Welcome to a new one on one coaching service for tourism business owners and managers designed to improve bottom line performance right from the start of the programme. The training / coaching is delivered by a network of independent specialists in the New Zealand tourism industry who are able to provide you with directly relevant experience, contacts, tools and templates.
You can choose the areas that you’d like to focus on from a comprehensive menu of 24 tourism specific training / coaching modules. Training material is provided at the start of each two hour module and includes a mix of best practice examples or user-friendly templates for you to start using straight away. One on one coaching then provides you with a practical pathway to implement improvements as soon as possible. Each module is delivered by phone / Skype and email in order to keep costs down.
The tourism specific modules include:
- Success Factors: Understanding the critical success factors for your tourism business
- Changing Markets: Adapting to new tourism market dynamics
- Visioning: Originating or reviewing your vision and work / life balance
- Effective Planning: Business planning and setting priorities for action
- Brand Postioning: Strengthening your brand positioning in a changing market
- Customer Experience Management: Enhancing your visitor experience
- Improving Service: Delivering exceptional service consistently
- Experience Development: Making more of your authentic stories and enriching the visitor experience
- Pricing that Works: Pricing products for international and domestic markets
- International distribution and wholesale pricing
- Yield Management: Setting up simple and profitable yield management techniques
- Distressed Inventory: Identifying opportunities to earn additional last minute revenue
- Product Development: Creating new reasons for visitors to buy your products and packages
- Marketing Planning: Marketing plans that improve your marketing effectiveness
- Direct marketing for tourism businesses
- Selling and Up-selling: Proactive sales approaches that work
- Sales Management: Planning sales activities for greater overall impact
- Online booking systems
- Social media / online communities of interest
- Quality Assurance: Formal and infomal options to assure visitors of your quality
- Sustainability: Improving visitor experiences by enhancing your local environment
- Safety Management: New approaches to meet new regulations
- Business Finance: Improving bottom-line performance
- Selling Up: Preparing your business for sale
Each module is two hours in duration and offers a mix of training material and one on one coaching.
Options:
The Full Year: 12 modules over 12 months $2,948 + GST
The Off Season: 6 modules over 6 to 9 months $1,844 + GST
The Triple: 3 modules over 6 months $922 + GST
The Sampler: 1 module $345 + GST
Learn more about this new service by contacting Craig Wilson at craig@qualitytourism.co.nz or phone 0800 364 262 or 027 241 0549 www.qualitytourism.co.nz
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