ 730.00 + GST for non members

Website Reference - http://www.osea.org.nz/seminardetails.php?seminarID=517
Event Reference - OSEA517 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health and Wellbeing in the Workplace
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
As health is a major part of the Health and Safety at Work Act it is very important that businesses look at the health risks and hazards within their business. Designed for Business owners, managers and supervisors. Learning content This workshop will allow participants to start lookin more
As health is a major part of the Health and Safety at Work Act it is very important that businesses look at the health risks and hazards within their business.


Designed for
Business owners, managers and supervisors.


Learning content

This workshop will allow participants to start looking at some of the issues within their workplaces including

Health related hazards

Health monitoring

Reporting, results, privacy and confidentiality

Developing a wellness program

Capacity to work managing aging and ill health effectively in the workplace


Duration - Half day


Facilitator - Employers' Association Health and Safety Consultant and Employment Law specialist


Investment
$ 290.00 + GST for members
$ 375.00 + GST for non members

Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=516
Event Reference - OSEA516 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Maintaining a Workplace Culture of Safety and Health
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
When we talk about health and safety culture, we are talking about 'how we do things around here' and how this impacts on the safety of people in the workplace. If your overall culture promotes fairness, two-way communication, openness, honesty, and personal responsibility, it will encourage these v more
When we talk about health and safety culture, we are talking about 'how we do things around here' and how this impacts on the safety of people in the workplace. If your overall culture promotes fairness, two-way communication, openness, honesty, and personal responsibility, it will encourage these values in a health and safety context.

Safety cultures lead to clearer decision-making when managing risks, this ultimately leads to fewer injuries and fatalities in the workplace. In this workshop, you will be able to explore ways to create and maintain a safer workplace and learn key responsibilities that leaders have in shaping the overall culture of organisations.


Designed for
Business owners, business leaders, managers, supervisors, or executives working in a business development or business planning role. Those working in health and safety or human resource support roles would also benefit from attending.


Learning content

Is having a safety culture worth the effort?

What are the critical foundations required to foster a safety culture?

How diversity, contractors and stakeholders can influence safety culture

Setting the standard for others to follow - safety systems and procedures

Are supervisors and team leaders the critical link to improving safety culture?

How effective worker engagement and consultation build trust and respect

Communication - is everyone getting the message

How goals, objectives and incentives can affect safety culture

Teamwork - working together and looking after each other

Continuous improvement and measuring success

How safety leadership and management styles directly influence safety culture

How to avoid the blame and shame game when undertaking inspections, audits and incidents


Learning outcomes

Understand how you can contribute to foster a positive safety culture

Determine if you have a culture that contributes to positive health and safety management practice

Be able to engage others in your health and safety vision and be able to document individual responsibilities at all levels of the business

Develop safety goals and objectives that are meaningful and measureable

Be more confident that worker inductions and general staff communications align with the organisations intention to promote a safe workplace

Use a worker engagement model to improve safety culture

Use written and verbal communication to improve safety knowledge and understanding for workers


Duration - Half day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 290.00 + GST for members
$ 375.00 + GST for non members

Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=515
Event reference - OSEA515 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
PCBU/Contractor Safety Management
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Price Update to reflect full 1 day course. Previously called "Contractor Management / Managing Contractors" Contractor safety is becoming a significant issue for many workplaces. For individuals, this means working in places that are controlled, not by an employer, but by a business to w more
Price Update to reflect full 1 day course.

Previously called "Contractor Management / Managing Contractors"


Contractor safety is becoming a significant issue for many workplaces.

For individuals, this means working in places that are controlled, not by an employer, but by a business to which they are contracted. PCBU's have to think broadly about who is working in their business - including their contractors. Under the Health and Safety at Work Act where there is overlapping health and safety duties each PCBU has a duty to consult and co-operate with the other PCBU' to ensure health and safety matters are managed.


Designed for

If you are responsible for engaging or managing contractors, or your business is considering contracting staff as a future business option, you will benefit from attending this workshop.

It is designed for business owners, general managers, human resource managers, procurement managers, project/contract managers, engineering managers and maintenance managers. Property managers, franchisors and health and safety professionals will also benefit from attending.


Learning content

The different duties of the various parties in a contract chain

How to manage the risks of various contractor types

How to document, implement, manage and review a contractor risk management framework

Migrating existing contractors to the new Health and Safety at Work Act


Learning outcomes

Understand key components of health and safety legislation and how it relates to contractor management

Explain health and safety obligations that PCBU's have to contractors

Outline the considerations in procuring, selecting, engaging and managing contractors

Prepare a contract with health and safety considerations

Conduct health and safety performance assessments on contractors

Assess a contractor's safety record

Prepare/audit contractor health and safety documentation

Assess a contractors health and safety management plan


Duration - One day


Facilitators - Employers' Association Health and Safety Consultant


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members

Website reference: https://www.osea.org.nz/training/health-and-safety/contractor-safety-management/

Event reference: OSEA68 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Worker Participation for Managers and Workers
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
The new regulation for worker participation requires workplaces to have a process to allow all to participate in health and safety. This workshop is an opportunity to discuss and plan the development of your participation programme, and is ideally suited for business owners, managers or those on more
The new regulation for worker participation requires workplaces to have a process to allow all to participate in health and safety.

This workshop is an opportunity to discuss and plan the development of your participation programme, and is ideally suited for business owners, managers or those on health and safety committees.


Learning content

What the regulation requires

Discuss how health and safety will be communicated across the business

Ideas for getting everyone involved

What this means for managers

What it means for workers

How to work together to agree elements of the regulation

What is a representative

Running an effective committee


Duration - One day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=520
Event reference: OSEA520 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Worker Participation for Senior Managers
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
The new regulation for worker participation requires workplaces to have a process to allow all to participate in health and safety. It is important to understand this regulation and its implications from a senior management perspective. Learning content What the regulation requires Di more
The new regulation for worker participation requires workplaces to have a process to allow all to participate in health and safety.

It is important to understand this regulation and its implications from a senior management perspective.


Learning content

What the regulation requires

Discuss how health and safety will be communicated across the business

How do you construct an effective programme

What this means for senior managers


Duration - Half day


Facilitator - Employers' Association Health and Safety Consultant


Investment
$ 290.00 + GST for members
$ 375.00 + GST for non members

Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=519
Event reference - OSEA519 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Employee Performance
Categories: Managing Resources
Service available in: Otago, Southland
Description
Designed for Managers, supervisors and team leaders who are responsible for the management of employee performance. Learning outcomes ◦ Understanding your responsibilities ◦ Understanding the link to organisational performance ◦ How to establish clear roles and responsibilities ◦ H more
Designed for
Managers, supervisors and team leaders who are responsible for the management of employee performance.


Learning outcomes
◦ Understanding your responsibilities
◦ Understanding the link to organisational
performance
◦ How to establish clear roles and responsibilities
◦ How to set expectations – tasks and behaviours
◦ How to give and receive effective feedback
◦ How to set effective key performance indicators
(KPI’s)


Learning content
◦ What is performance management?
◦ Key principles of performance management
◦ The importance of the daily management of performance
◦ Basic principles and tools
◦ Accountabilities
◦ Developing a performance review system
◦ Coaching process
◦ When does a performance issue become a formal disciplinary issue?


Duration
One day, 9.00am - 4.00pm


Facilitator - Kate Logan from Dunedin
Kate is an experienced Senior Human Resource Practitioner who has worked in public, private and global organisations over the last 18 years.
She has had experience in Manufacturing, Engineering, Trade & Distribution and Professional services environments.
Kate brings a pragmatic and commercial approach to her facilitation.


Investment
$ 600.00 + GST for members
$ 725.00 +GST for non members


Website reference -
www.osea.org.nz/seminardetails.php?seminarID=119
NZTE Event Reference - OSEA119 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
National Certificate in Occupational Health and Safety (Workplace Safety), Level 3
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with EMA Employers' and Manufacturers' Association Deliver best-practice advice on occupational health and safety to keep people safe. This programme of study will give you frameworks and best practice across many areas of occupational health and safety so that you o more
Offered in partnership with EMA
Employers' and Manufacturers' Association


Deliver best-practice advice on occupational health and safety to keep people safe.

This programme of study will give you frameworks and best practice across many areas of occupational health and safety so that you offer a structured, professional approach to operating in your chosen field.

This thorough programme consists of four two-day courses when you will be given an overview of OHS guidelines enabling you to identify and manage hazards in the workplace. You’ll be taught how to analyse the safety of various roles in the organisation, and learn how to prevent workplace discomfort, pain and injury.

The additional skills and knowledge you gain from this programme will set you up as a sound role model, capable of providing careful and considered advice to managers and colleagues in your organisation.


Designed for
If you want to gain recognition for your capabilities in workplace health and safety, this programme will provide you with a well-recognised qualification for future career growth.

It is also suited to anyone who has workplace safety responsibility for staff and contractors, or for those looking to develop a career as an occupational health and safety practitioner.


Learning content

The requirements of the health and safety legislation

Management of drug and/or alcohol-related problems in the workplace

Hazard identification and risk assessment procedures in the workplace

Management of contractors

Job safety analysis

Prevention and management of discomfort, pain and injury

Prevention and management of back injury

Hearing conservation in the workplace


Learning outcomes

Provide leadership and be an example to others in health and safety

Provide informational support for others on health and safety matters, including drugs and/or alcohol

Manage contractors

Undertake job safety analysis

Identify and manage hazards


Duration - Eight days


Uni​t standards
​497 - Demonstrate knowledge of workplace health and safety requirements​
17593​ - Apply safe work practices in the workplace​
​19521 - Explain the requirements of the Health and Safety in Employment (HSE) Act 1992​
​22316 - Demonstrate knowledge of drug and or alcohol use in the workplace​
22317​ - Demonstrate knowledge of drug hazard management in the workplace​
17595​ - Explain health and safety management requirements for contractors working on site​
17602​ - Apply hazard identification an risk​ assessment procedures in the workplace​
​19522 - Undertake job safety analysis​ ​
​17591 - Demonstrate knowledge of the prevention and management of Discomfort, Pain and Injury (DPI) in the workplace​ ​
17592​ - Identify the causes of back injury and methods to prevent back injuries in the workplace​
​17594 - Demonstrate knowledge of hearing conservation in the workplace​


Investment
$ 2600.00 + GST for members
$ 3100.00 + GST for non members

Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=521
Event Reference - OSEA521 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Trading Laws: Getting it Right!
Categories: Business Planning, Business Systems, Finance, Managing Resources, Marketing
Service available in: Otago, Southland
Description
Programme objective Keeping your business within the law. Designed for Your business needs to make sure it is fully compliant with cosnumer and trading laws. This workshop is designed for business owners, managers; and sales, marketing and customer service teams. Learning content - more
Programme objective
Keeping your business within the law.


Designed for
Your business needs to make sure it is fully compliant with cosnumer and trading laws.
This workshop is designed for business owners, managers; and sales, marketing and customer service teams.


Learning content
- Fair Trading Act
- The Consumer Guarantees Act
- Commerce Act


Duration - Half day, Either 9.00am - 12.00pm or 1.00pm - 4.00pm


Facilitator - OSEA Employment Law Specialist


Investment
$ 300.00 + GST for members
$ 425.00 + GST for non members


Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=491
Event reference - OSEA491 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Mental Illness in the Workplace: Tools for Managers and Supervisors
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE A healthy workplace involves all employees being fit for work both physically and psychologically, and an employer taking reasonable steps to manage employee health. When it comes to mental health and mental illness these involve some unique but very manageable challenges to ens more
PROGRAMME OBJECTIVE
A healthy workplace involves all employees being fit for work both physically and psychologically, and an employer taking reasonable steps to manage employee health. When it comes to mental health and mental illness these involve some unique but very manageable challenges to ensure prevention, appropriate management, rehabilitation, and health maintenance responsibilities.


DESGINED FOR
All employers including business owners and managers and supervisors.

LEARNING OUTCOMES

Provide you with a practical insight into mental illness (wellness) in the modern workplace, it’s prevalence and impact on performance, communication, employee health and supervisor responsibilities.


LEARNING CONTENT
- What is mental illness and where does it fit with mental wellness?
- What are my responsibilities as an employer?
- If I can’t see it and I don’t understand it, how do I manage it?
- The role of external health professionals in identification, supporting staff and return to work and guidance
- Legal responsibilities
- Case study analysis


DURATION
Four hours

FACILITATOR - Jonathan Black from Christchurch
Jonathan has experience consulting to both public service and private industry across a broad range of industries including health, aviation, retail, manufacturing, local and central government, financial services, education, and hospitality. He also spent over eight years as a psychologist with the New Zealand Police and is a qualified police negotiator.
His expertise has been sought in the United Kingdom, Canada, Australia, and Hong Kong, in addition to advice delivered throughout New Zealand.
Jonathan’s professional portfolio includes considerable experience in conflict management, investigation processes, risk assessment, interpersonal communication, job stress, expert evidence, occupational health systems, training, public speaking, leadership and research.
He has managed staff in the past, lead project teams, and served as a senior HR advisor in a large corporate.
As a qualified organisational psychologist he brings valuable experience to clients as a behavioural scientist, respected expert speaker, and published author of Knee Deep in the Swamp: Understanding and managing conflict at work (2009). He brings experience in management and leadership that adds valuable practical knowledge and understanding of real and common human resource and workplace problems.


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


NZTE Event Reference: OSEA532
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=532 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Critical Thinking and Decision Making - Thinking Fast Could be Slowing you Down!
Categories: Business Planning, Business Systems, Finance, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Thinking 'Fast' may be slowing you down and it's unlikely you even realise it. That's because most people don't stop to think about their thinking. Critical thinkers, on the other hand, understand the difference between fast and slow thinking and know when to apply which system. more
PROGRAMME OBJECTIVE
Thinking 'Fast' may be slowing you down and it's unlikely you even realise it. That's because most people don't stop to think about their thinking. Critical thinkers, on the other hand, understand the difference between fast and slow thinking and know when to apply which system.

This is just one essential element to thinking rationally and logically. Developed by Daniel Kahneman, it makes up part of our Critical Thinking and Decision Making workshop which helps people understand thinking errors and how to overcome these for better decision making and analysis.


DESIGNED FOR
Poor thinking strategies can lead to the poor decisions; this may adversely affect your organisation’s performance and be extremely costly. This workshop is designed for business owners, managers, team leaders or anyone who would like to know how to overcome thinking errors and apply higher quality thinking and make more productive decision-making at work.


LEARNING OUTCOMES
- Understand why you, your team and organisation need to improve the quality of your thinking
- Recognise flawed thinking when you witness it
- Distinguish between scepticism and cynicism
- Apply the techniques of The Thinker’s Toolbox
- Utilise Socratic thinking techniques
- Test information for accuracy and relevance
- Make important decisions, evaluate and analyse information more effectively
- Lead teams and individuals towards making higher quality decisions


LEARNING CONTENT
This workshop will provide you with the framework to think more clearly and improve your decision-making skills including
- The definition of critical thinking and why utilise it
- Our error prone brain
- The Thinking Toolbox
- Thinkers’ Maturity Staircase
- Recognising 21 thinking errors
- Socratic questioning skills
- The elements and structure for reasoning
- The six core cognitive skills

This workshop is also a valuable in-house training solution. Contact us for a training proposal.


FACILITATOR - Geoff Wake from Auckland


INVESTMENT
$ 650.00 + GST for members
$ 790.00 + GST for non members


NZTE Reference: OSEA541
Website Reference: http://www.osea.org.nz/seminardetails.php?seminarID=541 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Four Quadrant Leadership Refresher
Categories: Business Systems, Governance, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE True leadership requires constant self-reflection and continual refinement; this one-day Four Quadrant Leadership Refresher programme has been designed to further assist in that process. The programme provides an opportunity for all past participant’s to re-evaluate, re-educa more
PROGRAMME OBJECTIVE
True leadership requires constant self-reflection and continual refinement; this one-day Four Quadrant Leadership Refresher programme has been designed to further assist in that process.

The programme provides an opportunity for all past participant’s to re-evaluate, re-educate, and re-immerse themselves in the important skills and techniques of Four Quadrant Leadership.


DESIGNED FOR
This programme is designed for people who have already completed the Four Quadrant Leadership and who are wanting to refocus on getting the best out of their teams using proven leadership tools and techniques to effect positive change in the work place.


LEARNING CONTENT
- A Four Quadrant Leadership refresher of the core models and competencies of true leadership
- Revisiting the ‘Quadrants’ – what they mean, how they work, and when to apply them in our daily practices
- Effective communication and delegation based on the accurate assessment of your colleagues job efficiency levels
- The ‘Energies Dimension’ – its impact on you, your team and the bottom line
- The ‘Empathy Triangle’ – our ability to demonstrate love, power and truth when leading our teams
- Establishing credibility and respect as a leader through – ethos, pathos, and logos
- Re-defining ‘Job Efficiency’- constructive energies and productive skills
- Courageous conversations – with real life scenarios
- Personal action plans to keep it real

Participants can expect an informal, highly interactive learning process using a healthy combination of key presentations and active group participation. An extensive and informative workbook is provided for notes and forms the framework of content for the day. It comes complete with course exercises; scenario’s and key reference points for future use back on-the-job.


DURATION
One day, 9.00pm - 4.30pm


FACILITATOR - Robin Rawson from Christchurch
Robin is an accredited 4QL educator with over 20 years experience teaching, coaching and mentoring this programme. He is considered one of Australasia’s foremost educators in this specialist field and is in constant demand throughout New Zealand and Australia.
His belief in this very successful and proven leadership programme and commitment to these universal truths are evidenced in the passion, energy and authority he brings to every programme he is responsible for.
He believes that ‘everybody wants to excel' and that people need to be challenged before they will change. He has found his direct feet-on-the-ground approach central to the success he has enjoyed as a professional trainer, conference speaker and business consultant.


INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=556
NZTE Event Reference: OSEA556 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Governance 101
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE This workshop will provide an overview of the fundamental roles and responsibilities of a board and individual directors. It will look at board relationships, processes, decision making and the key elements of the operations of the board, including the new liability for healt more
PROGRAMME OBJECTIVE
This workshop will provide an overview of the fundamental roles and responsibilities of a board and individual directors.

It will look at board relationships, processes, decision making and the key elements of the operations of the board, including the new liability for health and safety under the Health & Safety at Work Act 2015.


DESIGNED FOR
Directors of companies, particularly new or inexperienced directors and senior executives who want to interact with their board more effectively.


LEARNING CONTENT
Governance, legal and regulatory framework essentials

Role of the board, culture and ethics, board composition

Board protocols, meetings and papers

The key health and safety duties of Directors in the Health and Safety at Work Act


DURATION - Half day


FACILITATOR - Diana Hudson
Diana has extensive legal and practical experience in employment law and human resources. Initially Diana worked in general practice undertaking mainly criminal, family and employment law. She has had many roles within Employers' Association having been an employment lawyer, Board Member and now Managing Solicitor. Having worked with Employers' Association as an employment lawyer from 1998 to 2001 she joined the Mainland Poultry Group as its Human Resources and Compliance Manager. She took the lead in collective negotiations for that company in Auckland and Dunedin and gained wide experience in the practical application of all aspects of employment law in a national setting. It was during this time that Diana became a Board Member for the Employers' Association. In 2008 she was invited to return to the Association as its Managing Solicitor.

A Chartered member of the Institute of Directors, Diana is currently a member of the Dunedin Kindergarten, Anglican Family Care and Otago Hockey Association Boards, President of YWCA and a past member of the Competenz Board, Employers’ Association Board and Otago Polytechnic Council. Diana is also an accredited LEADR mediator.


INVESTMENT
$ 325.00 + GST for members
$ 455.00 + GST for non members


NZTE Event reference : OSEA557
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=557 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Accounting for non-accountants, the fundamentals
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Understanding your Profit & Loss and Balance Sheet. LEARNING OBJECTIVE This practical workshop will improve your financial understanding of Profit and Loss Statements and Balance Sheets, and the common classifications within them. LEARNING OUTCOMES ◦ Understand the key groupings for more
Understanding your Profit & Loss and Balance Sheet.


LEARNING OBJECTIVE

This practical workshop will improve your financial understanding of Profit and Loss Statements and Balance Sheets, and the common classifications within them.


LEARNING OUTCOMES

◦ Understand the key groupings for your expenses, assets and liabilities

◦ Understand the jargon used by accountants

◦ Be able to read your own financial statements


LEARNING CONTENT

◦ What double entry accounting means

◦ The key elements of a Profit and Loss Statement

◦ The important features of a Balance Sheet

◦ The purpose of depreciation


FACILITATOR - Geof Franks from Christchurch

A Chartered Accountant, Geof Franks specialises in training on a variety of practical accounting and business subjects.

He also teaches the accounting course for the Massey University Executive MBA, and for six years chaired the examinations panel for the Professional Accounting School of the New Zealand Institute of Chartered Accountants.

Geoff's approach is hands-on and practical, and in simple terms he will demystify previously difficult accounting and business concepts.


DURATION
Half day (three hours)

INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


Event Reference: OSEA563
http://www.osea.org.nz/seminardetails.php?seminarID=563 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Practical business planning
Categories: Business Planning, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE How to write a Business Plan that works Research indicates that forward planning significantly increases the chances of success for a small business. Preparing a business plan keeps your feet on the ground by providing a realistic view of the future, helps you determine what c more
PROGRAMME OBJECTIVE
How to write a Business Plan that works
Research indicates that forward planning significantly increases the chances of success for a small business.
Preparing a business plan keeps your feet on the ground by providing a realistic view of the future, helps you determine what capital and borrowing will be required, and provides a set of goals to measure actual performance against. It is also a document that business owners can provide to banks and investors.


LEARNING CONTENT
- Working out your competitive advantage
- How to prepare information about your business and the industry you're in
- The important sections of a business plan, and the key questions you should ask yourself
- An analysis of future trends and changes predicted for New Zealand
- How to prepare relevant financial forecasts
- Business planning software and other useful resources.

Participants will be provided with a planning template and will leave the workshop with their business plan partially completed. No prior business planning or financial knowledge is necessary.


Faciltiator - Geof Franks from Christchurch
A Chartered Accountant, Geof Franks specialises in training on a variety of practical accounting and business subjects.
Geoff's approach is hands-on and practical, and in simple terms he will demystify previously difficult accounting and business concepts.


Duration - Half day, Either 9.00am - 12.00pm or 12.30pm - 3.30pm


Investment
$ 360.00 + GST for members
$ 475.00 + GST for non members


Event reference: OSEA564
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=564 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Media and Public Relations
Categories: Business Planning, Marketing
Service available in: Otago, Southland
Description
PROGRAMME OBJECITVE Learn how to generate a positive media profile DESIGNED FOR Business owners, managers, event managers, or anyone responsible for marketing or public relations who need to understand and work with the news media. LEARNING CONTENT - About the media - the mainstream m more
PROGRAMME OBJECITVE
Learn how to generate a positive media profile


DESIGNED FOR
Business owners, managers, event managers, or anyone responsible for marketing or public relations who need to understand and work with the news media.


LEARNING CONTENT
- About the media - the mainstream media, fringe media, how they work and how they are changing
- How to build relationships with media organisations - including responding to requests
- What is news and how are news decisions made? News values - relevance, topicality etc
- How to ensure your information is newsworthy to maximise pick-up/impact - including how to use different platforms (social media)
- Preparing and distributing a media release, including a practical exercise


Facilitators - Phil & Sarah McCarthy from Invercargill
We love the idea of helping businesses and organisations tell their stories, allowing them to better engage with people and get their stories out there.
We have both worked in Southland for many years and as journalists have helped people tell their stories. We’ve taught journalism, worked in communications with many businesses and organisations, and helped to create a vibrant arts community.
Our skills in research, writing, public relations and our ability to introduce clients to fresh and innovative ideas are ideally suited to a time when industries are constantly looking at how and why they do what they do.


Duration -
Three Hours

Investment
$ 370.00 + GST for members
$ 500.00 + GST for non members


Event reference: OSEA566
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=566 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Winning hearts and minds for safety
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
NEW The implementation of the Health and Safety at Work Act 2015 has understandably resulted in leaders placing a strong focus on ensuring that the legislation is complied with, especially the record keeping required to show that the organisation is complaint. Unfortunately, this can easily cre more
NEW


The implementation of the Health and Safety at Work Act 2015 has understandably resulted in leaders placing a strong focus on ensuring that the legislation is complied with, especially the record keeping required to show that the organisation is complaint. Unfortunately, this can easily create a situation where staff can end up believing that leaders are primarily interested in legal compliance as opposed to genuine safety.

This workshop outlines some straight forward strategies and skills leaders can apply in conjunction with actions they take to ensure the legal requirements are met. The techniques taught will win people’s hearts and minds for safety and avoid a situation where staff become cynical and negative about safety.

All of the skills taught are based on proven psychological principles and examples will be given on how the can be applied at work generally and in peoples private life.


DESIGNED FOR
Business owners, manager, leaders and team leaders who are repsonsible for health and safety within their workplaces


LEARNING OUTCOMES
- Have an overview of four key processes for influencing their own and other people’s behaviour
- Be aware of the impact of questions managers ask and be able to use this knowledge to successfully influence the organisation’s safety culture
- Understand the highly predictable outcomes of positive feedback, negative feedback and no feedback
- Know how to give warnings without creating problem images
- Understand why messages to yourself and others are to be worded as “fact” as opposed to “future” messages
- Understand why it is essential that safety messages state solutions as fact
- Know how to apply Solution Thinking principles to change safety cultures
- Know how to develop safe subconscious actions in themselves and others
- Be able to apply a Planning by Working Backwards technique to resolve conflicts and to assist teams develop their own strategies for creating a safe, productive, and high quality organisational culture
- Understand the ‘pairing’ process by which physical and emotional responses can become linked to people, tasks, locations, etc
- Knowing why ‘paired responses’ outweigh logic
- Understand the concept of indirect criticisms and compliments
- Know how to avoid alienating people via indirect criticisms when leading organisational change, particularly safety change


LEARNING CONTENT
- An overview of the four key processes for influencing your own and other peoples behaviour
- The impact of questions that leaders ask
- The highly predictable outcomes of no feedback
- Solution versus problem messages
- Establishing safe subconscious habits
- Fact versus future messages
- Giving warnings without creating problem images
- The concept and advantages of planning backwards
- Facilitating a planning backwards session
- Understanding the ‘pairing’ process
- Indirect criticisms and compliments
- Strategies for minimising indirect criticisms


FACILITATOR - Ross Gilmour from Wellington
Ross Gilmour is a qualified and registered New Zealand psychologist.

Prior to going into private practice in 1981, Ross spent four years working in the personnel area and six and a half years as a psychologist with the Department of Justice.

In the first few years of private practice Ross provided clinical/counselling services for individuals and small groups. This included working with people who were experiencing stress and anxiety disorders, sleep problems, depression, relationship problems, etc.

Ross then moved his focus to Organisational Psychology and now spends the majority of his time conducting training seminars in the ‘people skills’ area. These include stress management, time management, team building, self-motivation, supervisory and management skills, managing change, interviewing skills, and sleep management. He also conducts programmes on how to create effective safety cultures and how to turn safe behaviours into subconscious actions. His clients include many government departments, SOEs, multi-national corporations and a range of New Zealand and international businesses both large and small. He also delivers safety training programmes to companies associated with the oil and gas industry in the United Kingdom, Europe, Asia, Middle East and Australia.


DURATION
One day, 9.00am - 4.30pm


INVESTMENT
$ 750.00 + GST for members
$ 900.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=558
Event Reference: OSEA558 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Difficult and Disruptive People
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Stay in control and deal with their behaviour Every manager will have to deal with difficult workplace behaviour at some point. It takes strong management to get back in control before disruptive behaviour takes its toll on productivity across your team or organisation. I more
PROGRAMME OBJECTIVE
Stay in control and deal with their behaviour

Every manager will have to deal with difficult workplace behaviour at some point. It takes strong management to get back in control before disruptive behaviour takes its toll on productivity across your team or organisation.

In this programme you will learn about the different types of difficult behaviour, how each impacts on others and be given a range of tools you can use to reduce the impact of difficult behaviour on business culture and productivity.


DESIGNED FOR
If you are responsible for the behaviour of your staff and the culture within a team, this programme will give you the confidence to deal with disruption. It is designed for managers, team leaders and business owners.


LEARNING OUTCOMES
- Identify what type of difficult person you’re dealing with
- Distinguish between a difficult person and difficult behaviour
- Understand the consequences of difficult people at work
- Recognise the importance of addressing difficult people and situations
- Identify the source of a person’s behaviour
- Develop a variety of tactics and skills to deal with these situations
- Know how to self-manage during times of duress
- Reduce conflict in the workplace


LEARNING CONTENT
- Bullies, braggers and others types of difficult people
- The impact of difficult people on you, the team and the business
- Understanding the source of difficult behaviour
- Ten tried and true tactics to deal with difficult people
- Essential skills for managing and resolving conflict
- Managing yourself during a difficult situation


FACILITATOR - Geoff Wake from Auckland
Geoff Wake has been helping businesses lift the performance of their people since 1996. He provides strategic advice, inspirational seminars and motivational coaching to help businesses and their people to operate at their highest and best.
Geoff has extensive management experience predominantly in the hospitality and tourism industries. He works with teams and individuals who are ready for change, ready to take things to the next level and with a desire to be the best they can be.
At the foundation of Geoff’s transformational work is Neuro-Semantics (NS). This multi-disciplinary field stems from studying successful people and organisations and how they are motivated, change, develop and grow. NS models provide teams and their leaders with greater clarity and purpose so they can operate with increased intention and focus; learning how to blow out excuses and be more resourceful and resilient to unleash their full potential.
Geoff resides in Auckland, he is a Certified Behavioural and Values Analyst, certified in the TTI TriMetrix System and is a NLP-NS Master Practitioner and Certifying Trainer through the International Society of Neuro-Semantics, Colarado, USA. Geoff is also a certified Meta-Coach in good standing with the Meta-Coach Foundation, Sydney, Australia.


Duration
One day, 9.00am - 4.00pm


INVESTMENT
$ 650.00 + GST for members
$ 790.00 + GST for non members


WEBSITE REF: http://www.osea.org.nz/seminardetails.php?seminarID=567
EVENT REFERENCE: OSEA567 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Elevate - Leading Self
Categories: Business Systems, Managing Resources
Service available in: Taranaki, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand The Leading Self Series (part of the larger ELEVATE programme) covers three main session topics as described below over the course of 1.5 days. Successful management includes understanding and leveraging your strengths more
Offered in partnership with IMNZ
Institute of Management, New Zealand


The Leading Self Series (part of the larger ELEVATE programme) covers three main session topics as described below over the course of 1.5 days.


Successful management includes understanding and leveraging your strengths and improving your weaknesses. The right training for management can make all the difference.

Learn to make smarter decisions, deal with difficult people, understand emotional reactions in yourself and others to develop your emotional intelligence and bounce back from tough times. Your position of influence in management places you in the centre of conflict where competing interests and different personalities come to life. Addressing issues and struggles can increase productivity and positively change the atmosphere, let us equip you for the challenge.


1. The self-aware leader

Most good managers have sound product knowledge or technical skills, the ability to manage relationships and the motivation to succeed. But exceptional LEADERS are also self-aware.

At the end of this session participants will be able to

• Identify characteristics of great leadership/management
• Define own strengths and development areas as a leader
• Explore core skills and competencies relevant to great leadership
• Express core values for leading self
• List emotional intelligence competencies
• Apply the Johari Window model to leadership
• Discover the elements of authentic leadership


2. The resilient leader

Get tips and techniques to self-manage anxiety and stress and create a resilience plan that will help you bounce back from setbacks and thrive in high-pressure environments.

At the end of this session participants will be able to

• Describe the impact of stress and benefits of greater resilience
• Gain tools to overcome anxiety and stress
• Rate personal resilience
• Clarify root causes of stress
• Identify strategies to manage stress and build resilience
• Complete Work-Life balance wheel
• Learn to thrive in high-pressure environments


3. The courageous leader

Having the confidence to manage tough conversations and conflict is an essential leadership skill. Your approach can make or break relationships and determine decisions and their outcomes.

At the end of this session participants will be able to

• Define courageous conversations and the benefits of these
• Apply a process for courageous conversations
• Apply practical responses to conflict
• Discuss constructive and destructive conflict
• Explore conflict styles using the Thomas Kilman Model
• Equip yourself to handle hard conversations
• Consciously choose an appropriate conflict response in a range of situations, considering the root cause of the issue and striving to maintain the relationship
• Get to grips with uncertainty and turn it into opportunity

Investment

$ 990.00 + GST for members
$ 1380.00 + GST for non members

Website reference : http://www.osea.org.nz/seminardetails.php?seminarID=576
Event Reference : OSEA576 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Evalate - Leading Others
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand The Leading Others Series (part of the larger ELEVATE Programme) covers three main session topics as described below over the course of 1.5 days. When leading others the real challenge is bringing your team together. Do y more
Offered in partnership with IMNZ
Institute of Management, New Zealand

The Leading Others Series (part of the larger ELEVATE Programme) covers three main session topics as described below over the course of 1.5 days.


When leading others the real challenge is bringing your team together. Do you have the right training to provide positive feedback and encourage development? Learn how influencing others and agility in leadership can get everyone contributing productively. Leaders who understand their teams strengths and weaknesses can delegate, direct, coach and support the individuals to success.

Join us in finding out what it takes to work with the variation in a team and plan effectively to achieve your goals.



1. Building and leading teams

Learn strategies for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust and align team members around shared goals so they can effectively plan, communicate, execute and deliver.

At the end of this session participants will be able to

• Discuss a definition of a team
• Identify and apply the stages of team development
• Discover behaviours and roles that help build successful teams


2. Influencing others

Every leader needs to be able to engage with people and get their buy-in and approval. Learn to recognise which influencing style is required in different situations and develop strategies to help you achieve the outcome you desire.

At the end of this session participants will be able to

• Explore influencing definition
• Discuss the core skills of effective influencers
• Assess personal influencing approach
• Compare a range of influencing styles and their effectiveness
• Introduce storytelling as an influencing approach


3. Feedback for results

Effective feedback is a crucial part of improving individual and team performance. This module focuses on the one-on-one conversations held between managers and their direct reports. You'll get to know your own feedback style and use models to plan and prepare positive developmental and personal feedback.

At the end of this session participants will be able to

• Define the benefits of feedback
• Apply the SBI model for giving effective feedback
• Develop tips for giving more effective feedback on difficult topics
• Discuss strategies for seeking and receiving feedback


Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members
Book more than one ELEVATE session and save!


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=577
Event reference: OSEA577 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Evalate - Leading Business Performance
Categories: Business Systems, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand The Leading Business Performance Series (part of the larger ELEVATE Programme) covers three main session topics as described below over the course of 1.5 days. As a leade more
Offered in partnership with IMNZ
Institute of Management, New Zealand


The Leading Business Performance Series (part of the larger ELEVATE Programme) covers three main session topics as described below over the course of 1.5 days.


As a leader being equipped with a business plan means you have a powerful tool for development and innovation. You can bring objectives and goals into focus for your team, drawing out the creativity within can provide successful evolution in business. With strategy comes implementation, can you communicate during this time to have the vision brought to life?

Come and be equipped to smooth inefficiencies and be the calm in the storm of change.


1. Business focus and planning

A business plan is a powerful tool for bringing objectives and goals into focus. This workshop takes you through business or departmental goal setting and introduces a few widely used planning tools. You'll leave with a high level 'plan on a page' that you can build on for future success.

At the end of this session participants will be able to

• Discuss the importance of business planning to successful outcomes
• Identify business goals and objectives
• Develop a strategic approach for achieving results
• Apply a range of planning tools that will lay the foundation for future success



2. Leading change/Leading performance

Periods of change can be challenging - and sound leadership is essential to help people make positive transitions. Explore your role in communicating and planning change, find out how people typically respond and why, and learn tactics to help manage their responses and resistance to it.

At the end of this session participants will be able to

• Analyse responses to change
• Apply strategies to successfully navigate change
• Explore your role in planning and communicating change
• Develop skills to manage resistance to change and support others through change


3. Business evolution

Innovation and the continual evolution of processes and products are imperative for organisations that don't want to get left behind. Learn the importance of continual evaluation and review. Come away with tools that will help you drive innovation in your organisation.

At the end of this session participants will be able to

• Explain the business imperative for innovation
• Explore the connection between creativity and innovation
• Analyse a case study of an innovative organisation
• Consider tools to drive creativity and innovation within organisations

Investment
$ 990.00 + GST for members
$ 1380.00 + GST for non members
Book more than one ELEVATE session and save!


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=578
Event reference: OSEA578 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Human Resources: Managing Contemporary Issues
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Renamed: Advanced Human Resources Productivity in the workplace is vital for increased profit and success. LEARNING OBJECTIVES Find out how to improve workplace productivity through effective leadership, workplace culture, professional development, and innovation. Discover how to improve e more
Renamed: Advanced Human Resources

Productivity in the workplace is vital for increased profit and success.

LEARNING OBJECTIVES

Find out how to improve workplace productivity through effective leadership, workplace culture, professional development, and innovation. Discover how to improve employee engagement and retain top performers for succession planning.


DESIGNED FOR:

Business owners, managers and supervisors with human resource responsibilities; and human resource professionals.


LEARNING CONTENT

◦Current human resources trends in New Zealand


◦Case studies on how to improve staff retention, engagement and productivity


◦Improve productivity in your workplace, through
- Effective leadership and positive culture
- Professional development
- Improving flexible working
- Diversity that works
- Improving personal productivity
- Organising work for effectiveness
- Networking and collaboration
- Employee wellbeing
- Reward and remuneration
- Measuring for success


◦Manage contemporary issues, including
- Use of technology
- Privacy and social media
- Settling migrants into the workplace
- Managing an ageing workforce and Generation Y
- Implementing policies for your workplace


This programme is designed to promote questions, in-depth discussion and an action plan.


LEARNING OUTCOMES

◦Find out how to effectively manage current issues and trends affecting human resource and people managers


◦Discover how to manage challenges of flexible working arrangements, greater technology, and diversity


◦Explore how to adapt modern workplace practices to your business


◦Develop good practice that aligns with the law, and discover how to grow and retain your staff for organisational results


FACILITATOR - Julia Shallcrass from Christchurch

Julia specialises in delivering people management training. As a lecturer in human resources and ethics for Ara Institute of Canterbury and Southern Institute of Technology, Julia has received feedback from students that her training is clear, practical and fun. She is also a regular employment law trainer for organisations including Canterbury Employers’ Chamber of Commerce.


DURATION
Two days, 9.00am - 4.30pm

INVESTMENT
$ 975.00 + GST for members
$ 1375.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=574
Event Reference: OSEA574 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Developing Resilience
Categories: Managing Resources
Service available in: Otago, Southland
Description
A diamond is just a piece of charcoal that handled stress really well! Henry Kissinger Change is inevitable in life and work. We have all experienced challenging situations that drain our resources physically, mentally, emotionally, and sometimes financially. This workshop will provide an more
A diamond is just a piece of charcoal that handled stress really well! Henry Kissinger


Change is inevitable in life and work. We have all experienced challenging situations that drain our resources physically, mentally, emotionally, and sometimes financially.

This workshop will provide an opportunity to invest in ourselves and/or our staff to develop our resilience.


DESGINED FOR
Resilience is an important attribute of business owners, leaders, managers and high performing teams. Training in resillence adds another level of knowledge and skills to help you achieve and maintain personal and professional success.


LEARNING CONTENT
Insights into personal resilience

Strategies for increasing personal resilience

Dealing with the monkeys on my back?


LEARNING OUTCOMES
Provides an opportunity to think about your current resilience and strategies you use, and offers other strategies; ways of thinking, feeling and actions that will increase your resilience if you choose to incorporate them in your life.


FACILITATOR - Dr Lesley Gill from Dunedin
Dr Lesley Gill has an extensive background in professional development for individuals and teams. Lesley is a leading academic and trainer in the area of Emotional Intelligence in the workplace and has a keen interest in learner-focused training. Lesley holds a PhD in Business (Massey University), Postgraduate Diploma in Commerce in Management (University of Otago), along with two teaching qualifications.


DURATION
Half day, Either 9.00am - 1.00pm or 12.30pm - 4.30pm

Includes copy of facilitators presentation, tea or coffee on arrival and morning or afternoon tea.


YOUR NEXT LEARNING STEP
» Developing Empathy
» Developing Self-Awareness


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=569
Event Reference: OSEA569 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Developing Self-Awareness
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Self-awareness is one of the rarest of human commodities. I don’t mean self-consciousness where you are limiting and evaluating yourself. I mean being aware of your own patterns Tony Robbins This workshop offers an individualised approach for business leaders, managers, team leaders or anyone more
Self-awareness is one of the rarest of human commodities. I don’t mean self-consciousness where you are limiting and evaluating yourself. I mean being aware of your own patterns Tony Robbins


This workshop offers an individualised approach for business leaders, managers, team leaders or anyone who wants to develop their self-awareness at the pace and depth you choose to engage at.

This workshop aims to
- Identify why increased self-awareness is important at work (and at home)
- Increase self-awareness in areas that you identify
- Pinpoint actions based on your developing awareness

The purpose of developing one’s self-awareness is to focus on developing both an area of strength and an area that participants self-identify as an area they struggle in.

The workshop uses a very practical tool that was developed during Lesley’s PhD research which has proven very effective in creating a-ha moments for learners. These new discoveries will form the basis for learners to identify the ‘what comes next’.


FACILITATOR - Dr Lesley Gill from Dunedin
Dr Lesley Gill has an extensive background in professional development for individuals and teams. Lesley is a leading academic and trainer in the area of Emotional Intelligence in the workplace and has a keen interest in learner-focused training. Lesley holds a PhD in Business (Massey University), Postgraduate Diploma in Commerce in Management (University of Otago), along with two teaching qualifications.


DURATION
Half day, Either 9.00am - 1.00pm or 12.30pm - 4.30pm

Includes copy of facilitators presentation, tea or coffee on arrival and morning or afternoon tea.

YOUR NEXT LEARNING STEP
» Developing Resilience
» Developing Empathy


INVESTMENT
$ 300.00 + GST for members
$ 425.00 + GST for non members

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=580
Event Reference: OSEA580 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Organisational Values and Ethics
Categories: Business Planning, Business Sustainability, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE Corporate social governance and business ethics can affect the way a company is perceived by its customers and other important stakeholders. For this reason alone, most major corporations find that profit is no longer the key objective. This course will provide an effective o more
PROGRAMME OBJECTIVE
Corporate social governance and business ethics can affect the way a company is perceived by its customers and other important stakeholders. For this reason alone, most major corporations find that profit is no longer the key objective.

This course will provide an effective overview of issues relating to organisational values and ethics. Find out how to create and implement ethical values in your organisation. Discover tips on leadership, corporate culture and public relations.


DESIGNED FOR
All governance, employers, human resource, administrators, management and business owners who seek practical guidance on best ethical practice for their business.


LEARNING CONTENT

Key concepts of ethical theories

Identify key stakeholders in your organisation

Discover importance of shared values

Types of ethical values including corporate social governance

Creating values that align with stakeholders

Implementing values and policies

Aligning staff with organisational values

Leadership and corporate culture

Ethics and public relations


FACILITATOR - Julia Shallcrass from Christchurch

Julia specialises in delivering people management training. As a lecturer in human resources and ethics for Ara Institute of Canterbury and Southern Institute of Technology, Julia has received feedback from students that her training is clear, practical and fun. She is also a regular employment law trainer for organisations including Canterbury Employers’ Chamber of Commerce.


DURATION - One day, 9.00am - 4.30pm

Investment
$ 650.00 + GST for members
$ 775.00 + GST for non members

Includes course notes, tea or coffee on arrival, morning tea, lunch and afternoon tea


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=581
Event Reference: OSEA581 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Parental Leave
Categories: Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This workshop will take a practical look at parental leave entitlements and how to manage the process around applying for, taking of and returning to work after a period of parental leave. DESIGNED FOR Business owners, managers, employers, human resource professionals, more
LEARNING OBJECTIVE

This workshop will take a practical look at parental leave entitlements and how to manage the process around applying for, taking of and returning to work after a period of parental leave.

DESIGNED FOR

Business owners, managers, employers, human resource professionals, and payroll administrators

LEARNING CONTENT

◦Who can apply for parental leave


◦Employer responsibilities and obligations


◦Managing the employee's entitlements including the effect of reduced hours, annual leave


◦Documentation and payroll


◦Managing an employee's return to work


LEARNING OUTCOMES

We will help you understand who can apply for parental leave, key terms, employer’s responsibilities, and obligations. We will also help you understand calculations of leave entitlements for those employees taking period of parental leave.

Duration
Two hours


Investment
$ 240.00 + GST for members
$ 350.00 + GST for non members


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=225
Event Reference: OSEA225 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Step Up and Lead: ACCELERATE Programme
Categories: Business Sustainability, Business Systems, Finance, Managing Resources
Service available in: Otago, Southland
Description
Renamed: ACCELERATE Offered in partnership with IMNZ Institute of Management NZ A new era of Transformational Leadership Today’s rapidly changing business environment needs a new leadership approach. Move away from old-style thinking and enter the new era of transformational leadersh more
Renamed: ACCELERATE
Offered in partnership with IMNZ
Institute of Management NZ

A new era of Transformational Leadership


Today’s rapidly changing business environment needs a new leadership approach.

Move away from old-style thinking and enter the new era of transformational leadership.

Whatever your work, whatever your industry ACCELERATE will equip you with the tools, insight and the mind-set you need to be tomorrow’s leader today.

ACCELERATE takes you on a voyage of personal discovery to transform your capabilities so that you can transform those around you.

Six intensive days with the focus on you, your leadership approach, vision and the impact you have on your team and business.

Master your personal leadership style, leverage your strengths, focus your mind on success and create and lead impressive teams.

Challenge traditional views of leadership and bring about the paradigm shift needed to enable exceptional performance, behaviour and thinking in today’s complex business environments.

WHO FOR
New leaders who want to get it right

Leaders wanting to lead with more influence and impact

Leaders wanting to challenge the status quo and drive results

Leaders wanting to manage change and complexity with conviction

Leaders wanting to validate thinking and network with peers

ACCELERATE is for those who want to achieve the next level of success in leading individuals, teams and organisations to their highest level of performance.

LEARNING OUTCOMES
Self-Assessment - Gain insight into your personality, motives, talents, preferred culture and competency potential using world-class assessments tools. Understand your preferred style and where your strengths and areas of development lie.


Coaching - Receive three one-to-one coaching sessions to ensure your learning pathway is aligned with the programme, provide invaluable insight and foster accountability for outcomes


Workshop: Breakthrough Leadership - Using an experiential and practical approach learn leadership essentials, create a leadership vision and start the journey to reaching your fullest potential.


Workshop: Communication and Influence - Learn to adapt your behavioural style to communicate effectively and apply strategies to influence and motivate others


Workshop: Leading Dynamic, High-performing Teams - Master essential skills needed to manage diverse, challenging and dynamic teams. Develop a collaborative culture and implement strategies to build trust, manage conflict, gain commitment and optimise engagement.


Workshop: Optimising Performance and Building Resilience - Analyse and optimise business performance, management systems and processes. Learn to inspire, align and direct people towards a single goal. Apply coaching models and resilience strategies to enhance suitability and drive results


Workshop: Design Thinking for Innovation - Acquire the skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. Learn to build an anticipatory, agile and creative workplace


Workshop: Strategic, Focused Thinking and Planning - Shape your organisation so that it better delivers value. Develop high-level business plans and implement strategic tools to achieve impressive personal performance and business outcomes.

EMPLOYER BENEFITS
Your organisation will have strong leaders who create and lead high-impact teams and who produce results no matter the business climate.

DURATION
6 x one-day workshops
3 x 1:1 Coaching sessions
Self-assessment

INVESTMENT
$ 6999.00 + GST for members
$ 6999.00 + GST for non members

Includes course notes and self-assessment. Tea or coffee on arrival, morning tea, lunch and afternoon tea each day.

Event Reference OSEA579
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=579 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health and Safety Responsibilities
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Programme objective Organisations have a legal duty to put in place suitable arrangements to manage for health and safety. A positive safety culture is important. The safety culture is determined by the values and priorities demonstrated by everyone at every level of an organisation. This worksh more
Programme objective
Organisations have a legal duty to put in place suitable arrangements to manage for health and safety.
A positive safety culture is important. The safety culture is determined by the values and priorities demonstrated by everyone at every level of an organisation.
This workshop will guide you through your legal obligations and introduce strategies to ensure your business is as healthy and as safe as possible. You'll get an understanding of the Health and Safety at Work Act and learn the importance of understanding, promoting, and implementing effective health and safety practices.


Designed for
Employers, business owners, managers, team leaders, supervisors and those in human resource departments.


Learning content
- Understanding your duties under the Health and Safety at Work Act
- Defining a PCBU, a worker, an officer and their respective duties
- Communication and due diligence
- “All practicable steps” and “reasonably practicable”
- Hazard and risk identification and methods of control
- What is effective worker engagement and consultation
- How to engage your workforce for effective hazard and risk assessments
- Monitoring of workplace health related issues
- Measuring safety performance
- Understanding the “duty of care” for principals, contractors and sub-contractors
- Compliance with reporting obligations
- How health and safety representatives, supervisors/teams leaders, middle managers, senior managers contribute to positive health and safety outcomes
- How different management styles and behaviours influence safety culture and outcomes


Learning outcomes
- Understand your role in health and safety
- Know how you can contribute to improving the safety culture of the business
- Understand the legislative framework of the current and new health and safety legislation
- Understand the various duties and responsibilities for officers, managers, supervisors and workers
- Understand how to facilitate the identification, assessment, control and review of hazards and risks
- Know if your hazards and risks are being managed effectively
- Manage and support a worker and contractor engagement model
- Use written and verbal communication to improve safety knowledge and understanding for workers


Duration
One day, 9.00am - 4.00pm


Facilitator
OSEA Health and Safety Trainer


Investment
$ 470.00 + GST for members
$ 620.00 + GST for non members

Event Reference: OSEA25
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=25


**Please note that this workshop is a combination of Health and Safety Responsibilities for Team Leaders & Supervisors AND Health and Safety from a Management Perspective workshops. less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Health and Safety Transitional Training
Categories: Managing Resources
Service available in: Otago, Southland
Description
PROGRAMME OBJECTIVE HSR transition training is for HSRs who have previously completed an approved HSR training course to at least stage 1 (or equivalent) under the Health and Safety in Employment Act 1992. This training will bridge the gap between the 1992 legislation and the current Health and more
PROGRAMME OBJECTIVE
HSR transition training is for HSRs who have previously completed an approved HSR training course to at least stage 1 (or equivalent) under the Health and Safety in Employment Act 1992.

This training will bridge the gap between the 1992 legislation and the current Health and Safety at Work Act 2015 and will provide HSRs with a practical insight into the specific changes to the role of HSRs, and provide them with the information and skill-set they will need to operate under the new Health and Safety at Work Act.

This programme will cover the core elements of the proposed NZQA unit standard plus the requirements of the "Initial" Health and Safety Representative Training as required by the regulations.


DESIGNED FOR
Health and safety representatives, members of a health and safety committee or any employee/employer wishing to understand the Health and Safety at Work Act and associated regulations.


LLEARNING CONTENT
• What the current legislative framework requires and future expectations
• Defining a PCBU, a worker, an officer and their respective duties
• Communication and due diligence
• “All practicable steps” and “reasonably practicable”
• Hazard and risk identification and methods of control
• Monitoring of workplace health related issues
• How health and safety representatives, supervisors/teams leaders, middle managers, senior managers contribute to positive health and safety outcomes


LEARNING OUTCOMES
• Understand your role in health and safety
• Know how you can contribute to improving the safety culture of the business
• Understand the legislative framework of the current and new health and safety legislation
• Understand the various duties and responsibilities for officers, managers, supervisors and workers
• Understand how to facilitate the identification, assessment, control and review of hazards and risks
• Know if your hazards and risks are being managed effectively
• Manage and support a worker and contractor engagement model
• Use written and verbal communication to improve safety knowledge and understanding for workers


DURATION - One day, 9.00am - 3.00pm


INVESTMENT
Members $400 + GST
Non Members $570 + GST

Event Reference: OSEA582
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=582 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Environmental Management System Programme
Categories: Business Planning, Business Sustainability, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
The Environmental Management System Programme consists of two (2) half-day workshops, as outlined below. This programme is designed to assist businesses implement their environmental management system. The workshops will provide all the necessary information for implementing an environmental mana more
The Environmental Management System Programme consists of two (2) half-day workshops, as outlined below.

This programme is designed to assist businesses implement their environmental management system. The workshops will provide all the necessary information for implementing an environmental management system to address reducing energy, waste, and water and transport usage. Finally they assist the business develop a plan for marketing and taking full advantage of their new environmental credentials.

The key objectives of this programme is

- Learn the benefits of implementing an Environmental Management system

- Learn how to identify and control environmental hazards

- Learn “how to implement an effective Environmental Management system” in compliance with the Eco Warranty Standard

- Learn the options when it comes to Environmental Management system certification


Programme Summary

WORKSHOP 1. Implementing an Environmental Management System

This interactive and practical workshop will step participants through the elements for implementing an Environmental Management System using case studies. An EMS manual with templates and completed examples will be provided to all participants and explained.

This will enable businesses to
- Develop Policy, ensure signed, dated and on website
- Communicate policy to staff
- Business needs to assign appropriate resources to EMS
- Appoint Environmental Champion
- Customise EMS manual and complete ALL appendices
- Review Environmental Impacts of the organisation and carry out Risk Assessment
- Complete Risk Register, Legal Compliance Register
- Conduct staff training and an environmental Management Meeting
- Identify and implement environmental improvements


WORKSHOP 2. Preparing for an Audit and Green Marketing

This part of the workshop examines the final steps before booking a certification audit

- Review of EMS Manuals and Risk Register
- Internal Audit Workshop
- Certification Preparation
- Book certification audit


Duration
Two (2) X Half day workshops

All attendees receive a copy of the DIY Environmental Management system toolkit. The toolkit includes an environmental management system manual along with all the necessary forms and templates that can all be customised to meet the specific needs of a business. Also includes tea or coffee on arrival, and a light working lunch.


Workshops presented by
Hauke Pasch and Ross Wilson, International Certifications Ltd www.intlcert.com


Investment
$210+GST for members
$275+GST for non members


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=587
Event Reference: OSEA587 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Essential Leadership Skills
Categories: Managing Resources
Service available in: Otago, Southland
Description
Renamed: Essential Leadership Skills Highlights of, Manage and Lead Successfully Programme objective This course will provide new or prospective managers with formal training in basic, practical management skills. It is designed to assist them with the knowledge and confidence to ensure they more
Renamed: Essential Leadership Skills
Highlights of, Manage and Lead Successfully

Programme objective
This course will provide new or prospective managers with formal training in basic, practical management skills. It is designed to assist them with the knowledge and confidence to ensure they continue on the road to successful management.


This course is for you if you
Have recently become a manager, or are about to be promoted into your first management position. This is also a great programme for any manager who has had no formal training.


Learning content
- What matters in teams (key elements of high performance teams)
- Leader versus manager (what is the difference)
- Understanding working styles – yours and subordinates (DISC profiling)
- Planning to manage (setting objectives (goals) and action plans)
- Building effective communication skills (listening and feedback)
- High performance model (skill/will matrix of staff)
- Delegation (levels of and excuses)
- Coaching staff (role play with each other using the GROW model)
- Dealing with conflict (assertiveness and conflict management styles)
- Problem solving activity (for examining and increasing individual and team effectiveness)


Facilitator - Richard Millar from Auckland
Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.

Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.

Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


Duration
One day


Investment
$ 630.00 + GST for members
$ 895.00 + GST for non members


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=591
Event reference: OSEA591 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Re-Thinking Performance Appraisals
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
. Programme objective A different way of thinking (moving away from a once a year discussion). Designed for Anyone who has staff management responsibility including those who want to scrap the traditional appraisals or managers who don’t have a choice and have to complete traditional annual more
.
Programme objective
A different way of thinking (moving away from a once a year discussion).


Designed for
Anyone who has staff management responsibility including those who want to scrap the traditional appraisals or managers who don’t have a choice and have to complete traditional annual reviews.


Learning content
- What would we lose without annual performance appraisals?
- Understanding the principles of as & when and mutual responsibility
- What happens without annual appraisals/ratings
- How to define outcomes (setting clear expectations for staff)
- Providing positive feedback; dealing with substandard performance
- Developing staff
- Feedback from organisations who operate within these principles


Learning outcomes
This training programme will provide additional perspectives which will enhance the employer-employee relationship.


Facilitator - Keith Vaughan from Wellington
Keith Vaughan has extensive experience after nine years at the Employers and Manufacturers Association (EMA) delivering staff management seminars within a context of employment law. This is where he acquired a very good understanding of the disciplinary procedures, procedural fairness and how to prevent personal grievances and ongoing staff management issues.

Keith's seminars are interactive (without role plays), and challenges thinking especially “but everyone does that”. The key thinking he focusses on is: “Does what we do in the workplace improve performance/increase productivity?”


Duration
One day, 9.00am - 4.00pm


Investment
$ 650.00 + GST for members
$ 775.00 + GST for non members
Includes workbook, tea or coffee on arrival, morning tea, lunch and afternoon tea.


Event reference: OSEA594
Website reference:
http://www.osea.org.nz/seminardetails.php?seminarID=594 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Productivity Tools - Outlook
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Programme objective This workshop will show you how to improve your productivity by using tools within Outlook. Designed for Business owners, managers, team leaders or anyone who needs to improve their productivity. Learning content - Using the taskbar - Different views - reading panes more
Programme objective
This workshop will show you how to improve your productivity by using tools within Outlook.


Designed for
Business owners, managers, team leaders or anyone who needs to improve their productivity.


Learning content
- Using the taskbar
- Different views - reading panes, schedules, folders, backstage
- Prioritising emails using the 4Ds
- Different ways to speed up your output - navigation, screenshots, using search, quick steps, formatting, rules
- Creating tasks and appointments
- Managing your contacts


Learning outcomes
- Navigate Outlook
- Work with views
- Process your Inbox using the 4Ds methodology
- Search for Outlook items
- Add content to email
- Manage email
- Use categories
- Work with contacts
- Manage meetings and appointments
- Use tasks to manage work from inbox to calendar


Facilitator - simplytraining.co trainer​


Duration
Half day, Either 9.00am - 12.00pm or 1.00pm - 4.00pm


Investment
$ 275.00 + GST for members
$ 375.00 + GST for non members
Includes workbook, tea or coffee on arrival, morning or afternoon tea. Limited to six participants per session.


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=509
Event reference: OSEA509 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Business Intelligence using Excel
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
​Programme objective This practical workshop will focus on how you can use Excel to understand more about your business. You will learn to analyse data and extrapolate information for making projections useful for the growth of your business. Designed for If you want to analyse your business more
​Programme objective
This practical workshop will focus on how you can use Excel to understand more about your business. You will learn to analyse data and extrapolate information for making projections useful for the growth of your business.


Designed for
If you want to analyse your business data and produce meaningful reports and dashboards using Excel, this workshop is ideal. It is designed for business owners and managers.


Learning content
- What is Business Intelligence (BI)?
- Excel 2013 and BI
- Format data as a table
- Using sort, filter and search
- Conditional formatting
- Working with Sparklines, Quick Analysis, Flash Fill, Pivot Tables and Charts
- Analysing with PowerPivot, Pivot Slicers and Timelines
- How to use Power View


Learning outcomes
- Format and analyse tables of data
- Highlight key data with Conditional Formatting
- View trends with Sparklines
- Analyse data with Pivot Tables and Pivot Charts
- Add multiple tables to a Data Model and create relationships between the tables
- Analyse your Data Model with PowerPivot Tables and PowerPivot Charts
- Create interactive reports with Power View


Facilitator - simplytraining.co trainer​


Duration
Half day, Either 9.00am - 12.00pm or 1.00pm - 4.00pm


Investment
$ 275.00 + GST for members
$ 375.00 + GST for non members
Includes workbook, tea or coffee on arrival, morning or afternoon tea. Limited to six participants per session.


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=512
OSEA reference: OSEA512 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Accounting for Non-Accountants, Part Two
Categories: Business Planning, Business Sustainability, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
How to manage the key financial aspects of your business. This workshop assumes that you have completed Accounting for Non Accountants, the Fundamentals, or are already comfortable reading and understanding your financial statements. The aim now is to help you make good financial decisions during more
How to manage the key financial aspects of your business.

This workshop assumes that you have completed Accounting for Non Accountants, the Fundamentals, or are already comfortable reading and understanding your financial statements. The aim now is to help you make good financial decisions during the year that will improve your end-of-year financial results.


LEARNING OUTCOMES

- Through practical examples and exercises you will learn
- How to estimate future sales and expenses, and how to prepare a projected Income Statement
- How to determine the full cost of providing your products or services
- How to calculate a selling price
- How to estimate break-even points for your business
- The difference between cash and net profit, and how to prepare a cashflow forecast


FACILITATOR - Geof Franks from Christchurch

A Chartered Accountant, Geof Franks specialises in training on a variety of practical accounting and business subjects.

He also teaches the accounting course for the Massey University Executive MBA, and for six years chaired the examinations panel for the Professional Accounting School of the New Zealand Institute of Chartered Accountants.

Geof's approach is hands-on and practical, and in simple terms he will demystify previously difficult accounting and business concepts.


DURATION
Half day, (Three hours)


INVESTMENT

$ 370.00 + GST for members
$ 500.00 + GST for non members

Includes workbook, tea or coffee on arrival, morning or afternoon tea.


Website reference http://www.osea.org.nz/seminardetails.php?seminarID=599
Event Reference OSEA599 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Essential Human Resources
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
. Discover how strategic HR practice, recruitment and performance management can add real value to your business. This two day training programme provides a sound practical guide to the key components of human resources within employment law in New Zealand. Learn techniques that will help you more
.
Discover how strategic HR practice, recruitment and performance management can add real value to your business.

This two day training programme provides a sound practical guide to the key components of human resources within employment law in New Zealand.

Learn techniques that will help you deal with non-performance. Find out how to generate and add business value using sound HR strategy and practice.


DESIGNED FOR
This programme is designed for managers with HR responsibilities or those new to HR, in-house and agency recruiters and administration professionals who have HR responsibilities. The programme will also appeal to experienced HR assistants who wish to update knowledge around legislation and practical skills.


LEARNING CONTENT
- Make recruitment and selection work for your business
- Consider recruitment and selection options for the right fit
- Practice structured interviewing techniques
- Develop job descriptions and person profiles for your organisation
- Discuss the most important aspects of induction
- Understand how performance management improves productivity
- Practice giving effective feedback
- Consider the basics of disciplinary procedure
- Apply current New Zealand employment legislation
- Find out principles of workplace learning
- Develop a workplace training programme to meet individual and organisational needs
- Develop fair and equitable pay and reward schemes
- Find out how the strategic role of Human
- Resources contributes to an organisation


FACILITATOR - Julia Shallcrass

Julia specialises in delivering people management training. As a lecturer in human resources and ethics for Ara Institute of Canterbury and Southern Institute of Technology, Julia has received feedback from students that her training is clear, practical and fun. She is also a regular employment law trainer for organisations including Canterbury Employers’ Chamber of Commerce.


DURATION
Two days, 9.00am - 4.30pm


INVESTMENT
$ 975.00 + GST for members
$ 1350.00 + GST for non members
Includes course notes, tea or coffee on arrival, morning tea, lunch and afternoon tea


Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=606
Event Reference: OSEA606 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Certificate in First Line Management (Level 4)
Categories: Business Sustainability, Business Systems
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Kick start your management career! If you are a new team leader, manager, supervisor or an aspiring team leader a great start and the right training makes all the difference. LEARNING OBJECTIVE The new IMNZ Certificat more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Kick start your management career!

If you are a new team leader, manager, supervisor or an aspiring team leader a great start and the right training makes all the difference.

LEARNING OBJECTIVE
The new IMNZ Certificate in First Line Management (Level 4) gives you the comprehensive skills you need to manage your performance and that of others. It will give you a solid understanding of customers, processes and business.

Learn to

• Apply models and techniques to manage team workflow to achieve team and operational objectives

• Communicate effectively in written and verbal form to motivate and involve team members

• Manage and develop relationships with both internal and external stakeholders

• Apply professional and ethical behaviours in the workplace

• Adapt own leadership style for different situations

• Create a culturally collaborative work environment

• Manage team performance for improved productivity

WHO FOR
Those new to the role of team leader, manager, supervisor, or aspiring team leaders.

LEARNING OUTCOMES
Leading Operations

Learn the operational skills to manage team processes, workflow, and supporting team performance to achieve operational objectives

• Maintain agreed team processes to achieve the organisation’s objectives

• Manage workflow and the operation of the team

• Effectively communicate to support the team to achieve goals

• Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow

Lead a Team

Move beyond the operational focus to further develop the skills required for effective team leadership, and for developing and managing relationships with team members and other key stakeholders

• Adapt leadership style for effectiveness in different situations or environments

• Demonstrate effective written and oral communication for different situations

• Behave in a professional and ethical way when managing team relationships and resolving conflicts

• Use an inclusive and collaborative approach that values diversity when communicating with team members

Lead Productivity

Discover the techniques to increase team productivity including the knowledge and skills to motivate and involve team members to support a productive workplace

• Communicate team operational strategies and develop team relationships to achieve team objectives

• Apply performance management practices and performance appraisal processes to assess the requirements for team performance against the organisational criteria

• Communicate performance requirements to team members and other stakeholders

• Motivate and involve team members to maintain a productive environment to achieve team objectives.

EMPLOYER BENEFITS
Your organisation will have managers in place that have gained the relevant skills to manage teams productively resulting in

• Improved productivity

• Staff retention

• Increased team morale

• Reduced conflict

• Improved people performance

PREREQUISITES
Prospective learners must be in management or volunteer work situation with the ability to work with others, to allow them to complete the assessment requirements.

DURATION
Six days; 3 x 2 day modules over 18 weeks

Investment

$ 4500.00 + GST for members
$ 4500.00 + GST for non members

Includes course notes and assessments. Tea or coffee on arrival, morning tea, lunch and afternoon tea each day.

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=611
Event Reference | OSEA611 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Team Leader - Operations
Categories: Business Planning, Business Sustainability, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand LEARNING OBJECTIVE This module aims to develop knowledge and skills relating to implementation of team processes required to achieve operational objectives, management of team workflow, and communicating effectively and prof more
Offered in partnership with IMNZ
Institute of Management, New Zealand

LEARNING OBJECTIVE
This module aims to develop knowledge and skills relating to implementation of team processes required to achieve operational objectives, management of team workflow, and communicating effectively and professionally to support team performance and achievement of operational objectives.

WHO FOR
• You are a new team leader of manager, or you would like to step up into your first management role

• You are looking to build your leadership capabilities.


LEARNING OUTCOMES
• Maintain agreed team processes to achieve the organisation’s objectives

• Manage workflows and the operation of the team, including
a. Negotiating and facilitating team processes;
b. Delegating and allocating/reallocating tasks to meet team objectives;
c. Monitoring team performance against objectives and ensuring the performance complies with internal policies and values, and external compliance requirements

• Effectively communicate to support the team to achieve goals

• Behave in a professional and ethical way, regarding social and cultural needs when managing team workflow, including
a. Demonstrating ethical consideration within operational decision(s) for the team;
b. Demonstrating professional characteristics which guide culturally appropriate decision(s).

DURATION
Two days, 9.00am - 4.30pm

Investment

$ 990.00 + GST for members
$ 1380.00 + GST for non members less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Team Leader - Essentials
Categories: Business Planning, Business Sustainability, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Are you leading a team at the front line of an organisation? LEARNING OBJECTIVES Becoming a first-time manager or team leader is one of the most challenging career transitions an individual can face. A great start ma more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Are you leading a team at the front line of an organisation?

LEARNING OBJECTIVES
Becoming a first-time manager or team leader is one of the most challenging career transitions an individual can face.

A great start makes all the difference. In this short course you will learn the fundamental skills needed to lead a team at the front- line of an organisation. Through discussion, exercises and relevant theory, you will learn how to get the best of your team to maximise relationships and results.

Gain greater confidence in your role as a manager now.

WHO FOR
• You are a new team leader of manager, or you would like to step up into your first management role

• You are looking to build your leadership capabilities.

LEARNING OUTCOMES:
• Understand the role and responsibility of the front-line team leader and manager in today’s workplace

• Employ core communication skills, including listening and giving feedback

• Implement time management techniques and practices

• Understand the process of planning and implementation

• Understand how to delegate and ensure tasks are completed as agreed

• Lead meetings effectively ensuring team input and commitment to agreed results

• Prepare and deliver effective presentations

• Write concise business reports

• Train and coach team members

• Learn the appropriate use of visual aids


EMPLOYER BENEFITS
You will become an effective and forward-thinking manager who is able to contribute positively and communicate at a high level.

DURATION
Two days, 9.00am - 4.30pm

Investment

$ 990.00 + GST for members
$ 1380.00 + GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=613
Event Reference | OSEA613 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Design Thinking
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Applying the principles of design to the way people work. LEARNING OBJECTIVE Gain skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. This course intro more
Offered in partnership with IMNZ
Institute of Management, New Zealand

Applying the principles of design to the way people work.

LEARNING OBJECTIVE
Gain skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems.

This course introduces design thinking concepts to organisational leaders. It uses a selection of design tools and methods so that participants can experience the typical elements in a design life cycle. Often referred to a human-centred design, we start with identifying and clarifying the question we want to answer and then learn what people do to create new insights, before developing and testing ideas which lead to new innovations.

Design thinking is not just for products and services. The principles can be applied to improve user acceptance in internal change initiatives which require engagement as well as the creation and adoption of new innovations for customers.

WHO FOR
Anyone who is interested in thinking outside the box to solve problems and drive better outcomes.

LEARNING OUTCOMES
• Understand the Design Thinking innovation process and how it can be applied in an organisational context

• Explore and experiment with a range of design tools and methods on different hands-on design challenges

• Take away a toolkit to apply design thinking back in the workplace

EMPLOYER BENEFITS
Employees will be able to implement changes required to move the business forward around the three key phases in design thinking

• Inspiration – frame up the right question and then observe what people do in order to develop insights into their needs and build user acceptance

• Ideation – look for design opportunities based on insights from the inspiration phase and iteratively prototype possible solutions

• Implementation – create experiments to test out possible solutions and turn your ideas into action

DURATION
One Day 9.00am - 4.30pm

FACILITATOR
Yvonne Treen from Auckland

Yvonne’s background was in industrial relations before moving into human resources and then into executive roles. Her GM experience spans over 15 years and includes leading HR, sales and marketing, procurement and P&L operations in large commercial organisations.

Now Yvonne works as an independent performance coach and facilitator across a large range of New Zealand organisations.

She has in-depth experience in assisting teams and organisations going through high levels of change and in particular has provided OD support to national and iwi-based kaupapa Māori organisations.

Yvonne has a BA and Post Graduate Diploma in Arts (Otago) and a Graduate Diploma in Business majoring in Quality Management (Auckland). A credentialed coach, she holds the Advanced Certificate in Executive Coaching and Mentoring, accredited at Masters level through Bristol University.

INVESTMENT
$ 680.00 + GST for members
$ 950.00 + GST for non members

Includes workbook, tea or coffee on arrival, morning tea, lunch and afternoon tea.

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=609
Event Reference | OSEA609 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Managing Pressure
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Offered in partnership with IMNZ Institute of Management, New Zealand Enhancing performance, emotional resilience and pressure management. LEARNING OBJECTIVES This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyon more
Offered in partnership with IMNZ
Institute of Management, New Zealand


Enhancing performance, emotional resilience and pressure management.


LEARNING OBJECTIVES
This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure. Where some see threats, others see opportunities.

Our current state of mind determines our reactions to change, to instances beyond our control and the way in which we handle pressure. Our mindset determines our emotions, our response to pressure, how we can relish and embrace any challenge.

Organisations are constantly evolving, within a global environment in constant change and this one-day course, developed and delivered by an experienced team of psychologists and change specialists and provides an informed and interesting insight into corporate pressure and how to deal with it effectively.

This interactive session will provide you with the techniques to help you develop your thinking and emotional resilience, help control your unconscious reactions, become more understanding of corporate and organisational pressure and how best to respond.


WHO FOR
This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure.


LEARNING OUTCOMES
- Understand your own responses to pressure and have the right ones
- Learn to be calmer and more effective
- Learn how to have difficult conversations successfully
- Learn to respond to pressure more effectively
- Learn to look after your own mental health


EMPLOYER BENEFITS
You will gain skills and tools to enhance performance, manage pressure and build your emotional resilience.


DURATION - One day


FACILITATOR - Denis Sartain

Denis is a ledership development specialist. He specialsies in leadership and team development, executive coaching, and senior board dynamics and holds a MSc., in Coaching and Behavioural Change.

He also works as Associate Faculty at Henley Business School, University of Reading, UK and South Africa.

Denis is author of three books, ‘Coaching Essentials’ (2009), ‘Under Pressure’ (2010), and latest book, co-written with HBS and UOR faculty, is ‘The Neuroscience of Leadership Coaching’ (2015).


INVESTMENT
$ 680.00 + GST for members
$ 950.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=610
Event Reference | OSEA610 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Customer Service Skills
Categories: Business Systems, Managing Resources, Marketing
Service available in: Otago, Southland
Description
LEARNING OBJECITVE Each one of us serves customers, whether we realise it or not. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Learn how to deliver consistent and exceptional customer service from the first point of cont more
LEARNING OBJECITVE
Each one of us serves customers, whether we realise it or not. This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.

Learn how to deliver consistent and exceptional customer service from the first point of contact right through to the delivery of the service.

DESIGNED FOR
Business owners, managers and supervisors of any organisation, receptionists and those working in both management and front-line customer service training.

LEARNING OUTCOMES
State what customer service means in relation to all your customers, both internal and external
Recognise how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
DURATION
One Day

FACILITATOR
Stacey Burrell

INVESTMENT
$ 600.00 + GST for members
$ 725.00 + GST for non-members

OSEA Ref: OSEA1018 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Reducing Drug and Alcohol Risk in the Workplace
Categories: Business Systems, Lean Manufacturing/Business Operations, Managing Resources
Service available in: Otago, Southland
Description
Both legal and illicit Drug and Alcohol use is widespread in New Zealand, with over 50% of drug users in current employment. LEARNING OBJECTIVE This workshop will give you an understanding of the impact of drug use, drug-free work place policies, harm reduction and whether or not testing is appr more
Both legal and illicit Drug and Alcohol use is widespread in New Zealand, with over 50% of drug users in current employment.

LEARNING OBJECTIVE
This workshop will give you an understanding of the impact of drug use, drug-free work place policies, harm reduction and whether or not testing is appropriate for your business.

DESIGNED FOR
Business owners, managers, supervisors, employee representatives, and team leaders. Also people who are presently, or will be, in a position to influence employment practices in their workplace.

LEARNING OUTCOMES
Gain an understanding of different drugs being used and their impact on the workplace

Understand your legal rights and responsibilities as an employer

Learn how to implement workplace drug testing and policies in your organisation

DURATION
Two hours

Investment

$ 240.00 + GST for members
$ 350.00 GST for non members

Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=625
Event Reference | OSEA625 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Cyber Security Essentials for Business
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
We are constantly connected to the internet and rely on online services to run our business, stay engaged and promote our services but it is important that you manage the risks. PROGRAMME OJBECTIVE Cyber security is the protection of information, damage to hardware or software as well as prote more
We are constantly connected to the internet and rely on online services to run our business, stay engaged and promote our services but it is important that you manage the risks.


PROGRAMME OJBECTIVE
Cyber security is the protection of information, damage to hardware or software as well as protecting them from disruption or misdirection of the services they provide.

This course will help businesses understand the risks and what you can do to reduce the risks and maintain a secure operating environment.


DESIGNED FOR
Business owners, managers, human resource professionals, or anyone else who wants to understand what it takes and what you can do to help protect your business.


LEARNING CONTENT

- Current threats

- What you can do to mitigate the risks of a cyber-attack on your business, including case studies

- What services to consider and products that can be used

- Developing cyber security policy and increasing staff awareness on the risk

- Tips on staying safe online, maintaining privacy and keeping your data safe

Participants will be asked to complete an online assessment on cyber safety before they attend this course.


DURATION
Four hours


FACILITATOR
Stuart Dillon-Roberts


INVESTMENT
Members $375+GST
Non Members $495+GST


Website reference - http://www.osea.org.nz/seminardetails.php?seminarID=563
Event Reference: OSEA563 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Write Effective Reports
Categories: Business Planning, Business Systems, Managing Resources
Service available in:
Description
Effective report writing is a vital ingredient for communicating key messages, informing sound decision making and achieving organisational goals. Writing that connects with your target audience, includes the right amount of detail, and expresses information in a consistent, clear and coherent way e more
Effective report writing is a vital ingredient for communicating key messages, informing sound decision making and achieving organisational goals. Writing that connects with your target audience, includes the right amount of detail, and expresses information in a consistent, clear and coherent way enhances your professional credibility and benefits the whole organisation.

PROGRAMME OBJECTIVE
This practical, interactive workshop will focus on the ability to structure and express content, so that your report fulfills its purpose. In addition, you will use your own workplace writing to apply the skills examined in the workshop.

DESIGNED FOR
Anyone who needs a refresher on contemporary report writing conventions

Professionals who have not had any formal report-writing training, but have picked up the skill ‘on the job’ and recognise that they need more assistance

Executive assistants who collate reports for the board

LEARNING CONTENT
Analyse your audience and target your key messages effectively

Plan and write effective reports

Employ the principles of plain English in your writing

Apply contemporary writing conventions and F-shaped-writing layout to increase readability

Use accurate grammar, spelling and punctuation

Edit and review documents

LEARNING OUTCOMES
Demonstrate an understanding of the key components of the report writing process including audience analysis and information order

Write component parts of reports, especially an executive summary

Convey complex and/or technical ideas and information in appropriate language

Recognise how to present information supported by sound coherent analysis

Use self-editing and proofreading techniques to improve accuracy

Evaluate samples of your own workplace writing and that of others, to gain confidence in the preparation and writing of these documents

Participants are encouraged to bring a laptop to the workshop, as this enables efficient writing and editing.

DURATION
One day

FACILITATOR
Desirée Williamson BA, LTCL, CertTESOL, ANZSB, DipTchg

Desirée is a director of a Christchurch-based corporate communication consultancy.

As an accredited Belbin Team Roles facilitator, Desirée designs and facilitates workshops for public and private sector organisations on all aspects of communicating effectively.

She believes at the core of ‘authentic’ workplace communication is the challenge to align what we say about ourselves, with how we communicate with our internal and external stakeholders.

From 1996 to 2007, Desirée lectured in business and corporate communication in the School of Business at the Christchurch College of Education and at the University of Canterbury following the merger of the two institutions. Desirée has also worked with the New Zealand Institute of Chartered Accountants (now CAANZ) writing and moderating study material, and designing workshops for the Communicate Effectively and Ethics components of its Professional Competence Programme (2007–2015).

In addition to facilitating in-house customised workshops, Desirée delivers communication training on the professional development programmes of the Institution of Professional Engineers New Zealand (IPENZ), the Canterbury Employers’ Chamber of Commerce and the University of Canterbury.

Investment

$ 630.00 + GST for members
$ 895.00 + GST for non members


Website Reference | http://www.osea.org.nz/seminardetails.php?seminarID=626
Event Reference | OSEA626 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Mediation
Categories: Business Planning, Business Sustainability, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
Workplace conflict is inevitable, it’s how you manage it that is important and chances are that you will be requested to attend mediation at some point. Mediation is a voluntary process that helps parties to work through issues and develop solutions together. Designed for business owners, manager more
Workplace conflict is inevitable, it’s how you manage it that is important and chances are that you will be requested to attend mediation at some point. Mediation is a voluntary process that helps parties to work through issues and develop solutions together.

Designed for business owners, managers, employers and human resource professionals, this LearningBite will provide you with tips on preparing for mediation such as what is important to say and how to say it, an understanding of the bigger picture in terms of negotiating, tactics used in best and worst case scenarios and their impact on final settlements.

Duration - 60 minutes

Investment
$ 95.00 + GST for members
$ 160.00 + GST for non members


Website Reference |
http://www.osea.org.nz/seminardetails.php?seminarID=615
Event Reference | OSEA615 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Marketing in a Digital World
Categories: Marketing
Service available in: Taranaki, Southland
Description
LEARNING OBJECTIVE A business needs to have a strong online presence these days if it wants to be competitive. Whether you have the budget to hire external marketing expertise or not, self-education is vital to understanding what is relevant, and what is not, for your business. This workshop wi more
LEARNING OBJECTIVE
A business needs to have a strong online presence these days if it wants to be competitive. Whether you have the budget to hire external marketing expertise or not, self-education is vital to understanding what is relevant, and what is not, for your business.

This workshop will touch on all things digital and give you the direction needed to progress your business.


DESIGNED FOR
Business owners, managers, marketers or anyone looking to increase their digital knowledge and improve their business’ online presence.


LEARNING CONTENT
- Overview of the digital marketing landscape
- Understanding your message and USP
- Email marketing
- Content marketing
- Website best practice including what questions you should be asking the web developer
- Search engine optimisation – get your site up the search rankings
- Search marketing - how does Google Adwords work and is it relevant for your business?
- Conversion optimisation
- Social media marketing
- Insighful examples
- Overview of measurement tools to determine the success of your digital marketing campaigns
- Useful tools and apps


LEARNING OUTCOMES
Participants will understand the concepts, tools and techniques that go into creating effective Digital Marketing campaigns and have the confidence to implement them.


DURATION
One day


FACILITATOR - Philippa Crick from Dunedin

An innovative problem solver and strategic thinker, Philippa is the Marketing Director and Social Media Strategist at a Dunedin Marketing Agency.
A confident and knowledgeable speaker, she regularly presents marketing seminars and writes informative articles on the latest social media trends, as well as general marketing advice.
Having worked in the industry for over 18 years, Philippa has an extensive background in branding, design, advertising, print management and digital marketing including websites, email marketing and social media. Philippa is also certified with Google Adwords and manages a number of effective campaigns for a wide range of industries.
At the forefront of social media marketing, Philippa translates her knowledge to guide organisations on how to effectively integrate ‘social’ into their business strategy.


Investment
$ 630.00 + GST for members
$ 895.00 + GST for non members


Event Reference | OSEA276
Website Reference: http://www.osea.org.nz/seminardetails.php?seminarID=276 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
The A-Z of Social Media
Categories: Marketing
Service available in: Otago, Southland
Description
LEARNING OBJECTIVES Social Media has dramatically shaken up the way consumers relate with brands and the way businesses can reach new customers. It’s growing, it’s in everybody's pockets and it’s not going away. But how do you prioritise where your business should be? There are so many social me more
LEARNING OBJECTIVES
Social Media has dramatically shaken up the way consumers relate with brands and the way businesses can reach new customers. It’s growing, it’s in everybody's pockets and it’s not going away.

But how do you prioritise where your business should be? There are so many social media platforms and each one has its merits. Join our Social Media workshop where you will learn about the key platforms and which ones suit your type of business.


DESIGNED FOR
Business owners, managers, marketers or anyone looking to increase brand awareness and improve their business’ social media presence.


LEARNING CONTENT
- An A-Z of the major platforms including Facebook, LinkedIn, Instagram, You Tube, Google+, Twitter and Snapchat
- Relevant examples how businesses are effectively using different platforms
- Ingredients of a social media strategy
- Overview of measuring tools to determine the success of your social media initiatives
- Useful tools


LEARNING OUTCOMES
Provide an overview of which social media channel could improve your business’ online presence and help you to feel confident in your social media choices.


DURATION- 3 hours


FACILITATOR - Philippa Crick from Dunedin
An innovative problem solver and strategic thinker, Philippa is the Marketing Director and Social Media Strategist at a Dunedin Marketing Agency.

A confident and knowledgeable speaker, she regularly presents marketing seminars and writes informative articles on the latest social media trends, as well as general marketing advice.

Having worked in the industry for over 18 years, Philippa has an extensive background in branding, design, advertising, print management and digital marketing including websites, email marketing and social media. Philippa is also certified with Google Adwords and manages a number of effective campaigns for a wide range of industries.

At the forefront of social media marketing, Philippa translates her knowledge to guide organisations on how to effectively integrate ‘social’ into their business strategy.


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


Event Reference: OSEA636
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=636 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Facebook
Categories: Marketing
Service available in: Otago, Southland
Description
Is your Facebook Page bringing in business? How do you really know if this marketing tool is working? LEARNING OBJECTIVE In this this practical, hands-on workshop you will learn techniques to rapidly improve your Facebook marketing. Bring your laptop and login details as you will be making sim more
Is your Facebook Page bringing in business? How do you really know if this marketing tool is working?


LEARNING OBJECTIVE
In this this practical, hands-on workshop you will learn techniques to rapidly improve your Facebook marketing. Bring your laptop and login details as you will be making simple changes to your Page during the workshop.


DESIGNED FOR
Business owners, managers, or marketers who want to know more about how to leverage their Facebook Page effectively and how to properly guide staff.

This workshop is aimed at those who are already up and running on Facebook. It is not aimed at complete beginners.


LEARNING CONTENT
- How to develop a Facebook strategy
- Structure - profiles, pages, groups, likes, followers - what does it all mean and have you got the right structure to move forwards with?
- Reviewing why you are on Facebook – what are your goals?
- Defining your target market
- Research – what are your competitors up to?
- What is your brand voice – the way you ‘speak’ on social media may be different to your other communication channels
- Understanding the newsfeed in order to get the most out of your posts
- Image optimisation
- Understanding how to optimise your posts for interaction
- Content ideas
- How do you manage and respond to comments and direct messages - positive and negative resulting from your posts?
- Learn about the range of Facebook tools you can take advantage of
- Audit of participants’ Facebook Pages
- Investigating Insights - how do you measure results from social media and tie these back to your objectives?
- Relevant examples
- Useful tools and apps
- Overview off Facebook Ad options and why you need to pay to be seen

An integral part of this workshop will involve an audit of participants’ Facebook Pages. Participants are welcome to bring specific Facebook questions to the workshop where solutions will be worked through.


LEARNING OUTCOMES
Participants will leave with a greater understanding of how to develop a Facebook strategy for their business and have implemented changes during the training that will add value to this marketing tactic. They will also be able to guide their support team or external agency to truly leverage Facebook for their organisation.


DURATION
One Day - Limited Numbers


FACILITATOR
Philippa Crick from Dunedin

An innovative problem solver and strategic thinker, Philippa is the Marketing Director and Social Media Strategist at a Dunedin Marketing Agency.

A confident and knowledgeable speaker, she regularly presents marketing seminars and writes informative articles on the latest social media trends, as well as general marketing advice.

Having worked in the industry for over 18 years, Philippa has an extensive background in branding, design, advertising, print management and digital marketing including websites, email marketing and social media. Philippa is also certified with Google Adwords and manages a number of effective campaigns for a wide range of industries.

At the forefront of social media marketing, Philippa translates her knowledge to guide organisations on how to effectively integrate ‘social’ into their business strategy.


NEXT LEARNING STEP
Marketing, the Fundamentals
Marketing in a Digtal World

INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members

Event Reference: OSEA638

Website reference: https://www.osea.org.nz/training/marketing-and-digital-technology/facebook/ less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Websites - What You Need to Know for a Better Performing Site
Categories: Marketing
Service available in: Otago, Southland
Description
Are you getting the most out of your website? How do you rank for your keywords? Are your competitors doing better than you? LEARNING OBJECTIVE In this practical, hands-on workshop you will learn how to create a more customer-centric website. Bring your website login details as you will be m more
Are you getting the most out of your website?
How do you rank for your keywords?
Are your competitors doing better than you?


LEARNING OBJECTIVE
In this practical, hands-on workshop you will learn how to create a more customer-centric website. Bring your website login details as you will be making simple changes to it during the workshop.


DESIGNED FOR
Business owners, managers, or marketers who want to know more about how to leverage their website effectively and how to properly instructor their web developer.


LEARNING CONTENT
- Understanding the purpose of your website
- Planning for success
- Design layout best practice
- What is Search Engine Optimisation?
- Keywords - tools and tips
- Understanding how to optimise your website for conversions
- Content and image optimisation
- How to effectively use calls to action
- Important dos and don’ts for websites
- What questions you need to ask your web developer
- Important considerations when redesigning a website
- Audit of participants’ websites including checking domain name registered correctly
- Investigating analytics – what should you be measuring?
- Relevant examples
- Useful tools

An integral part of this workshop will involve practical elements using examples from participants’ websites. Participants are welcome to bring specific website questions to the workshop where solutions will be worked through.


LEARNING OUTCOMES
Participants will increase their knowledge on the essential elements that make up an effective website and will be able to implement changes immediately to their site that will add value.


DURATION
Four hours | Limited to 6 participants


FACILITATOR
Philippa Crick from Dunedin

An innovative problem solver and strategic thinker, Philippa is the Marketing Director and Social Media Strategist at a Dunedin Marketing Agency.

A confident and knowledgeable speaker, she regularly presents marketing seminars and writes informative articles on the latest social media trends, as well as general marketing advice.

Having worked in the industry for over 18 years, Philippa has an extensive background in branding, design, advertising, print management and digital marketing including websites, email marketing and social media. Philippa is also certified with Google Adwords and manages a number of effective campaigns for a wide range of industries.

At the forefront of social media marketing, Philippa translates her knowledge to guide organisations on how to effectively integrate ‘social’ into their business strategy.


NEXT LEARNING STEP
Facebook
Marketing in a Digital World


INVESTMENT
$ 370.00 + GST for members
$ 500.00 + GST for non members


Event Reference OSEA637
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=637 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Developing Client Relationships
Categories: Managing Resources, Marketing
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This programme will provide staff who work directly with customers or clients with training in how to develop their service skills. It is designed to assist them in developing customer/client relationships to build strong and lasting customer/client loyalty for their organisation more
LEARNING OBJECTIVE
This programme will provide staff who work directly with customers or clients with training in how to develop their service skills. It is designed to assist them in developing customer/client relationships to build strong and lasting customer/client loyalty for their organisation.


DESIGNED FOR
This is a good programme for those who have had no formal training in customer service skills including

People in the frontline of customer or client contact where they need to build and maintain high standards of customer/client service

People responsible for frontline staff who wish to initiate and maintain excellent customer service.


LEARNING OUTCOMES
- Identify their internal and external customers
- Describe what excellent customer/client service means to their organisation
- Create good first impressions
- Identify and demonstrate active listening techniques to accurately assess customer/client needs and expectations
- Demonstrate appropriate verbal and non-verbal interpersonal communication skills
- Use telephone and written communication techniques to improve customer/client relationships
- Use a range of ways to deal effectively with complaints
- Handle difficult behaviour

The programme is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them individually or in small group exercises.


DURATION - One day


FACILITATOR - Richard Millar from Auckland

Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.

Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.

Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


Event Reference OSEA628
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=628 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Governance Skills for Administration Professionals
Categories: Business Planning, Business Systems, Governance, Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This programme will provide an overview of what good governance looks like and discuss how the board secretary (administration professional) can assist the board, CEO and management team to achieve this. DESIGNED FOR Board Secretary, Executive Assistant and/or Administratio more
LEARNING OBJECTIVE
This programme will provide an overview of what good governance looks like and discuss how the board secretary (administration professional) can assist the board, CEO and management team to achieve this.


DESIGNED FOR
Board Secretary, Executive Assistant and/or Administration Professionals.


LEARNING CONTENT
- Principles of good governance including directors legal duties and obligations
- Introduction to the roles and responsibilities of the board, chair, directors and the CEO
- Board practices including code of conduct, meetings, agendas, and board papers
- Role and responsibilities of the board secretary including conflicts of interest, confidentiality, and minutes of meeting


DURATION - Three hours


FACILITATOR - Diana Hudson

Diana has extensive governance, legal and practical experience in employment law and human resources.

Initially Diana worked in general practice undertaking mainly criminal, family and employment law. She has had many roles within Employers' Association having been an employment lawyer, Board Member and now Managing Solicitor. Having worked with Employers' Association as an employment lawyer from 1998 to 2001 she joined the Mainland Poultry Group as its Human Resources and Compliance Manager. She took the lead in collective negotiations for that company in Auckland and Dunedin and gained wide experience in the practical application of all aspects of employment law in a national setting. It was during this time that Diana became a Board Member for the Employers' Association. In 2008 she was invited to return to the Association as its Managing Solicitor.

A Chartered member of the Institute of Directors, Diana is currently a member of the Dunedin Kindergarten, Anglican Family Care and Otago Hockey Association Boards, President of YWCA and a past member of the Competenz Board, Employers’ Association Board and Otago Polytechnic Council. Diana is also an accredited LEADR mediator.



INVESTMENT
$ 325.00 + GST for members
$ 455.00 + GST for non members


Event reference OSEA630
Website reference http://www.osea.org.nz/seminardetails.php?seminarID=630 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Planning, Problem Solving and Decision Making
Categories: Business Planning, Business Systems, Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This programme will provide participants with an outline of the planning process and a framework which is appropriate for the systematic solving of most problems. By being systematic in both planning and problem solving you will improve the efficiency and accuracy of your decisi more
LEARNING OBJECTIVE
This programme will provide participants with an outline of the planning process and a framework which is appropriate for the systematic solving of most problems. By being systematic in both planning and problem solving you will improve the efficiency and accuracy of your decision making and in doing so avoid costly mistakes.


DESIGNED FOR
Business owners, managers, team leaders and project managers who would like to gain a better understanding of techniques to handle problems and make better decisions.


LEARNING OUTCOMES
- Recognise and understand your approach to the process of planning
- Competently apply useful planning techniques such as SWOT Analysis, 7S and PESTLE
- Identify more clearly their own problem solving style and determine what, if anything, requires modification
- Competently apply useful problem solving techniques such as Brainstorming, Cause and Effect, 80/20 Rule and Multiple Why Charts
- Enhance your personal creativity in both planning and problem solving and reduce the stress of problem solving and decision making
- Understand the value of your team for problem solving
- Increase your confidence in the efficiency and effectiveness of your abilities and this will communicate itself to others

The programme is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them individually or in small group exercises.


DURATION - One day


FACILITATOR - Richard Millar from Auckland

Richard is an experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea.

Richard’s depth of business knowledge and skills in sales, marketing, finance and general management coupled with a very practical approach to training and facilitation has provided excellent value to a large number of organisations.

Richard is member of the New Zealand Society of Accountants and a Fellow of the Chartered Institute of Secretaries & Administrators. He is an accredited DISC® consultant in behavioural profiling and a registered practitioner in MBTI®. He is a Fellow of the NZ Institute of Management and is qualified in Moderation and Workplace Assessment with NZQA. He holds the National Certificate in Adult Education and Training. He also provides community advice as a business mentor for Enterprise New Zealand.


INVESTMENT
$ 630.00 + GST for members
$ 895.00 + GST for non members


OSAE Reference: OSEA629
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=629 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Workplace Wellness
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE Good work is about more than step challenges and providing fruit in the workplace. It’s about coming to a place that acknowledges your psychological, physical and emotional needs, allowing everyone to reach their potential. These workplaces are defined by high engagement, high en more
LEARNING OBJECTIVE
Good work is about more than step challenges and providing fruit in the workplace. It’s about coming to a place that acknowledges your psychological, physical and emotional needs, allowing everyone to reach their potential. These workplaces are defined by high engagement, high energy and high performance. managers need to be part of the solution to workplace wellness, and need to learn appropriate skills to enable them to lead by example.


DESIGNED FOR
Business owners, managers and supervisors with human resource responsibilities; and human resource professionals.


LEARNING CONTENT
• Creating good work environments
• Identification Employee health and wellbeing
• Workplace mental health management
• Successful health and wellbeing initiatives
• Engagement of workplace health and wellbeing at all levels


DURATION - Three hours


FACILITATOR - OSEA Employment Law specialist


INESTMENT
$ 325.00 + GST for members
$ 455.00 + GST for non members


Event Reference: OSEA634
Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=634 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Implementing a Health and Safety System
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
There is a lot of talk about businesses having effective health and safety management systems. But what is in a health and safety management system. This training will provide you with the foundation knowledge needed for better understanding about how you can actively contribute to: • Meeting more
There is a lot of talk about businesses having effective health and safety management systems. But what is in a health and safety management system.

This training will provide you with the foundation knowledge needed for better understanding about how you can actively contribute to:

• Meeting your duties and obligations as a Manager.
• Improving the safety performance of your organisation.

This course is designed on AS/NZS 4801:2001.


Designed for

Business owners, health and safety representatives, members of a health and safety committee, team leaders, supervisors and managers.

Learning content

• Principles of a Health and Safety Management System

• Performance and Monitoring

• Safety Leadership

• Defining and identifying risk

• The investigation process and its objectives

• Training and Supervision

• Worker Engagement and Participation

• Emergency Procedures

• Contractor Management

• Rehabilitation Management

• Audit and System Review



Learning outcomes

• Essential health and safety concepts and their meanings in relation to being a manager.

• The key health and safety duties of the current Health and Safety in Employment Act and the new Health and Safety at Work Act.

• The essential elements of a health and safety system.

• Understand how and why risks and hazards are managed.

• What is effective worker engagement and consultation?

• Why monitoring and measuring your safety performance is important?

• Understanding the “Duty of Care” for Persons Conducting Business or Undertakings (PCBU).

• How health and safety representatives, supervisors/teams leaders, middle manager, senior managers and executives can contribute to positive health and safety outcomes.

• How different management styles and behaviours can influence safety culture and outcomes.

Your next learning steps

» Health and Safety Responsibilities
» Audit Training

Duration
One day, 9.00am - 4.00pm

Includes workbook, tea or coffee on arrival, morning tea and lunch.

Weblink
http://www.osea.org.nz/seminardetails.php?seminarID=639 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Mock Safety Court
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
This simulated court case is a role play program that provides a highly effective and engaging learning experience. Participants take part in a “real life” trial to gain insight into how workplace risks can develop, the potential for failure in workplace health & safety systems and also what can more
This simulated court case is a role play program that provides a highly effective and engaging learning experience.

Participants take part in a “real life” trial to gain insight into how workplace risks can develop, the potential for failure in workplace health & safety systems and also what can happen if your organisation were to end up in court on a health & safety matter.


Designed for
Employers, managers, anyone with health and safety responsibility or any person in your organisation who contributes to health and safety practice.


Learning content
The Health & Safety Mock Trial will help participants:

Identify potential risks in their workplace;

Identify gaps in their systems and processes;

Reflect on the impact of workplace culture on health & safety;

Recognise opportunities for continuous improvement; and

Understand how recent health & safety law is being interpreted by the courts and the potential impact this could have on your organisation.

Duration

Half day - 3 hours
Investment

$ 295.00 + GST for members
$ 380.00 + GST for non members


WebLink
http://www.osea.org.nz/seminardetails.php?seminarID=641 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Performance Management andDisciplinary Issues
Categories: Business Systems, Managing Resources
Service available in: Otago, Southland
Description
A comprehensive overview of the performance management process. LEARNING OBJECTIVE This programme will equip you with practical information on how to manage employee performance and disciplinary issues. DESIGNED FOR Business owners, managers, supervisors and human resource professionals. more
A comprehensive overview of the performance management process.

LEARNING OBJECTIVE

This programme will equip you with practical information on how to manage employee performance and disciplinary issues.

DESIGNED FOR

Business owners, managers, supervisors and human resource professionals.

LEARNING OUTCOMES

Is it performance or discipline? You will learn how to improve the way you conduct the performance management and disciplinary process.

LEARNING CONTENT

◦Recruitment basic's


◦Performance management process


◦How to improve staff performance


◦Establishing effective measures of performance - standards and KPIs


◦Performance interviews


◦When does a performance issue become a disciplinary issue?


◦Disciplinary meetings and dismissals - what can you say and what you should not say


◦Aligning employment documentation with process


◦Personal grievances


◦Procedural fairness and good faith


◦Resolving employment relationship problems (i.e. mediation)


◦Case studies and relevant case law


LEARNING OUTCOMES

◦Understand difference between poor performance and misconduct


◦Setting standards for performance and behaviour


◦Monitoring performance and behaviour against standards


◦Provide a systematic approach to verbal and written warnings


◦Understand options and risks


◦Ensure procedural fairness guidelines are clear and observed at all times


DURATION
One day

FACILITATOR
OSEA Employment Law Specialist

This workshop has qualified for the NZTE Capability Development voucher programme | Regional Business Partner Network event reference OSEA102

Investment

$ 630.00 + GST for members
$ 895.00 + GST for non members less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Digital Mindset Workshop – For the Business Leader
Categories: Business Planning, Managing Resources, Marketing
Service available in: Otago, Southland
Description
LEARNING OBJECTIVE This workshop will transform the way you do business in todays competitive landscape. Whether you are a local, national or international business, with a team of five employees or 500, this digital mindset workshop will deliver outcomes. You will leave with a greater understan more
LEARNING OBJECTIVE
This workshop will transform the way you do business in todays competitive landscape. Whether you are a local, national or international business, with a team of five employees or 500, this digital mindset workshop will deliver outcomes.

You will leave with a greater understanding of What questions you need to currently ask yourself, Where you need to go to collaborate, Why this is so relevant and most importantly How you can implement this in your professional life moving forward.


DESGINED FOR
This workshop is designed for business owners, leaders and managers that
- Want to lead in both the online and offline area of their business
- Are open to looking at different ways of doing business
- Are prepared to be vulnerable in relation to their strengths and weaknesses
- Have a real desire to develop their digital skill set


LEARNING CONTENT

What is a digital leader?

Areas to focus on to keep your organisation ahead

Leadership differences - Open random support / closed selective and controlling

How businesses win in the digital age

How leaders win in the digital age

What is coming next


LEARNING OUTCOMES

Confidence in the digital space

How to create a digital vision for your business

Strategies to get ahead and stay ahead


DURATION
Two and a half hour workshop, followed up three weeks later with a one hour 1-2-1 session


FACILITATOR
Jamie Roy from Wanaka

Jamie is bringing together a wealth of knowledge to grow the digital mindset of business leaders. Over the last 10 years Jamie has worked in the digital space with hundreds of small to medium sized businesses, along with some of New Zealand largest corporate brands. He has a real understanding of what pressure business leaders are under, and how to maximise the digital performance of their companies and also their own individual brands.

The workshop will encompass a training element, the sharing of ideas and focused facilitation.


Investment
$ 450.00 + GST for members
$ 580.00 + GST for non members less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Creating Compelling Content. Photography and Videography on your Smartphone
Categories: Marketing
Service available in: Otago, Southland
Description
The internet is becoming an ever more visual experience. It is no longer enough to have interesting content; it has to look good too. We know pages of uninterrupted text are a turn off, but so is bad photography. Unfortunately, there is way too much of it. It need not be this way. While photograp more
The internet is becoming an ever more visual experience. It is no longer enough to have interesting content; it has to look good too. We know pages of uninterrupted text are a turn off, but so is bad photography. Unfortunately, there is way too much of it. It need not be this way.

While photography made the transition from print to screen relatively seamlessly, video has until now, been bottlenecked by bandwidth. Now it’s taking over. Online video is predicted to account for 80% of online traffic by 2019, up from 64% in 2014. Why? Because studies have shown that 4 times as many consumers would rather watch a video clip than read about a product or service, and that they are 50% more likely to read an email if it includes video content.


LEARNING OBJECTIVE
Producing compelling, engaging content is central to optimising your marketing strategy. This workshop will show you how to utilise your phone to generate engaging visual content that tells your story.

No previous experience is necessary, but you will need a smartphone with enough available space to enable the capture of images and video in the course of the workshop.


DESIGNED FOR
Business owners, managers or anyone who is assigned the role of generating visual content in the course of managing the marketing of their business.


LEARNING CONTENT

The exposure triangle

Composition fundamentals

Lighting

How to photograph people

Product photography

Shooting for video

Tools for the job

Movement; Subject vs. camera

How to build a sequence

Capturing clean audio

Lighting – ambient and artificial

Post production for dummies

This is a fun, interactive and engaging half-day!


LEARNING OUTCOMES

A greater understanding of composition

Knowledge of how to get the camera off Auto for dramatically improved results

Knowledge of how to shoot the moving image

A basic understanding of what makes a successful sequence

Lighting tips to make your images come alive

Audio tips to ensure a clean, effective soundtrack

Knowledge of an efficient workflow and tools

The confidence to actually make it happen!


DURATION
Four hours


FACILITATOR
Chris Gillman Gable from Dunedin

Chris is a photographer / videographer based in Dunedin.

Chris has more than 10 years experience of teaching photography at a tertiary level.

He has a commerce and arts degree (marketing and economics), post graduate diploma in filming and a Certificate in Adult Learning and Teaching.


Investment
$ 370.00 + GST for members
$ 500.00 + GST for non members


Event Reference | OSEA649
Website reference | http://www.osea.org.nz/seminardetails.php?seminarID=649 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php
Advanced Human Resources
Categories: Business Planning, Business Systems, Finance, Managing Resources
Service available in: Otago, Southland
Description
Business owners, managers and supervisors with human resource responsibilities; and human resource professionals. Stage II to Essential Human Resources LEARNING CONTENT Current human resources trends in New Zealand Case studies on how to improve staff retention, engagement and productivit more
Business owners, managers and supervisors with human resource responsibilities; and human resource professionals.

Stage II to Essential Human Resources

LEARNING CONTENT
Current human resources trends in New Zealand

Case studies on how to improve staff retention, engagement and productivity

Improve productivity in your workplace, through
- Effective leadership and positive culture
- Professional development
- Improving flexible working
- Diversity that works
- Improving personal productivity
- Organising work for effectiveness
- Networking and collaboration
- Employee wellbeing
- Reward and remuneration
- Measuring for success

Manage contemporary issues, including
- Use of technology
- Privacy and social media
- Settling migrants into the workplace
- Managing an ageing workforce and Generation Y
- Implementing policies for your workplace

This programme is designed to promote questions, in-depth discussion and an action plan.

LEARNING OUTCOMES
Find out how to effectively manage current issues and trends affecting human resource and people managers

Discover how to manage challenges of flexible working arrangements, greater technology, and diversity

Explore how to adapt modern workplace practices to your business

Develop good practice that aligns with the law, and discover how to grow and retain your staff for organisational results

DURATION
Two days

FACILITATOR
Julia Shallcrass from Christchurch

Julia specialises in delivering people management training. As a lecturer in human resources and ethics for Ara Institute of Canterbury and Southern Institute of Technology, Julia has received feedback from students that her training is clear, practical and fun. She is also a regular employment law trainer for organisations including Canterbury Employers’ Chamber of Commerce. She is a qualified employment lawyer and is a columnist for the NZ Herald.

DURATION
Two days, 9.00am - 4.30pm


INVESTMENT
$ 975.00 + GST for members
$ 1350.00 + GST for non members
Includes course notes

Website reference: http://www.osea.org.nz/seminardetails.php?seminarID=574
Event Reference OSEA574 less
Contact: Mandy de Leeuw
Email: mandy@osea.org.nz
Phone: Freephone 0508 656 757 | DDI 03 456 1806
Website: http://www.osea.org.nz/training.php